Jeff Garber is your go-to if you have big projects or small projects. He is very friendly and…read moreapproachable. Jeff always returns my calls within 24 hours even if he has a day off. We purchase carpet and vinyl flooring through this location and the material itself is priced well. There have been times where we received less than desirable contract work from installers (which are affiliated with carpet garage but not employed by them). We had a few issues with quality of install and they were corrected within the week for free. One of the most reasonably priced flooring stores in Billings. Have yet to explore Casper, Bozeman for options but I have a feeling transport from either of those towns would either financially negate the switch or put us over budget.

See Bob, he's one of the best salesman I have ever done business with. Knowledgeable and patient…read more For an installer use "BUD'S FLOORING" 406-598-4523. He will work with your schedule and the end result will leave you doing the "Happy Dance".

Our builder had us use Rich's flooring for our new build, and it was a huge mistake. Carol was a…read morenightmare to work with, and was so unorganized we would have to correct her constantly. Constantly losing floor plans and material decisions. The people installing the tile, carpet and backsplash were great, and did good work. The issue was Carol micro managing them and changing things we hadn't approved. The entire process was incredibly stressful, and make 1000 times worse every time we had to communicate anything to Rich's. Rather than have to deal with them at all, we hired different contractors to fix mistakes.

I went to numerous flooring companies after we had a flood in our vacation house in Billings,MT. We…read moredid not know anyone local, but after dealing with Rich Jr. We felt comfortable and we hit it off! Rich stayed within our budget required by the insurance company and he gave us better padding and quality of carpet than we originally had. All the installers are experienced, prompt, clean, and professional!! A year or so later we called and Rich gave us the same deal and quality flooring for our upstairs bedrooms and closets. They even worked out a payment plan. We also had Richs Flooring work at our rental properties. After just liquidating our Montana properties I wanted to share our great experience! They are a fantastic family owned business that I would be more than happy to refer them to others!! Thank You Rich's Flooring! The Gardner Family!

This company was one of the recommended installers from Carpet Garage. They are awesome! The work…read morethey did was great, they were very professional. They did vinyl plank flooring in the bathroom and hallway. They did vinyl tile in the kitchen and laundry room and new carpeting in the living room. Aaron came by before we started this part of our project and made sure that we were good with his schedule and what we needed to have ready. His guys were great too. They were very good about making sure that the house was cleaned up and everything was back in place when they left. I would highly recommend them to anyone with flooring installation needs.

My wife found these folks through Facebook or some such social method. Our old house in Absarokee…read moreneeded some TLC for the floors (Depression Era "hardwood" flooring). To make matters difficult, we had to do the original estimate long distance. We were living in Texas and relocating to Arizona. I provided the approximate square footage and they gave us a conservative estimate before putting their eyes on it. We wanted to know order of magnitude cost versus total replacement. We explained what kind of flooring it was with a couple of pictures (it was not solid hardwood and would not take normal progressive sanding being too thin). Their estimate was within our budget and we agreed to the terms. We agreed to have them inspect to determine if any additional repairs were required. They must be busy because we scheduled out a couple of months, which was okay since the house was empty. They were definitely worried about the condition before they got to view the floors. They completed the work a few days before we arrived. We were completely knocked over with how beautiful the floors were. To top it off, they came in within their estimate. If you need your hardwood floors refinished, we highly recommend Soft Touch Designs.

From the owner: Hardwood flooring is one of the most attractive and important design elements in your home or…read morebusiness. No matter what your need, wood flooring adds value and comfort to any interior design, and with all the choices available today.

Jake has an amazing product. I love the concrete is it absolutely beautiful!! Jake is the best at…read morethe installation process as well. When he leaves there was no mess. All we see is beautiful counters!! You want beautiful counters the first time Around call Jake. Brett

From the owner: Concrete coatings and polishing contractor. Also specializes in epoxy and concrete countertops.read more

Went to them assuming they were a reputable business. Picked a countertop not being told of…read moreproblems that can occur with that material. Blame mostly the fabricators for not saying anything and not educating people, but Pierce "acted" like they cared and would help. Needless to say they ignored use and couldn't even be bothered to get us a detailed receipt for work done. They stopped responding to calls and emails and decided the crack in the countertop that appeared after the hole was cut for the faucet was our fault. They obviously don't care about you once they have your money. The last review my husband left on Google they immediately removed which says a lot about their transparency. I would consider all options before using them.

After 100% down payment, at the install not enough material to finish. At the second apointment 2…read moreweeks later the installer had no idea that stairs were unfinished. Also said that he'd done plenty of white risers as we wanted but sales person said they dont do that. At THIRD appointment, installers yet agaij ran out of bullnose trim. Insisted i hade to modify and reinstall baseboards befor they could finish. Fumny they didnt insist on that for the first three steps. Wish i could post the pictures for public proof. Maybe be heasitant before giving 100% upfront.

Great product and service! Had several large custom rugs cut and the edges bound. They were perfect…read moreand the binding was excellent. Highly recommended.

Best Ever!! I cant recommend any company more. From design, selection to installation. The…read moreprocess is simple, affordable and accomidating.

Impossible to contact via telephone or any other means. I suspect they may be out of business.read more

I needed new flooring and had dreaded the process for years. I truly put it off for 4-5 years…read morebecause of the work involved. It completely stressed me out thinking of physically moving everything out of my home & back in again. And when do you find time to do that? I went and talked to Angela about it. She took me through baby steps. I took samples home numerous times to make sure I made the right choice. She made the process a lot easier than I expected. It was still a lot of work, but so worth it in the end!

We got new laminate floors and the whole process went really well. The installer Dean did an…read moreamazing install and was very conscientious and detail oriented. We're very happy and would recommend them to others!

I had blinds and bathroom flooring put in. Couldn't have asked for better. They were super at…read morehelping me find what I needed and planning on my complicated schedule when to put it in. Great communication and service. Both the flooring and blinds look and work awesome. Can't wait to do business with them again.