Everyone was polite, courteous, and helpful, even dropped me off at home so I didn't have to get…read moresomeone to follow me to return the car Have use them several times since and always a great experience Maddy B St James NY & St James NC

Booked a reservation and got an email a day before saying my reservation was canceled as they were…read moreoverbooked. When I called to book another vehicle or have my booking moved to another location, they were unable to help and suggested I try online.

We rented a car for a four hour trip. Realized the night before we were leaving that the car had a…read morebald front tire. Called and after being on hold for 45 minutes, we were told to drive this unsafe car to Wilmington to exchange it. We were given the same model car but a cheaper model. Not nearly as nice, but no bald tires. I feel we should have been upgraded for our trouble. Thank God we weren't out on the highway and the tire blew. Will think twice about renting from you again. Poor customer service for not upgrading for our inconvenience.

I've always had a stellar experience at this location. The staff is friendly and welcoming, and the…read morecars are always high quality and very clean. I'll continue to use this Hertz as my go to when I need a rental.

Always top notch service! We frequently rent cars for various reasons and have rented from many…read moredifferent agencies, from airports to stand alone facilities. Enterprise on College Road is hands down the best! Every representative is professional, friendly and goes above and beyond to ensure a great experience for each and every client! The vehicles are clean, and well maintained, with a wide selection to choose from. I've rented here several times now and most recently Josh, Harrison, Emma, and Angelea (?) were beyond helpful and accommodating, assisting me in acquiring a specific vehicle and were flexible with my pick up timing, making my chaotic day so muck less hectic!! I dropped the car off yesterday and immediately booked through the app before I left the building!!

I've rented from the Enterprise location at **2309 S. College Road in Wilmington** several times,…read moreand I'm consistently disappointed by the condition of the vehicles when I pick them up. My most recent rental was especially frustrating. The windshield was so dirty that it should have been cleaned before the vehicle was handed over. Visibility is a basic safety issue, and customers shouldn't have to clean the windshield themselves before driving away. I've also noticed a recurring pattern. The glove compartment is often left hanging open, and the front passenger seat is pushed all the way forward with the seatback folded down, as though someone was in the middle of doing something and never finished before putting the car back into service. Whatever was so critical, it clearly didn't include cleaning the windshield or returning the interior to a normal, usable condition. Unfortunately, this isn't new. In November 2023, I rented an SUV from this same location that was so filthy on the outside that I was embarrassed to be seen driving it. I ended up paying to run it through a car wash simply because I didn't want to drive around town in that condition. That experience should have been an isolated incident, but based on my subsequent rentals, it appears to reflect an ongoing lack of attention to vehicle preparation. These aren't one-time issues--they've happened repeatedly over multiple rentals. I continue to use this location because it's convenient, but the lack of attention to basic preparation is disappointing. A rental car doesn't need to be perfect, but it should at least be clean, safe, and reset so the next customer doesn't feel like they're getting a vehicle that someone abandoned halfway through servicing. I hope management takes a closer look at its quality-control process. A few extra minutes spent properly preparing each vehicle would make a significant difference in the customer experience.

We called about renting a car and told the man we would be there by 5, which they closed at ... and…read morewe arrived at 4:58, and they had already locked the doors.

I'm not too impressed with these small airport National Car Rental locations which don't have the…read moreEmeral Isle. In this case, I got a somewhat decent vehicle, but service was barely OK when picking up the vehicle. Hate waiting in line for no reason... I wish they could find a better way so that I can just go to the lot and jump into a car. Bringing it back was horrible... I couldn't find the rental car lot. I just winged it and eventually ended up at the rental car return. I mentioned to the guy checking me in that the signage was horrible and he agreed. I get that there's construction going on, but if he even knows there's a problem, they should fix it! Put up some temporary signage to help out. The car was OK, but I really can't stand driving a Jeep Wrangler. I didn't know what I got until I got outside. If this were Emerald Isle, I could have picked what I wanted.

Cqll center can't answer simple questions. They are awful to work with. Tried calling and asked…read moreto connect to the actual office, they can not help. They also confused the dates, so frustrating!

Loyal customer here! My girlfriend and I rented a car from this fine establishment and the people…read moreat the front desk were not only personable and nice but completely understanding when our flight was delayed by a full day. I highly recommend renting from this company as they are new and building a relationship with its customers from the ground up. The refund came within a day and I would absolutely go with them again. I cannot stress enough that these people are really looking out for your best interest and want you to have the fullest experience when booking with them! 11out 10 would book again.

Just picked up a Sprinter van for a day trip to Wilmington and the experience was great. Would…read moredefinitely recommend Baker for a rental car

The vehicle I rented was amazing. My fiancé and I took it to Florida, and the ride was smooth. On…read moreour way back, we ran into traffic, so I decided to take the car to a car wash and return it to a different rental location. I apologize for that part. I received a call from a gentleman at the location; I didn't catch his name, but he was very helpful in waiving the $275 fee I would have owed for not returning the vehicle to the correct location. I would recommend this rental location to any new customers. The staff is welcoming and understanding. I will be back soon, as I have another trip planned.

Vehicles they sell are horrible. They sell them knowing they need major repairs. Do the bare…read moreminimum and dont care about the customers.

Bought a car from here about 2 months ago and now the car is having major problems. Live almost 4…read morehours away from the dealership but their only resolve to this issue is to bring the car back to their crappy shop. Mind you, the car was JUST serviced there last week!!! The service manager is rude. Even spoke to the GM of the dealership and he was rude as well. Crappy car, crappy staff, crappy dealership. Deserves ZERO stars