Terrible customer service! Russell was my contact and we played phone tag. Claims he never received…read moremy email. Sure. Whatever. I asked for a rental history for a condo and I was provided a projection. Big difference. VRC charges 35% commissions which I think is exorbitant. We rented from them five years ago and the condo had several issues; burned out light bulbs, dead insects on window sills, beds were dusty, and the worst part was we had no water! Yes, you read that correctly. No water for almost three of our four day stay. Advice to management at VRC, step up your game! I could run that location better.

I just bought a house and signed up with VRC. We had to block out a lot of dates due to fire…read moremitigations so we didn't get dropped from our insurance. When we got our first payments for VRC and was shocked to see that we only got paid 90$ per night through VRC. This is a brand new renovation A-frame that sleeps 6 people, so we were shocked to see that is what we are getting paid. I reached out to Heather Dawson, who is in charge of this area and she said that due to our calendar being blocked out, which was lower in their rankings which is why the rates were so low. This doesn't have this in the contract anywhere and was completely unaware that VRC functions this way. So I reached out to Heather to see if we are allowed to possibly list it ourselves because we weren't expecting them to list it so low, plus then taking 35%. This was Heathers reply: I felt that the response was rude and very unprofessional. I was shocked that she replied "I don't think you want to honor your word" instead of just simply stating that it would be a breach of contract.. it could have been pretty simple. I then asked her for someone else's phone number in the company that I can speak to and her response was "I am the owner." The next day all of my existing reservations were no longer visible on the owner portal, and all of my reservations seemed to be canceled, just like that. With no one reaching out to me in the company about the matter, and didn't even have the opportunity to communicate to anyone else in the company about the matter, even after they said they would reach out. Beware of this company, I would look elsewhere for another management company.

Hazel Hackett is a real estate miracle worker! Against all odds, even in the midst of a family…read moreemergency that took her out of the country, she still found our family the property of our dreams. Knowing that we were working with a limited budget, and knowing that our lofty goal of finding a peaceful getaway property with water rights and a turnkey home to move into was a tall order, somehow Hazel still made it happen. She persevered, she was dedicated, her heart was in it and her staff did a good job assisting while Hazel was out of the country. She is a gem personally, she's a go getter professionally, and she has powerful connections and resources in the Durango community. She is a pleasure to work with and I highly recommend her services. Lauren Evans

Hazel is wonderful to work! I am a real estate photographer and she is really kind and…read moreprofessional. I can tell she cares deeply for her clients, whether sellers or buyers, and I look forward to continuing to work with her in the future. I would highly recommend her to anyone looking to buy or sell a home!

Rachel has been amazing to work with. She is always well-organized, prompt, and professional. She…read morealways kept me posted on the latest listings, she was quick to respond to my emails, and she was able to set up viewings within a day or two. She was the perfect guide to this process and was incredibly helpful. I am extremely grateful for all of Rachel's support. Rachel is a hard working, passionate agent, who is determined to find her clients their dream homes!

Rachel was great help finding our new home. We were struggling a bit with location but Rachel…read moresteered us to the right place for my family. She was professional and communicated quickly with all my questions. She really paid attention to our real needs and wants. She will find the right spot for you too!

My husband and I came here for our first vacation in four years, and from the moment we arrived, I…read moretruly felt so taken care of. The entire staff was amazing, but a couple of people went especially above and beyond. Rebecca heard we were celebrating and surprised us with a room upgrade, plus the sweetest touch of complimentary chocolates--it made me feel so special. And then there was Christina Martinez, who was just incredible. She helped arrange a late checkout and gave us such helpful recommendations for the area, making everything feel easy and stress-free. Honestly, I can't say enough good things about this place or the people here. If you get the chance to interact with Rebecca or Christina, just know you're in wonderful hands.

My friend's group of 10 people decided to travel to Pagosa for a reunion on the slopes and in the…read moresprings. Although we didn't stay at the hotel, we went to The Springs Resort everyday we were in town. An afternoon soak was just what our muscles needed after spending the day on the slopes. We relaxed, shared stories and laughs while sipping tasty wellness drinks ("shroom shrubs") and cocktails in the healing hot springs. The outstanding service really elevated our experience. Our server, Matthew was exceedingly friendly and attentive. He went above and beyond to make sure we had everything we needed--including food and drink, took a few group photos, and even let gave us tips as to what springs were best for watching the sunset. Our server Micaela was also excellent, joking with us and making us feel spoiled! I would recommend visiting The Springs in Pagosa to anyone! It was a wonderful way to unwind & catch up, in the relaxing springs while surrounded by beautiful nature! #goodvibes #warmestregards #thesprings