The staff didn't seem to know the first thing about hardware…read more When, after much searching, I finally found what I came to purchase (their website indicated it was in stock) the product itself was very poorly made, and the parts did not fit with one another.

Out in my neck of the woods, we seem to have everything! Except a Walmart (which I am happy about)…read more But we do everything smaller and more tame! I like that. And this Piercy's / Rona is no exception, it has what i need when I need it! Lumber - for when i want to build some awesome stuff. Tools - for when i need something, or to replace something. So does Cdn Tire! Paint - for painting. supplies - for everything, electrical, plumbing, etc. etc. etc. Does it have everything? no, but it has the most common needs a home owner typically y has! Plus it is only 5 minutes from my house......HUGE bonus points. Yes the Rona/Kent/Home Depot in Bayer's Lake are bigger/better/ more ominous, but they are further away when you need say a junction box and generic ceiling light to add in my basement! ( last nights project!)

Confused. I think that would best describe my first visit to Lee Valley…read more I've ordered from their website for my Dad a number of times but decided since I was headed to Bayers Lake anyways, that I'd stop in to the store. That was a mistake. I went in on Saturday morning and was completely overwhelmed as I walked in to find at least 100 people wandering around the store. There was no signage to tell me where to go or how to order...so I wandered around for 5 minutes trying to find someone to ask. When I found someone, and told him what I wanted, he did a search on his computer, said he had it, and then told me I'd have to get a number and wait in line to get the product. Wait, what? So I just waited for you to find this on your computer but you can't actually help me at all? Thanks. So I took a number and waited 10 minutes.I was 167, they were on 129 and moving slowly. I was done at that point. I was confused because I didn't understand the sales process, annoyed because there was no one to help me figure it out and frustrated because for all their amazing products there was NO customer service at the store. I'll be going back during non-peak hours to try again but I am not happy about it. Next year I'll order online or find another store. This experience left a bad taste in my mouth.

I really like Lee Valley Tools because I'm a hardware and tool geek. Great store for the woodworker…read moreand turner, also for the serious gardener. Their prices aren't cheap but the quality is almost always superb and their tools are first rate. I love poking around for gadgety things here, and it's a good place to buy stocking stuffers. It's a fabulous source of cabinet hardware (knobs, pulls, hinges, clasps) in a mind-boggling range of styles and at a variety of price points. They put out the most beautiful catalogs imaginable, too. I agree that having to take numbers and wait for the staff to fetch your items can be a little cumbersome, but you can avoid this by ordering online and picking things up at the store.

We've bought a lot of building supplies and fixtures from Castle over the years, and appreciate…read moretheir excellent service. Lumber and other building supplies are good value. They have a wide range of high end kitchen and bathroom fixtures in a large showroom on one side of the building, and a room of flooring options on the other. A good place and they deliver!

It's so important, as a homeowner, to have a great hardware store in town. Lunenburg Hardware is a…read moregreat hardware store. While not as big and well-stocked as Gow's in Bridgewater (LH doesn't even try to stock the kind of seasonal and housewares items that Gow's has), LH has a good selection of all the hardware basics, plus a few very special extras. They've got a fine, if small, chandlery section, if you need to work on your boat. And they sell Benjamin Moore paints and are truly experts in this area. I don't go anywhere else for my paint. Most importantly, this store has the best staff ever! They are helpful and knowledgeable, especially the ones who have been there a decade or more. No matter what project you're working on, the established staff members like Sandy, Elaine, Ron and Ronnie can help you figure out what you need. They also (I just discovered) have a very nice website.

Melinda in the bathroom, kitchen, blind department is our go-to! She is so nice to work with and…read moregoes the extra mile to make things right. A great experience all around.

We looked around for a refrigerator and dishwasher before Black Friday sales and decided on buying…read morefrom Gow's online because of previous good service and quality products. By January I hadn't heard from them so I dropped into the store to find out whats going on. I was rudely spoken to by a women at the desk saying I'd cancelled the order.....SAY WHAT?....I hadn't cancelled ,she then said I ordered through the web site & that that wasn't them....??? I showed them my printed confirmation saying Gow's Home Hardware.....after some arguing I had a manager assure me it would be cleared up and I'd get my order in February....I received the Dish washer in March, I'm supposed to receive the refrigerator today, 6 months after needing a new fridge....Would I buy from them again???? Would you?

