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AIY Properties Corporate Office

1.3 (26 reviews)
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Amanda H.

five months after I leave a review about bed bugs I get a response Quick update: I was lucky enough to be able to stay at my boyfriend's apartment for... basically the entirety of my lease with AIY. When I went back to pack, I took a short 30 minute cat nap, and woke up with a bed bug bite. I feel terrible for whoever will be moving into that unit. What a garbage company.

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4 months ago

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11 months ago

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8 years ago

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Gina K.

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Rockside Place Apartments

Rockside Place Apartments

(9 reviews)

The apartment is definitely nice far as fresh paint and clean carpet although I don't care for the…read morelingering scent of whatever owner pets use to stay here I can definitely tell they had cats ..my bathroom was not done correctly the tub paint instantly started chipping off within my first 3 days of being here and maintenance is terrible they don't really keep up with making sure business is handled properly at all

We moved in near the beginning of the year and it was ok the first few days but then we started…read moreseeing roaches and getting bit up. I pulled the carpet back from a few bed rooms and they had roaches and bed bugs in our carpet. They told us that we would be having exterminators coming in every other Thursday go which they only showed once. After that I kept having to personally go in and tell them that we're having these problems and they'll say "we're getting to it" but have no word of anything. Since being here they changed management working in there a few times and the one I was working with was helping out pretty damn good up until the new management took over (10/16/2024 as I write this). I brought it up to the new management and told them I wasn't paying rent until everything was fixed and basically they decided to kick us out instead so if you have kids and a newborn like I do this place isn't a great fit. They have trash throughout their buildings and over filled trash cans that barely gets dumped so that's where most of not all of the roaches and mice are coming from them we have police here every other day and teens running throughout the building and smoking weed in the laundry rooms at all types of night Like said the place seemed good when we first moved in with previous management but current management is just awful and don't want to listen to the community

Eaton Ridge

Eaton Ridge

(3 reviews)

Great place to live, fast and efficient maintenance team and friendly ladies in the office... our…read moreapartment was well maintained when we moved in and any minor problems we had were fixed immediately!! Having come from Williamsburg townhouses and the endless nightmares we had to endure there, we are so happy to be here!

This complex has the worst management I have seen as of yet. Prior to moving in, I specifically…read moreasked for a non-smoking room. We were told we would not be able to see the apt before paying the deposit which I know is standard for most places. When we arrived to move in, the apt reeked of cigarette smoke. My eyes were burning and the smell was awful. The apt door didn't even have a nonsmoking sign on it. I informed the manager and she repeatedly denied anyone smoking in that room. The next day I saw a nonsmoking sign placed on my door. To add on to that, I found pieces of dog food on the carpet which was another reason for my allergies. The manager even said she personally knew the previous tenant and was sure he did not smoke or have pets. The cabinets had a layer of dust on them. I should've been paid for the amount hours I spent cleaning the apt. We notified corporate and a lady came to inspect the room. I gave her the evidence of the pet food I found on the floor, nails, and empty prescription box found in the bathroom along with pictures of the amount of dust on the cabinets. The lady denied any smell. This could be because the management had done a carpet cleaning and put in scented air filters prior to her checking the room. However, I felt as if they were blaming me for making everything up. Needless to say corporate didn't do anything either besides possibly reprimanding the staff. I doubt that even happened as they have not changed one bit. After two months we were finally able to move to a different apt after inspecting it myself for issues of course. I would've gladly driven the 1hr+ to work from the Spruce Run location as opposed to 25min drive if had known I would have to go through all this. It should not be this hard to resolve these issues. The maintenance staff have been rude at times and take their sweet time to come fix even an emergent issue. In addition, I had to ask them to change my AC filter. As of yet, they have not come to change the filters or do room checks which is done routinely at the Spruce Run location. If they had done routine room checks, they would have picked up on the marijuana that was being used by someone in my floor months ago. I had to tell the maintenance man who was present in my building one day claiming he was doing room checks of this matter. It's been a miserable experience working with these people and I can't wait to leave. I suggest to save yourself from this headache and stay somewhere else.

Valu-Rooter

Valu-Rooter

(5 reviews)

DO NOT USE UNLESS YOU WANT THIS TO BE YOUR LAWN 5 MONTHS LATER…read more Extremely disappointed with the service and follow-up from this company. After a $15K+ plumbing job at my elderly mother's home, they left a two-foot-high mound of dirt in the front yard that looks like a grave. When I first called, I was told "it will settle" and that they "didn't add dirt," so everything would be fine. Five months later, the pile is still there, completely unchanged. When I followed up, I spoke with a man claiming to be the owner, who refused to give his name. He told me the reason for the dirt pile was that we had received a "landscaping discount" and that if I wanted the yard fixed, I should pay a landscaper myself. For the record, the actual reason we received a discount was because they initially misdiagnosed the source of the flooding in our basement. We were told their solution would fix the problem. When it flooded again shortly after, they admitted it was due to a different issue. That is why we were given a partial discount, not because we declined landscaping services. I explained that leaving a huge mound of dirt in someone's front yard is not a landscaping issue. It is unfinished work. I even asked if I waited a full year and the dirt still hadn't settled, would they fix it then. He said no, they still wouldn't do anything. When I asked to record the call to confirm I was understanding him correctly, he hung up on me. Leaving the yard in this condition, with no attempt to do the bare minimum cleanup, is completely unacceptable. For a $15K+ job, this level of disregard for the final result is incredibly unprofessional. I would not recommend this company to anyone. Unless you are okay with spending thousands of dollars and being left with a mess in your yard and no accountability afterward.

Ryans just left my home less than an hour ago. I am so grateful for his services. He is kind, he…read morelistens and pulled me out of a rut with my drainage system in basement. I so appreciate his understanding of my needs. He is my new plumber. Thank you so very much Valu-Rooter.

Chippewa Place

Chippewa Place

(7 reviews)

My father lives in Brecksville down the road from Chippewa Place. He has full independence and…read morelimited use of a cane. Due to some unforeseen medical issue, he lost use of his left leg and was in a lot of pain when trying to get up and move around. Prior to his next day doctor's appointment, contacting insurance or going out and purchasing one... I called up Chippewa Place and asked if they had a Walker we could use. Spoke to some very nice young ladies that told me they had an extra one and he could have it. How lovely, generous, kind and caring! Picked it up shortly after and it was in remarkable condition. More than what I had in mind and it made a world of difference. They wanted nothing in return other than helping out and being wonderful people. Thank You So Very Much!

I have been a resident for 12 months. The new owner has put the rent up $300/single and $400/double…read more(a 16.4% rise for 2025). The new owner is a "for profit" LLC and claims the increase is to keep in line with 'current market rates.' In the mean time, the food services has been reduced and the quality of the food sourcing has gone to the lowest possible provider. The continental breakfast appears in advertising, but is not provided in the lease and is only a 'courtesy' from the landlord. The new, absentee land lord from NJ, also has struck out wording from the former lease which would limit incremental services charges to be passed on to the resident. They are in it for the money and residence safety and well being are not the driving concern to providing senior independent living. There are better landlords in the Cleveland metro area which will not price gouge current senior residents with indiscriminate sur charges. Chippawa Place has lost it's reputation as a quality care independent living option and is now under the Horizon umbrella of facilities.

AIY Properties Corporate Office - apartments - Updated May 2026

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