I WILL NEVER BUY BOOTS FROM HERE!!! 2 times in the summer they closed for heat. Then the 3rd time I went they closed for times they are suppose to be open. Go to workman's boots they actually stay open when they say they will. read more

Don't give them personal information. I never give out my phone number but thought I'd be safe at Red Wing. I now receive 6 or more calls a day from NY about IRS tax consolidation. New owners playing new games. read more

Jagger assisted us with finding the perfect boot that fit my husband's needs! Thank you for great customer service!

I bought boots and anti-fatigue inserts here on 8/26/25 and had a great experience with sizing, fitting and working with the salesman (can't remember his name). Obviously a hefty price but paying for quality. I used the boots for 5 work days and decided they weren't for me and wanted to return them with receipt and original box on 9/4/25. The boots and inserts were still in New condition and barely worn. The employee (Jagger) was there sitting in his car on his phone when I arrived at the store which I thought was odd maybe on break? slow day? I'm not sure. We get to the counter and I ask for a refund stating I only wore them a few times in a factory setting, finished concrete and indoors. He picks the boots and says how worn and dirty they are and makes sure to announce they are unsellable as I'm standing there. Does that mean customers are potentially buying worn or used boots like they are just thrown back on the shelves for full price? The employee then reluctantly does the refund but I notice it's only for the boots not the inserts. He says the inserts can only be returned with the original box they came in. I take that answer and just say oh well I guess. I leave the store and decide to call red wing customer service just to make sure that's the policy and they tell me I do not need a box that is incorrect. They ask me if they would like me to call the store themselves to clear it up with Jagger and I say no it's okay I'll just explain it to him myself no worries. Boy was I wrong. I get back to the store and try to explain the return policy to the actual employee from Lisa at corporate and he then proceeds to argue with me and refuse the return even after all of this information. He doubles down and says his manager taught him this. box or no return. period. I then am forced to call customer service back while I am still in the store and get this kid to talk to the corporate office through my own phone to get him to actually do the return. His tune completely changes when he's talking to the corporate office and is basically forced to do the return now. Lisa from the corporate office and I hang up after getting this resolved and he flips right back to argumentative and aggressive. Why does this particular employee take returns so personal and go against Red Wings own policy. Keep in mind this entire interaction was extremely heated right from the beginning. Red Wings are great boots but avoid this location at all costs. Unbelievable to get in an argument over returns with customers. Makes me wonder how long they have just been refusing returns if you don't have a box within the 30 day return period. read more

Customer service here is the worst. Just picked up my resoled boots $95. The boots werent even cleaned & reoiled. When i asked the why i was told thats a higher package. So that was a lie. Never going back there again. To bad. I own 6 pairs of redwings. read more

Red Wing - Good soles bad everything else. - Shoe Stores Near Me - Granger, Indiana

They don't have any of their inventory available. Call them before you drive e there so you don't waste your time

Red Wing boots have been standard for workers and tradesman for years. Their product is still one of the better options for manufacturers, but their quality in my personal opinion has gone down hill. I have been borderline considering going back to red wing and recently made a purchase from this store. When doing so, I learned that there has been a recent transfer of ownership. The new ownership has hired from what I can tell 2 young male adults that look like they haven't lifted a finger, swung a hammer or woke up for a 7 am shift to work in trades or a factory a day in their life. They look and act like they live in their mom's basement claiming to know what a work boot should feel and fit like and not to mention open for argument with a customer that is completely out of acceptable when working in retail within reason. Red Wing boots offers 30 day no questions asked, full satisfaction guarantee. One of these two kids rolled out of their mom's basement, proceeded to tell me that if I attempt to return their boot that he will personally not accept the return. His reasoning, I purchased a size that I felt to fit my foot as I liked it to. After wearing the boot around the house for a few days, decided it wasn't the style or fit that I was hoping for. This young man decided to pick an argument and stand his ground, while 100% going against what Red Wing boots stands for, the working class. He also chose to use profanity directed towards me and with multiple paying customers in the store as well. The conversation went back and forth for a minute or two and eventually I had asked for manager / the owners number to clarify the boot return policy that red wing offers. I was then informed that, "I am the manager". I then replied with, can I please then have the contact information for the owner to discuss red wings return policy. He was not obliged to provide me with any form of contact information for the owner. So here I am, writing this review in hopes to pass on that this store with new ownership is being ran by two children choosing to go against red wing policy as well as act unprofessional. I highly recommended steering clear if you happen to go to this store and run into two young men. You may not know what mood they're in and will take their problems out on the paying customer. Just to add to the story, I had a good feeling this young man was not correct on steering me away from making a purchase that I may not like, while fully taking advantage of why people buy red wing (their return policy), I had then called another red wing that was in the general area, filled them in in the concerns and issues. They reiterated that that young man was incorrect and that if they were not willing to take the boot back, that their store would gladly take the boot back if I chose to return them. I hope this story gets to a paying customer considering this store and avoid it at all cost. I also hope that the owner gets this and is able to have a conversation with his 2 employees and hopefully they'll be honest and pass my information on so we can have a conversation over the phone or face to face. Keep these young kids out of stores selling boots made for a worker attempting to act like they know what it's like to work a day in their life. read more

Sent my shoes on to be "re-soled" and when I got them back, they cracked and were trash within 4 months. Store clerk told me they are unable to be repaired again. They lasted 3 years from new then I send them in for repair and get 4 more months out of them? What the heck. I'm Highly dissatisfied. Why would you even offer a repair service? I guarantee they would have lasted longer if I wouldn't have send them back in for service! Price gouging pricks! Yuck. read more

Red Wing - This happened just after their repair service charged me $80.00 - Shoe Stores Near Me - Granger, Indiana

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Worst business i have ever shopped with. I took in my under warranty boots for a rip repair and when they could not fix the rip the boots were thrown out. they left me with no boots and no reimbursement of any kind while i was out $200 on shoes. this business is crooked and i do not recommend shopping here if you're looking for good customer service or quality material read more

The Best Store I have been to for Boots and shoes I gave it 5 stars Because of the great Help from the Employees

Quality shoes, caring owner and employees. I had been struggling with chronic heal pain for years, but it became unbareable when I started a job that involves 6-8 hours straight on my feet. After buying a couple other pairs of shoes, I finally gave Red Wing a try. They have an up-to-date "foot computer" pad thing, which measured my feet and my weight distribution. The employee recommended a wedge boot, which I purchased. Best $200 I have ever spent. Well worth it. They even come with a 30 day guarantee, they are so confident in their product. I have no heal pain for the first time in about 10 years. They didn't have my size in stock, so they ordered them and called me when they came in, about a week later. Met the owner who told me the shoes will last for years. Very pleased, highly recommend to anyone who has to be on their feet all day. read more

Great experience in this store. Joe was super helpful and fit me with the perfect boot for my job. Great service here. The shoes have saved my feet on the job. Thanks! read more

I went there for work boots. Was measured and told I wear an 8. I haven't worn an 8 since high school and I am now 61.Told them I wear a 10-10 1/2. Was brought an 8. Couldn't get foot in boot. Was brought a 7 1/2???? Why Smaller. Told them to bring me a 10. But machine says 8. Finally brought a 10 and they fit. Won't be going back there can not recommend read more