I've been a fan of Princess Auto since it was a fledgling mail-order business back in the mid-…read more1960s. It's a place where you can find quality parts and surplus parts at cheap prices AND their warranty is exceptionally - "If you aren't happy, bring it back and get your money back." I've done that on a couple of occasions when I had bought some piece on 'spec' that it would fit, but didn't - they honoured their pledge: No questions asked! Now their stores are in many larger Canadian cities and I look for them and spend my free time there when the wife is doing her thing at some girly store - Actually, she sometimes likes to browse there too.

I like this place. I…read moredon't like it as mush as your everyday Canadian Tire, but i like this place. It is the at home handyman, the weekend warriors haven. It has everything, tools, power units (chippers, generators, etc), trailer accessories, welding, the list goes on. The house brand is POWER FIST, and i have mixed feelings on it. The prices seem to be as good or slightly better than the Mastercraft (Cdn tire brand) but i don't feel the quality is on the same field, althoguh close. Do i own Power Fist tools? Hell yeah, for what i do, i usually go with the best price! Yes the place seems like it is in disarray, with stuff everywhere, but spend a little time in there and it makes sense. Although that could be due to my ever increasing insanity. Need a tool for something to do at home, keep this place on the list of places you search. You just may be surprised.

My experience with Payzant Home Hardware Building Centre was, by far, the best ever. They renovated…read morea condo for me and I can honestly say they went the extra mile for us. Their professional approach, kind and courteous service and patience with us will always be remembered and appreciated. The workmanship was absolutely fantastic and no detail was too small, they looked after everything for us.

If you are looking for a company to hire for home installations, do yourself a favour, and go…read moreelsewhere! My Husband and I had bought a new home (first and last new home I will ever own), and we were SO excited to have some renovations done to make it a little more inviting for us. We hired Payzant's Home Hardware in Lower Sackville to put in cupboards in our kitchen including a lazy susan garbage area and a dishwasher. We also had them rip out carpeting and install laminate flooring throughout the top floor of our home and install a hot water tank. There were so very many issues, it would be an extremely long read for anyone, so I will sum it up in bullet point. - I scheduled the movers for several days after the flooring was supposed to be completed. The day before the movers were due to arrive, the work was still not completed, and they did not even come to work that day. On the morning of the move, I called to ensure the workers had masks on as we were going to be there (I am immune compromised). I was assured they would have masks, but when we arrived, there was only one person working, with no mask, and he ended up being underfoot when the movers where trying to bring stuff into the house. - When they removed the carpet upstairs there was a very sticky substance all over the floors. The installation crew did not bother to try and protect the other floors in our home. They walked all through the main level of our home and the carpeted stairs. They did have a steam cleaning company in to clean the stairs, but we are still trying to get the stuff off the laminate flooring. - We were not asked to pick out a dishwasher, so we asked what dishwasher we were getting in advance and were told a Frigidaire. We like that brand so we never said anything further about it. When the installation was complete, imagine our surprise to discover it was a GE they installed. They came back and switched to a better model. - When installing the new flooring they discovered a hole in the floor where the railing was and told us the railing had to go and they could not use it again. We paid close to $2000.00 for a new section of railing. When they installed it, they drilled holes in the wrong spots for each spindle and neglected to nail in some of the pieces of wood in the top rail (and used the wrong nails when they did). They came back and nailed in the pieces of wood on the top. - They drilled two holes in the wrong spot in our new cupboards for our lazy susan. So right out in front there are two obvious holes. They did try to fill them and hide them, but you can still see it. - On our very first visit we were told we would need handles for the door cupboards, but the person we worked with was in a hurry so it was going to have to wait for another day. That day never came, and we were not asked again. When they installed the cupboards, they came and asked us where the handles were, and we didn't have any. They had to come back and do that too. Which was okay because one of the people installing took home a piece of our cupboard in his pocket, so they had to come back anyway. I could go on, there was more. The customer service was very much lacking. We were made to feel as though they were doing us a favour. We had to have people in our home so many times when it should not have been necessary. In the end, we have expensive new railing with holes in between every spindle, we have holes in our new cupboards, and some sort of a substance all over our floors. After weeks of trying to get things settled with the general manager, he offered us $250.00 off of the total invoice, which was over $20,000.00. I told him he was missing a zero, and he could either provide proper compensation for the damaged items in our home; or, come install new railing and a new cupboard. He responded by telling me if we didn't pay in 15 days, they would put a lien on our new home. I went to the BBB and they tried to get a response but had no luck. We paid, but I would never EVER recommend anyone use their services!

