This company is a complete joke. They will waste your time and are extremely unprofessional.
In late March, I scheduled a home tour through Redfin for a Saturday--selected my time, confirmed everything--and no one showed up. No call. No follow-up. I initially gave them the benefit of the doubt and assumed it may have been user error.
Fast forward to April 12--I contacted Redfin and spoke with someone who provided the appointment time and details. I was told the showing would be at 5:15 PM. I submitted my driver's license as requested, and everything appeared confirmed. Shortly after, I received an automated message stating the appointment was set for 6:00 PM. The inconsistency alone was concerning, which led me to start calling the assigned agent, Courtney Burns.
Courtney Burns was a complete no-call, no-show.
We waited at the property, called multiple times (at least 10), and left several voicemails with no response. When she finally answered, she claimed she was caught in a rainstorm and didn't realize she had an appointment--which made no sense given that Redfin had confirmed everything and had my information on file.
She rescheduled for the next day (Monday), and unbelievably, the same thing happened again. No show. No communication. After repeated calls and messages, she finally answered and said she wasn't coming, offering another last-minute excuse and attempting to reschedule yet again.
At that point, it was clear this wasn't a one-time issue--this is a pattern of unprofessional and unreliable service.
Given everything that occurred, it's hard not to question what's really going on. You had my ID, which includes my age and race, and despite multiple confirmed appointments, I still couldn't get anyone to show up. I truly hope that is not a factor--but based on this experience, it is a concern that cannot be ignored.
And to make matters worse, I see they call themselves Redfin's "Hustletown South Team." There's no hustling happening here--just people being hustled out of their time and gas.
This experience wasted our time, caused unnecessary frustration, and completely eroded any trust in Redfin's process. Based on this, I genuinely question the authenticity of the positive reviews because our experience was consistently unacceptable.
If you value your time and expect basic communication and professionalism, I would strongly recommend avoiding Redfin. read more