I've been ordering from these guys since 2012.
Their quality of food has been inconsistent since the management changed towards the end of 2015. For example, I ordered Medium Singapore Fried Rice this evening and they brought a soggy pack of rice, I called them to complain and the lady on the phone insisted there was nothing wrong with the food till I told them to refund my money. She then said they'll make another pack of rice. When this new pack arrived, it wasn't sticky however it was tasteless and not medium-spiced. I called them back to let them know I wasn't happy about this but they didnt even acknowledge their error, give me a refund or make a new pack of rice.
It's unfortunate that I'd have to write a review like this because when they're not rude and when they manage to get the food right, it's not that bad. But I have had too many arguments (about their food quality and service) with this same lady that keeps answering the phone to now understand that once they get your money, their customer service becomes non-existent.
If you would still like to order from this place, I suggest you carry a fork outside when collecting your delivery. You should ALWAYS pay by cash as well, so you can check and taste the food before you decide to pay or not. read more