Yesterday, I went here to Hope Arkansas' Reese's to have struts put on my vehicle, and one worker told me that it would be best to get them done today or tomorrow, because they would be off for vacation until July 14. It was already late, so I told him I would come tomorrow morning. He ordered my struts/ put them on hold at the local Auto Zone, and I went to pick them up and pay for them the very same day ($100). (This worker who helped me, and the ridiculous 'you have to give at least one star' setting, is the only reason this business got ONE star for the rating.) I asked them what the labor cost would be. The total was $100, which was reasonable, because other places charged $180-$300. I even called after I left to ask them do they set appointments, or is it a walk-in kind of shop. He said that I could just come up there. I told them I would be coming tomorrow morning, not afternoon (I live out of town, and had to work that evening.) He said ok, and I traveled home. I woke up early to go back to Hope to get my struts put on. They were working on cars, but a man, who I believe to be the owner, came out and asked what I needed. I told him, "I'm here to get my struts put on." He said, "I think I will have to pass on that- we're short handed." Really? After all the gas and time I put into this? One of the workers even had my contact information! A simple call would've been appreciated. They won't be hearing from me anymore, and I would not recommend anyone to go here. read more
