First if all they were 2 hrs late & no contact telling me they were going to late…read moreThere was an overwhelming smell of weed fr both of them I asked him 4 about 45 minutes to remove the door to get the couch in Finally my neighbour came over & talked some sense into him Before he finally removed the door He said it's a smaller doorway it was standard He must of wasted over an he We askex him to put boxes & bags of clothes in the basement When i went down to the basement i couldnt do anything It looks like it was just put anywhere Friends came r coming over to sort things out How do they expect a 70 yr old woman to lift things to organize Very very disappointed the only appliance i had was a small freezer No bedroom furniture No appliances I feel they took advantage of a senior woman They charged me over $1300 I do believe i should b compensated

The movers were very professional, friendly, and helpful. We booked our move fairly last minute and…read moreLet's Get Moving was able to accommodate us. The instructions were clear and they were very communicative throughout the process. I would recommend their services.

I moved on April 30th. The company made a mistake in booking the time slot so they showed up…read moreearlier which i could handle fortunately. The crew was very friendly and efficient, then we realized (one of the members actually) that they broke an old dresser so we made a comment on their sheet of paper. I payed the expensive "insurance" beforehand that's not refundable and I'm still waiting for some $50 CAD IKea gift card they said they already sent me maybe two weeks ago to my email. I'm tired of having to email people back and forth

I have been dealing with them for almost 8 months trying to get paid for damages and over billing…read more the lady Ali Bailey who I was dealing with had deflected and lied and even when provided with her own emails just says it's my fault for not replying soon enough. the drivers showed up high billed 4 hours more I spoke and texted with the manager who she said would see about fixing prices I had to repair damage to the one house within 24 hours due to sale and they just kept telling me that the new owners needed to get back to them about cost. ali wouldn't listen to the fact the fixes got pair for and set up by me. then damages to our 100+ year old home are being said they won't pay or fix them I wouldn't ever use them again

Pick and Move "moved" us in March. I've waited to post this review as I've been fighting with Ed to…read moreget refunded both for the work that I paid him to do that wasn't completed and to replace all of our property that his company damaged. He has now stopped replying to my messages while still owing me money, so now I have no reason to not finally share my experience. Leading up to my move Ed was very eager for my business, telling me how excited he was I chose him and how impressed I would be with his service. I made arrangements for Pick and Move to pack our apartment one day, move everything the next and then come back and clean the apartment for our move out inspection on the third day. Problems started on the first day when they were supposed to be packing. I was told they would be there for 9 am, they were an hour late getting to my apartment. They were barely there for 3 hours when they ran out of boxes and left to get more. They were gone for an hour, came back around 2 pm and left for the day before 4 pm, not finished packing. They told us they would be back the next day around 8-9 am to finish the packing and start moving things. The second day, they arrived on time but were short staffed. They did not have enough people to finish packing so the movers took what they could and I was promised that the final packing and moving would be done on the day they were coming to clean the apartment. They were moving boxes until 8:30 pm and as they were unloading the truck I was already noticing that a number of our belongings were damaged. Ed assured me that everything would be taken care of, he would cover the damage and everything would be finished the next day when they come to clean my apartment. On the day my apartment was to be cleaned, my wife took the day off of work so she could be at the apartment. We were told the cleaner would be there for 8 am. They did not arrive for 8 am, my wife tried to get a hold of Ed and didn't get a reply for over an hour. He said he was trying to get in touch with his cleaning crew. It was another hour before he got back to us saying that he was still going to try to get everything done that day. Between about 11 am and 2 pm there was no communication from Ed. We had to bring in another mover and cleaner to make sure we were able to move out of the apartment for the date we had given the landlord. At that point I told Ed I expected a refund since we were now paying increased rates for a short notice move and cleaners to come in to finish the job that his company started and did not finish. Even then it still took him almost 2 more hours before he replied to me with more apologies and excuses. He tried to tell me that the amount I was asking for was wrong as it wasn't what he had quoted me. He had forgotten that I had all his texts and emails with the quotes on them. He also tried to tell me that they pointed out damaged items that very obviously were not damaged before his company touched them and had no proof of any damage or telling us anything was damaged. For the next 2 weeks as we were unpacking and finding more and more damaged items I was sending him pictures of the damage while he didn't reply. A month later we were still finding damaged items, expensive collectibles and gifts with sentimental value that can't be replaced that were thrown in garbage bags to be moved and were crushed. When his movers noticed the damage they did, they wrapped the items in packing tape, damaging them further. It was another month before Ed finally sent a partial refund. We moved at the beginning of March and it was now the beginning of May. I asked when we could expect the rest of our refund. Ed did not reply. Another week later I asked again, this time I told him I would be taking him to small claims court. That got his attention and a week later we got another partial refund. Another week went by with no communication from Ed so again I threatened him with a bad review. That got his attention and he sent another partial refund. He begged me not to leave a bad review and told me the reason why he was having so much trouble refunding me was because he had so many other customers that he also needed to send refunds to. He also offered to pay me additional money to not leave a bad review and continued to send me messages making excuses but not accepting any responsibility himself or refunding the rest of the money he owed me. This was at the end of May. By the end of June with no communication from Ed I sent him one final message to remind him of the amount he still owed me. It's been 3 weeks since I sent that message and there has been no replies from Ed so I have decided to finally post this review . In conclusion; Ed and his company Pick and Movers are at best incompetent and at worst scammers. The reason why they don't have more bad reviews is because he holds people's refunds hostage and even offers to pay them to not leave a bad review.

Showed up 3 hours after our agreed time and damaged my belongings while moving. I was promised…read morereimbursement for this and a discount for the inconvenience, neither of which happened. Don't even waste your time

Attentive. Thorough. Super friendly. Staff make sure you get everything you need. Good quality…read morecartons with a wide selection. Best place for one's moving needs.