Great concept, great looking restaurant, completely open plan kitchen, great menu from both a food and design point of view, but overall Reds misses the boat.
After attending twice in the opening month (I never judge a bar or restaurant during opening month, there's always too many kinks to find and iron out), I thought I'd give it another try on Wednesday afternoon following a wave of mixed comments from friends, colleagues and the like.
We were greeted at the door and shown to a table, and our drinks order was prompty taken. Mikey's Coke came as you'd expect, my root beer float came overflowing and without a napkin to mop up the spillage (until I asked for one).
Our food order was taken - Mikey had the half chicken, I had the pulled meat nachos. I was pleased to see the waiting staff using a pen and paper - there's a horrendous fad in the hospitality industry at the moment involving the use of the latest iProduct to do the simplest of tasks, and on my previous visits an iPod Touch (I think) was used - Next time you're having a conversation, whip out your phone and start playing on it - that's how I feel when a member of service staff uses a phone shaped device to process my order, it makes you look like you're ignoring your guest. A pen and paper will do just fine, thanks.
Anyway, I digress...The food came no more than five minutes later. Mikey's chicken looked tender and moist, and he covered us both in BBQ sauce squeezing the tube too hard to try and dislodge the dried bit you get at the end of a sauce dispenser. Good aim bro! My nachos were Jekyll and Hyde. The toppings were piled on in massive quantites, but the meat, although delicious, was lukewarm, the cheese hadn't been melted, and the guacamole was very bland (does anyone know if the sauces and dips are bought in or made on site?). The smokey BBQ sauce on top was very tasty, though I feel it would have added to the dish had it been served hot, and the nachos were thin, tasty and crispy. However, when scooping through the toppings I came across a large piece of plastic wrapping. Not one to make a fuss, and being quite hungry, I set it aside and finished my meal. When I pointed it out as the waiting staff cleared the table, they insisted that it was sausage casing and asked if that was alright (in a dish where no sausage was present).
We paid up (£28 for two including two drinks is very reasonable) and left. After a few questions to them on Twitter regarding the presence of casing based food in the dish, I was informed that they cover prepped food with plastic wrap and that they were sorry. I'm sure most of you will agree that a foreign object in the food isn't acceptable and certainly shouldn't be paid for - perhaps I should have pushed for more to be done about it at the time, but as a manager in the hospitality trade, I'm not comfortable with any form of conflict on the serving floor.
The main reason I gave this two stars instead of one is that I'm judging on the atmosphere and surroundings as well as the food. The food could be as tasty as possible, but if it's served in a soulless environment with poor service, it's negated. It seems on this occasion, the venue itself was good, with the food and service coming a distant joint second. read more