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    Refresh Carpet Cleaning

    4.3 (6 reviews)
    Open Open 24 hours

    Services - Refresh Carpet Cleaning

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    11 years ago

    This company is terrific. If you are looking for someone that is fast, courteous and does a good job. Give them a call.

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    Lubbock Steamer Restoration & Cleaning - These guys are unprofessional, bone lazy, and a few fries short of a Happy Meal.

    Lubbock Steamer Restoration & Cleaning

    (8 reviews)

    I'm not even using them, I have a neighbor who is. They were parked blocking my mailbox, driveway,…read moreand my neighbors mailbox so I was going over to offer part of my driveway for them to park in and ended up getting screamed at by the "boss" of the company. Completely unprofessional especially since I was offering my space to help them park and my neighbor and I getting in trouble with usps for THEM obstructing the mailman/mailwoman from delivering our mail. I was sick and the crazy wind made me hoarse so I was just yelling a bit so they could hear me. Hey "BOSS", next time figure out what the situation is before you come out yellin. I love my neighbor, absolutely, and was trying to help yall to help her and you came outside looking like a total jerk screaming at me. It's not my fault I'm hoarse and your dudes couldn't hear me over the 65mph gusts of wind. Stay away, very unprofessional. Not impressed with how they treat ppl. They obstruct everything then tell you to call the number on the truck if you have a problem. THEN go get big "boss" to come out and scream at you like a freaking idiot. You have a loooong way to go in maturity before you could ever run a truly successful business as your customer service skills leave MUCH to be desired. Might want to take a workshop in growing your customer service skills. I've worked in customer service my whole life and what you did was truly tragic. You didn't even know what was going on and you still came out yelling and acting condescending. No apology for misunderstanding the situation nothin. I'd rate a 0 if it would let me.

    The one-star reflects the dishonest management that did not stand by its word of what would be done…read morefor a specific price. The guys who came out to do the work were courteous and professional. A job was agreed upon over the phone - shame on me for not getting it in writing, because despite months of calls explaining to office staff that the job was not complete, I only heard from management when they wanted to collect in full on their bill. Look elsewhere - Lubbock is full of good, honest businesses, but this one is not that.

    Ace Carpet & Upholstery Cleaning - Micro-fiber material before cleaning.

    Ace Carpet & Upholstery Cleaning

    (1 review)

    We had our living room flood from the heavy rain we got. We got 3-4 inches within 30 minutes. It…read morecame through the back door and started spreading throughout half of our living room. We could not handle it with our tiny shop vacs, and I knew enough about flooding because I was an assistant property manager prior, so I knew to call right away before structural damage occurred. I called Carpet Tech, but some automated system told me to wait for the next available person. I was NOT doing that, so I hung up and saw Ace in the phone book (which is really good for a town like Lubbock, because a lot of good vendors are not online yet). So I called and Hector answered, and was very nice. It was about 10 pm and he was not grouchy or rude, and did not act like we were an inconvenience. He was here in about 20 minutes and he assessed the damage and set up the fans and dehumidifier. He explained how it would work, and what the process would be. He left the equipment here for about 4 days, and then when he came back out he found that we had pulled up the carpet pad so we could salvage that and dry it out. He said it was ok, glued it back down, and stretched the carpet out because we had pulled it back so the pad could dry. He stretched out the carpet as much as he could, but the former residents put the tag strip on vinyl flooring instead of the concrete itself, so it cannot have too much tension because then it would rip out of the vinyl. It still looks good for what he can do with it, but I am annoyed at people that cut corners. I would recommend Hector, and he is very friendly. This is our first experience as homeowners to have a flood, so we are glad it wasn't made worse by calling someone else!

    From the owner: Don't hesitate to call Ace Carpet & Restoration Services in Lubbock, TX. We are committed to client…read moresatisfaction. Call us today.

    Oxi Fresh Carpet Cleaning

    Oxi Fresh Carpet Cleaning

    (6 reviews)

    This was a Great service! Carpet looks great and fresh and the room smells amazing. Good price too…read more Furniture was placed back. I highly recommend this carpet cleaner.

    I used Oxi Fresh at my condo in Dallas and they were great. Have always used another company here…read morein Lubbock but decided to compare prices. Oxi was considerably cheaper. So I gave them a try. Professional young man came out promptly. As he was cleaning two rocking chairs in my bedroom as well as the carpets , he asked if he could move them to my bathroom to be closer to the water. I agreed. Next thing I know he has all chairs in dining room and office in my hallway. My game chairs and another chair in living room were moved to den on hardwood floor. He was quite speedy in cleaning two bedrooms, dining room, office and living room. I was able to look at all of the rooms except for the bedrooms without walking on the carpet. They looked great. I wrtoe check and the young man quickly left without moving furniture back After letting carpets dry for an hour I walked into master bedroom to find spots all over the floor that had not been cleaned and the chairs were still in the bathroom. The other bedroom still had spot in it. I immediately called to have him come back. He was NOT professional or polite this time. He brought an iron and a wash cloth in with a rag to clean my spots. Couldn't get them up. I asked him to put furniture back as my husband is in his late 70 s and was on a heating pad because of his bad back. He moved the two rocking chairs and said he had to put the iron up as it was hot. He walked out the front door leaving it wide open, got in his truck without a word and drove off leaving me with 15 chairs to move back. When I called the owner he apologized but that was it! Do I recommend them? No way! I now have to call my company that I have always used and get them to come clean. Just wasted time and money plus broke my back moving furniture

    Refresh Carpet Cleaning - carpet_cleaning - Updated May 2026

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