Went in for the first time and was greeted with a smile and they were extremely helpful. They have…read morea great attitude and now have a customer for life! Unlike the other "big" fishing supply store in town they made you feel at home and not like they were doing you a a favor. Be prepared to talk story! :))

Went by Pops as I was having issues with my fin at around closing time. They stopped everything and…read moreall 3 employees went out of their way to help me fix my fin. They are insightful, helpful, knowledgeable, and friendly. I had already went to 4 other local dive shops and most were kids who moved on the second there wasn't a quick fix. That was not the case at Pops. They didn't have a quick fix either so they put their minds together and all worked on a solution. I would absolutely give future business to Pops as they are real pros who care!

I've had the pleasure to visit Pops a few times. Every visit has been awesome, but on my most…read morerecent visit I was finally able to get me a wetsuit! The staff there really all pitched in to assist me in selecting the right size and style I was going for. The team there at Pops answered all my questions without hesitation and truly went above and beyond to ensure I got a quality product and correct size. This was probably one of my personal best retail experiences ever! The selection is awesome and easy to shop as well! So happy with the gear I've purchased and look forward to future visits at Pops! Team at Pops thank you for everything!! - Aloha

Nice staff. Very helpful in store. Best sewing machine selection (for anything with quality) on…read morethe Island. Good fabric, thread, and accessory selection. Don't think the other review is being fair - giving 1 star just because one aspect of the business had a problem 4+ years ago. Our experience with them has been very good over the years!

Helpful manager was willing to discuss my situation on the phone -- coming from South Kohala, the…read morebest way to get my mother's Singer sewing machine repaired. She explained their process of sending machines to their Hilo store for repair and typical turnaround times. She helped determine the best option for me, thank you very much.

I have a new best place for getting tanks and rental gear, the gear is a little older but the…read moreOwner, Brad, is great. Very, very helpful, knowledgeable and easy to deal with. Great little family run business, not a big outfit at all, but after 5 years for visiting and diving, he has been the most helpful and his prices are more than fair.... if you have your own gear, this is the place to get your tanks filled or rent from.

I have been using this company for years. Brad is a great guy with awesome honest service.read more

Jaime couldn't make getting the right clubs while on island any easier!…read more The TaylorMade Stealth sets were perfect for my 16 year old son and me, and the stiff shafts were plenty for me to drive where I wanted to since most of the courses play pretty short. Delivering to Waikaloa Village was a nice bonus so we didn't have to drive down to Kona to get them. There's zero reason to risk traveling with clubs when Jaime makes it so easy. Can't beat the price either.

Fantastic service! Great communication!…read moreSo easy to order! Mom and I aren't great golfers, but we like playing. We didn't want to drag our clubs to Hawaii so we rented from Jimmy's! So glad we did.... and we will again.

Huge shoutout to Josh at Bike Works! I've been a runner for years, but I am a total amateur when it…read morecomes to cycling. I brought in my Specialized Allez, and Josh (the mechanic in the front) was absolutely incredible. He didn't make me feel intimidated for being a newbie at all. He got my bike perfectly set up, dialed in the fit, and gave me some really solid recommendations to get me started. I just took the Allez out for my very first 56-mile ride, and it felt amazing--smooth, comfortable, and exactly how it should be. If you are a runner transitioning to the bike or training for a triathlon, go see Josh. The customer service here is top-notch

Customer service is hit or miss here. I've had friendly hellos and staff wanting to help me and…read morethen I've had some days where I'm looking for help because I have questions. So much to this store besides bike accessories. Shoes, bikes, athletic clothing, etc. Good value.

I have had nothing but good to say about both Larry and Bud in my experiences with this store. I…read morehave dealt mostly with Bud, but I'll get to both gentlemen. When I first came in, I had been recommended to the store by a friend as I was in search of a good set of clubs, and, as a lefty, it's pretty easy to come by cheap, not very good clubs, but the gems are few and far between, unless you want to shell out a lot of money for a new set. I did not. I was immediately greeted by Bud and he showed me to full sets that he had and let me know that I could mix and match if I preferred that. I found a couple of sets that I had an eye on and took lunch to mull over a decision. What I found from the putcures that I took of the clubs and doing a little research, is that I basically got a set of used, but well taken care of clubs that were 7-8 years old (not a whole matching set, so some variance) at about 20-25% of their original sale price! I know that there is plenty of new tech out there for experienced golfers, but Bud never tried to over-sell, or steer me in the wrong direction. In fact, when I've come back to either trade in, or fill a gap in my bag that was needed, either Bud or Larry has basically pulled a club out that made an immediate impact on my game! Great guys, trying to help out golfers in need of advice and direction is my experience. I also have had them re-grip a couple of clubs, and I must say, a very good deal if you want it done right and don't want to break the bank. Depending on the grip price, you can get a club for under $15! They'll also do the work if you have your own grips and want to just have them do the hard part. If you live on the Big Island and are either new to golf or in need of a change to a club in your bag, pay them a visit!

Bud and Larry are very helpful and knowledgeable about all things golf. Great selection and…read morecustomer service. Highly recommended.

If you are looking for an amazing selection of everything "golf" plus great customer service, look…read moreno further than Big Island Golf Shop! Send your crew to Costco (3 blocks away) while you get your golf gear straightened out at this place. They re-gripped my husband's irons and my putter in like 30 minutes! They are so nice in here! The pricing is extremely fair as well. 10/10 recommend.

Great store but Yelp is misinformed. They are not open on Sunday except by appointment only!read more