Closed on home March 10, 2025. Have been working through warranty portal and email to attempt to…read moreresolve a problem with the countertops to no avail. There is something wrong with the "quartz" finish, it it is actually quartz, causing it to stain when anything is set down on it, even if immediately wiped off. In addition there are horrible buffs/swirls and blemishes on the countertops that are not normal for quartz. Hakes' attempt at resolution was to have countertop company come out and clean the counters, which did nothing as the problem is in the finish. They then suggested sealing it which I have a problem with as 1. quartz does not need to be sealed 2. even if it were sealed, all the blemishes/swirls/stains would then also be sealed in 3. sealing would have to be done on an ongoing basis as the island is the biggest problem and we cook and use that daily. We have had warranty team out and then some additional construction team to no avail. Last meeting was an utter waste of time as the Hakes rep wouldn't even look at the problems, even after being pointed out by other Hakes employees. As we have had to have all the cabinet doors and drawers replaced (still waiting on those) because the finish/clearcoat was not done correctly, there is obvious history of poor craftmanship and materials used in build process. We have asked Hakes to either refund $5390 we paid for "upgraded quartz" in order for us to have countertops replaced or to have Hakes replace them.

Awful quality homes due to lacking attention or concern for detail. The superintendent we had was…read moreNeal Smith. We pointed out several issues with the home during the final walkthrough and demanded repairs. He dismissed a lot of unacceptable things including but not limited to paint splashed all over, concrete splashed all over, incomplete grout and tiling, grout splashed into the actual shower drain clogging it, a garage door seal too short in length, a garage floor with dysfunctional concrete, lacking crickets and seals along the roof that could have led to leaks, a crooked window placed so poorly it wouldn't open or close, the wrong color of stucco painted around the window when replaced etc the list goes on. Upon Neal's attempt to repair these things (he took it upon himself for a few projects), we found the end result actually worse. He didn't wish to hire anyone capable of doing the job correctly. Hakes has a severe problem with identifying what is wrong with their homes due to the work not being done correctly the first time, and thus larger problems on attempted repair. While the tile was repaired and many things were (because we are knowledgeable home owners), these are things that should have been done right the first time. Our shower tile was pooling water due to uneven tiles placed and they all had to be repaired. Hakes was taking shortcuts on the repair and the workmen who came to do so were honest with us and informed us they were doing it how Hakes wanted them to, not how the correct work is supposed to be done. Having to babysit Hakes and their "workers" on these repairs to ensure they are done correctly and not with crooked intent to save themselves money was really exhausting and required a lot of time off of work. It was nothing but inconvenient to have to have SO much redone when we had already moved in because the repairs took so long and the work wasn't done right originally!!! Unethical people. There are ethical issues with these people. Never buy a house from Hakes Brothers. Contact me and I will provide you with further details and information if you have any questions.

So, let's take a deep dive into this home buyer experience. And create ratings based on certain…read moreaspects of the company. I'd give 5 stars to the willingness to accept that mistake were made in this process as well as the willingness to do whatever it took (within reason) to get things fixed and/or completed. Mark the manager of the warranty department did his diligence to insure that things were finally completed in our home. Broken promises from the sales team. We were promised several things to sweeten the deal of our home and to persuade us to chose this home. Those promises were not honored and/or acknowledged. This started our relationship off on shaky grounds. Turnover of the employees. We went through several different folks that were assigned to our home to get things right. The total process of getting our punch list completed took nearly 8 months. We went though I believe 6 people assisting us before completion. The continuation of turnover and lack of trade availability created a very long period of time in which we were waiting for things to get completed. Overall quality and value of the home. This is a beautiful home. The finishing, material choice, design, and layout of this home are wonderful. Overall, I give Hakes Brothers a 4 star review. While the experience at self did not live up to our standards, at the end of the day we finally have a home that we are happy to call our own due to the willingness of Mark and his team to get our punch list items completed. The view We have from our lot is amazing as well. The home itself is great and in the end, that's all we could have hoped for in the long run. I think a lot of the issues that arised in this neighborhood have been noted and I hope that this is a very large learning opportunity for Hakes to improve upon the buying/selling experience.

Terrible experience this go around. Quint and Tim were great in the beginning but then nowhere to…read morebe found. Kept pushing the date out because their builders mysteriously lost their workers when ICE was around. I then had my agent terminate the contract which we signed but they have not signed it and return it to us. My agent was told "my Director of sales has approved it but now we're just waiting on the new division president. What they're doing is waiting to do the termination next week just for sales numbers." All this to manipulate information to make it appear more favorable. Polishing a turd.

