Redwood Corp (RC) is awful! I moved to Redwood because it was close to so many things, it was brand-new, had a nice floor plan, & just looked like it was going to be a lovely neighborhood that I could call home. There are a lot of areas where they skimped to save money in the building process, which you don't notice until you move in, but I've learned to look past it...UNTIL NOW.
Each unit has a floating floor, but recently the flooring has been discontinued, and I'm guessing because the flooring is crap! I've lived here for 2 years and have my home office set up in the den. It's listed as a den on their floor plan. I bought polyurethane caster wheels to put on my office chair to protect the floors, but I've put my foot through the floor in my den twice now. August being the second time, with no resolve. The floor guy came out and was going to pull a piece of flooring out of my bathroom and replace the bad board & then replace the entire bathroom flooring with the new, but none of the boards in the bathroom were long enough...so he glued it. Yes, he glued it. He said there's only a few options: (A) he could replace the whole floor in my den with the new flooring they're now using, but there will be a strip across the middle of my floor where the 2 different types of flooring between my living room & den meet. (B) get RC to replace all the flooring so it doesn't look stupid. (C) put down a mat or rug to just cover up the hole. Needless to say, by the time he pulled out of my driveway, the glue gave way and the hole was back & actually bigger. Yesterday I was told that Nicole Lemire (Regional Manager) said that they would not be repairing my floor because I refused a maintenance request in regards to the flooring and that I never put a mat down, which has made the floor worse. I pay over $1700 per month and should not be blamed or responsible for a hole from normal wear & tear because they've ignored me since this happened. It's just me & my small dog. I am the one who put the maintenance requests in, was there to let them in whenever they came & even took my dog to daycare so she wouldn't be in the way. For Nicole to say I refused a maintenance request is an absolute lie! And, that it's my fault the floor is worse because I never put a mat down like they told me to. First of all, NO ONE ever told me to; it was one of the options the floor guy mentioned, but I kept waiting on a response from Nicole on what their plan was, because in my opinion, the floor still needs repaired, you can't just cover up the problem. If I moved, they would have to repair the floor before someone new moved in. The floor guy told me that anywhere 2 boards come together, if you walk on it enough or sit/stand enough...eventually that lip will break and the floor will cave, so it could happen where my couch is, my counter stools, my kitchen table & chairs, and even my walking path from the patio to the front door...which there are a few soft spots and I can see where one is starting to cave. I shouldn't need to put mats all over my house. I've lived in a house with hard floors and NEVER had a problem with my office chair or any other flooring issues.
I was told prior to signing my lease, that there would be a privacy fence between my unit & my neighbor and there would be a fence across the back, because about 6' from the end of my patio is a cliff that drops. Two years later...NO FENCES!
My front yard has patches where grass died & never grew back; I can still see the green plastic netting from the sod. They have pulled out dead trees & bushes in my yard and never replaced them. They also laid down blankets of straw/seed in some larger areas that never grew & is now just a jungle of weeds...let's just leave it looking like crap because RC doesn't live here, this isn't their home & they don't have to look at it every day. Walking around my neighborhood with my family & friends when they visit is embarrassing.
I've never heard of a property raising rent EVERY YEAR. I received my lease renewal & was amazed that leasing for 12 months was higher than 10 months. If they raise the rent more for a 12-month, then the renter will decide on the 10-month lease, which in turn allows RC to raise the rent twice within a year.
Bottom line, the only thing RC takes is your money, NEVER responsibility & they'll talk out both sides of their mouth if it gets you to leave them alone. You can't even call to speak to someone at RC; you will ALWAYS get voicemail & they will just pass the call to the property...even though it's out of the property manager's control. This is what they either don't get or don't care about...people pay quite a bit to live in a Redwood Neighborhood; a quiet neighborhood, but with no amenities, but still, many people move here with the intension of staying long-term, these are our homes...to Redwood it's just about how much money they can make while making empty promises of a lovely neighborhood. read more