My wife and I were in there on a Sunday morning. We literally walked past two employees doing…read morenothing and neither said anything. No hello, good morning or can I help you. This is why for so many reasons online shopping is taking over.

I've shopped at this location once before and was hoping that they'd have some Rocky shoes however…read morethey didn't have them. Store does require masks and staff is available to help if needed. Staff is also wearing a mask and face shield. Located next to Target.

It takes so long just to check out at this locations and is it just me or is it always so hot in…read morethe store? It's like they don't run the AC at all

We stopped in their on Friday to do some research on Camping equipment and check prices on things…read more Nathan was especially helpful with his knowledge of different items and his recommendations on certain items to consider when buy supplies and so forth. He did an outstanding job, very professional and great customer service experience.

This is a review for both the Cumming GA and Gainesville, GA stores. My daughter and I were going…read moreto see Cowboy Carter, and that inspired me to pull the trigger on buying a pair of Western boots. My husband was in Cumming GA for work, and volunteered to buy a pair of boots for me at a Boot Barn. He was short on time, so I was scrambling online to select a style, and called the store. Shelena answered the phone, and her help made this experience delightful. When my husband walked in the store, he was met by her immediately, and the two of them together found the perfect boot for me. She took her time and gave recommendations that made me just turn the whole thing over to the two of them, saying, "I trust her." Through no fault of her own, the normal Ariat size that I take was just slightly too small, however. (I have been wearing Ariat for 15 yrs, and own several pairs, but not a western style.) So! that evening, my husband and I went online, found that the Gainesville store had the half size larger and with the first-rate help of Corrie, exchanged the boots with complete confidence. I was very unsure of the fit of a western boot, and she really sealed the deal by offering expert advice. The entire staff was charming and friendly - they were just as excited as I was about the concert, and I ended up buying an absolute classic Levi's denim vest that I know I will wear to death. Corrie also noticed that Shelena had helped us when she was processing the return, and said she was amazing - all of this gave us a positive view of the company. You really can't go wrong with these stores. The selection of boots is comprehensive, there's a great array of clothing and accessories - the only shortfall was in menswear - my husband is always on the hunt for hard-wearing denim, and they admitted they were not fully stocked. They are willing to order odd sizes for you, too. (Fortunately, this was not necessary!) Good quality boots are not cheap, but Ariat is a good price point, by the way. You can't beat them for workwear.

Bought a pair of Cody James Decimator work boots. After about a month the inner lining of the boot…read morestarted to separate. I went back to the store and spoke with a manager about exchanging them. He said there was nothing he could do and recommend I try a cobbler to repair the boot. I spent $270, after tax, on these boots. I should've gotten more than a month's use out of them. Definitely should not have to spend more money to repair them. Especially with Cody James being Boot Barns in house brand. Do not recommend buying these boots for work purposes as they do not hold up and Boot Barn will not help in the matter.

My wife loves Kohl's and the bargains she finds shopping here. The Gainesville store has always…read morebeen clean, friendly, and well-staffed during our visits. They carry an entire stock of the items they carry and never have empty shelves. Finding what she is looking for is always easy. The checkout lines can get busy, but they do move and the cashiers have always been friendly and helpful on each visit. The Kohl's Cash rewards program is a nice feature and keeps Kohl's as an option when looking at running to Kohl's for an item or ordering from Amazon. I understand the expiration date on your Kohl's Cash but wish they stayed active slightly longer. Returns have always been an easy process when items do not fit properly. During the pandemic when dressing rooms were closed, we never had any issues with making a return. The dressing rooms are now back open and my wife and the few times I have used them have found them to be well maintained, private, and secure.

Eh. What can I say about this location... This is a fairly large store. The store is overall clean…read more I know the dressing rooms and clearance racks have the worst of it. I've experienced both good and bad service here. Nothing too wowing on either the good or bad side. I don't expect much since this is Gainesville. But, I have to express a really bad encounter here with one of the cashiers. So my first encounter with this cashier started with him almost bumping into me among the clothes rack without excusing himself. No biggie. I was annoyed that he didn't seem to acknowledge anything. We both could have been in each other's blind spot so that could be why he didn't say anything. Next... I needed to get a dress off a mannequin near the cashiers. The first gal cashier my friend asked to assist was busy so I was fine waiting. But it did annoy me that I saw people working the floor that seemed like they could assist me just walk off, but I guess she didn't inform them I needed help as she wanted to assist (?). Okay... This gal could have asked one of those folks to help since they were right there near her. My patience is at its turning point at this moment. To top it all off, the cashier that I had almost run into earlier was asked by my friend to assist in getting this dress down since I wasn't going to stand there and strip this mannequin. I would have done it, but it was more tricky than it looked. So this guy informs my friend that he could not leave the registers so assist. Wad?! This pissed me off so badly. You are not chained to those registers. I know because I was once a cashier myself working in retail. Plus, the first cashier gal finally made it to me after this dumb encounter with this guy cashier. Yeah. I'm avoiding this Kohl's from now on. I will happily drive to the Flowery Branch location if I need to.