Knowing that I really didn't need a real estate agent for a new build, I went ahead and hired…read moreMesilla Valley Property due to the fact that the broker had shown me a home via her phone because I lived in California at the time. I had to rent a property for one year in El Paso, TX, therefore I had to wait until I was ready to purchase a home. I called Mesilla Valley when I was ready to buy a home. I already knew I was going to buy a home with Desert View Homes; therefore, I gave all the information to the broker. I only had a short amount of time to purchase a home, or I would have had to rent for another year. I did find a home with the builder, and I was told that it would be ready in the amount of time that I needed. The broker was supposed to be my eyes and ears in Las Cruces. As it was getting closer to the date that I needed to move, I asked the real estate broker if she could take a drive to the new house and let to let me know what the progress of the new build was. She just told me that it was coming along, unfortunately, that was not the case. Shortly after I spoke with her, the sales agent for the builder called me and informed me that the home was not going to be ready in time for me to move in, but he had another home that is definitely ready for me to move in. I ended up purchasing the other home. The broker only came to the house a few times and showed up at the closing. She really didn't have to do very much and received a nice commission. I didn't even receive a "Thank you" for my business. I have a friend that will be looking to purchase a home here in Las Cruces, and I will not recommend Mesilla Valley.

The gentleman we spoke to was very kind and upfront with everything they offer. He mentioned…read moreseveral plans of homes we actually know the owners of and were immediately impressed. We meet with him this week and look forward to giving them our business for our future custom made home.

Steve Green helped us design our custom home for a very reasonable price. It was a pleasure to work…read morewith him, and we are very happy with his results. He also helped us work with our local HOA.

Amazing home builder -- we custom built our home in the Tuscany ridge area a few years ago, and has…read moreheld up perfectly since then. The home warranty service afterwards is also very easy to access.

They did Extremely poor paint job/finish for a company that claims to be quality builder. First…read morehad different shades of paint on walls, and ceiling. They said, agreed thats its a problem, and going to fix it. Then they came over, and tried to fix it, and they couldnt, and then they left unfinished job, and said they wont do it any more.

Building with the two Sanderson brothers was a nightmare. They are dishonest and both BIG HOT…read moreHEADS. The contract you sign with them gives them 100% protection and you ZERO. When I signed up with them I was told by Clear View Realty that they are known for standing by their homes and will fix anything that might go wrong. I found this out to be completely false. They patched up cracks inside and out right before the warranty went out and within two weeks they were all back. Now they ignore any and all emails. I had to hire an attorney early on in the building process to help me. I would NOT recommend them to anyone.

Agreed with previous posts. I purchased a Sanderson home during COVID. They are very…read moreunprofessional, rude and dishonest. they are full of excuses with zero accountability. Take your business elsewhere you will save money, headaches and abuse! I have pending issues with my home they set appointments and do not show up. They began building a house next doo. They damaged my house in the process and have yet to fix it.

When ever you see a Tropican homes, run for your life because you will be throwing your money away…read morewhen you buy it. They build low quality houses, they use cheap labor and at the end they will never respond when you contact the warranty division to restore or repair anything that is not functioning correctly.

To anyone thinking of buying a home from these people let me save you the headache and look…read moreelsewhere nothing but stress dealing with these people what was supposed to be a brand new home has been nothing but problems when I had my warranty it was impossible to hear back from them (Martin) the list of problems is to long to post and to stressful for me to even write down but what takes the cake is a cluster of shingles that flew off my roof because the contractors these people hire are so incompetent and lazy to do their jobs and now that my warranty expired of course Martin can reach out asap to let me know they expect me to pay out of pocket for something that I shouldn't have to because it's a brand new roof it's just ridiculous and so stressful everything we've had to deal with so don't even think about it

At the time of this writing, it's been one year and three months since my home was purchased…read moredirectly from Hakes Brothers. The home came with bent cabinet doors and a dented dishwasher door that has yet to be remedied despite four supervisors being notified and warranty requests being submitted. HB knew of these issues the day the house closed and we were provided papers saying the problems would be fixed. I researched this company before we purchased a home from them and saw negative reviews on multiple sites. I listened to friends that struggled with them. We decided to take a chance with the company and now I wish we had gone with someone else. It has been 15 months of annoyance. Save yourself the headache and find another builder. Once you sign on the dotted line, it's difficult to get them to fix anything. I have no doubt all the negative reviews you read out there are true. Currently, on the Better Business Bureau website, their profile is being updated so you can't see any of those ratings. I remember going there during initial research and not seeing too many good things. A company can have good standing with the BBB as long as the reviews have been responded to. Regardless of the outcome.