Answered questions over the phone with clear instructions. Very helpful and informative.read more

I am writing this only AFTER trying my best to solve the problem on my own and attempting to get a…read morerefund, only to have my number BLOCKED by The "PC Doctor". Possibly the worst customer service experience I've had in my life. This is likely a scam and hopefully my experience will dissuade other community members from wasting their time and money while having their equipment damaged in the process. I called for a simple hinge repair that in hindsight, I could have done myself but I was looking for a trained, steady hand that had done this many times before, because I cannot afford to replace extra parts for no reason. I discussed the issue in detail on the phone, talking about how the laptop can't close and after asking for a price, he said "I won't charge unless I fix it, but my rate is usually 100 an hour". First off, the address on Apple Maps where I found this place in Eureka, CA, is not the address he gave me over the phone which is sketchy by itself, but he sounded nice on the phone so I decided to give him the benefit of the doubt (big mistake). When I arrive and bring my laptop inside, the very first thing he does is try to close it, snapping the screen off the hinges and damaging the LCD Screen/ Cable in the process. As I watch him do this in front of my own eyes, he does not apologize or admit his fault. At this point I'm in a strangers home who has just damaged my laptop and seems to have no remorse, so I'm extremely uncomfortable. Upon examining the damage, I noticed where the original hinge issue was and told him right away, "I found the issue, the screws on the back LCD cover are stripped and you won't be able to fix it now." He dismissed me, as though I was incompetent, and continued by saying "no I think if I just take this back cover off we can see something different". Since I knew I was being charged by the hour, I asked if he was sure, and he continued dismissing me all the while. Throughout the entire process, he showed no signs of attempting to protect my equipment. As seen as in the photo attached, there was no protective mat covering the hard surface he was working on, internal components of the laptop are hanging off the table by their cables, and there are silver scratches around the LCD screen from when he took a screw driver to pry off the front bezel. By now I'm just trying to find something to say to get me out of this uncomfortable situation and avoid confrontation, so I offer to pay him for the time he's spent so I can leave. When I get to my car I'm assessing the damage and attempt to turn the screen on. Nothing happens. I try again, still pitch black, so I call him out front of his house while I'm still there and talk to him about how the screen isn't working. He was once again dismissive and essentially claimed something just got unplugged and picks it up to start working on it while I'm in my car! It's raining outside, mind you, so he's got the window down letting the internal components of the laptop get exposed to the rain. He offered to take it back inside but by now as you can imagine, I would've done anything to just get away from this guy. I took it home, did some research by watching YouTube (How he does it by the way, he was watching YouTube the entire time which felt super unprofessional) and disconnected/ reconnected the LCD screen to no avail. Now none of this would really be an issue had he not taken payment for a job that was incomplete (against his original statement) or was apologetic for the mistakes he made. When I asked for a refund (not even for him to cover the damage he's done) due to his mistakes, he denied breaking it and proceeded to block me. As a member of the same small community, I refuse to hold grudges or treat people as though they can just be silenced because I know I will run into this person again sometime, and if they want to try and make it right, I would be more than happy to remove this post. Until then, please heed my warnings and steer clear of this place, take care! P.S. Unfortunately, this whole ordeal has caused me a great deal of stress so please excuse any typos or bad grammar throughout that lengthy post. Thanks!