Different prices on the same items from store to store in the same areas. Change stores and shop…read morefor the same item, Antigonish and New Glasgow are up to 20% more expensive on some items then Port Hawkesbury, Sydney or Halifax. I mentioned this and they price matched Kent in Halifax, but come on, the gouging was so surprising.

So I was here a few days ago getting some paint for my shed. And the girl working in the paint…read moredepartment told me that I need to go to the customer service desk to pay. SO I say ok no problem. I walk ALLLLLL the way to the desk just to be told "you can't pay here this is returns only" I was so pissed so I said yeah whatever just let me pay. The young female who was holding a PINK PHONE pissed me off so bad. Never will I be back. And how am I supposed to pay at the cash when you have no one working there. F@#$ THAT!!!!!!!

I am writing to share a frustrating experience I had with the customer service at your Halifax…read moreBayers Lake location, which has left me feeling disregarded and disheartened. In late July, I purchased a 16 cu. ft. Vissani deep freeze from the Bayers Lake store. Unfortunately, by mid-October, the freezer stopped working, and I lost all of its contents. I tried various solutions but couldn't get it working, so I sought warranty assistance. However, I couldn't find my receipt, which I needed for the repair. Initially, I contacted customer care via telephone, and the representative assured me that my receipt could be retrieved at the Bayers Lake store. On October 28, I went to the store, providing a three-day purchase window, the exact sales amount, and the model information, hoping they could locate the purchase. I was informed, however, that since it was a cash purchase, no record could be found, and no one offered assistance in locating it, despite the details I provided. I requested to speak with Assistant Manager Lyt Adams, who offered a full refund if I returned the freezer, though all I wanted was a working freezer. Initially, all I was looking for was my receipt so I could go through the warranty process and have my freezer repaired or replaced. However, I accepted this solution and was given paperwork to return within the week with the freezer. On October 30, I returned to the store with the freezer and paperwork, only to be told by a different associate that I could not receive a cash refund, only store credit. The associate's attitude made me feel as though I was doing something wrong, and it was made clear that store credit was my only option. Reluctantly, I accepted the store credit. On November 7, I found my original receipt and returned to the store, expecting that I could now receive a refund instead of store credit. I spoke again with Assistant Manager Lyt Adams, who said he would escalate the matter to Store Manager Ashley White and assured me that I would hear back from her. The next day, however, I received no call from Ms. White. Instead, Mr. Adams called me later that evening to inform me that there was nothing they could do, and the first thing he pointed out was that I was now past the 90-day return period. However, when I initially visited the store and spoke with Mr. Adams, I was within the 90-day period, so this feels especially frustrating. Throughout this process, all I wanted was a working freezer. I would be more than willing to purchase a replacement freezer from Home Depot, but there are no comparable models available in size, price, or immediate availability. I am disappointed that no one assisted me in locating the receipt initially, nor did anyone attempt to find an alternative solution to the product failure. Instead, I was left with store credit and no suitable replacement options in stock. This experience has left me questioning Home Depot's commitment to customer satisfaction. I hope this feedback will be taken seriously to improve service for future customers.

Home Depot is a great place to go if you're looking for a particular item that is in their flyer,…read moreother than that, I find it rather expensive! I went into this particular location last week because I was looking for taps for my kitchen sink. I found the staff to be rude and not helpful. I didn't really know what I was looking for and nobody asked me if I needed help. I found the kitchen tap isle, but walked out without purchasing anything. Before I went to Home Depot, I went to Rona for an idea on the prices. After glancing at the selection and prices at Home Depot, I decided to go back to Rona!