Our experience at Red Barn RV Park in Tea, South Dakota, may not have gone as planned, but it showed us exactly what kind of people Diana, Josh, and the Red Barn team are.
We had made arrangements with Diana for a 30-day stay. Because of site availability, we understood that we would spend our first night in one site and then move to another site for the remainder of our stay. We were completely fine with that arrangement and appreciated Diana's efforts to accommodate us.
Shortly after arriving and getting set up, we discovered we had no power in our RV. Josh, the co-manager and a certified RV technician, immediately came over to help us troubleshoot the problem. As soon as he arrived, he noticed the smell of burnt electrical wiring. We shut everything down and allowed it to cool before attempting to reconnect power. Unfortunately, our multiplex inverter began smoking, and we immediately disconnected all power again.
Josh spent considerable time helping us diagnose the issue and determined that our multiplex inverter had failed. He generously shared his expertise and assistance without charging us a dime. His knowledge, professionalism, and concern for our safety were greatly appreciated.
After speaking with NuCamp about our situation, we initially thought we would simply order a replacement inverter and have Josh install it. However, after further discussions with NuCamp, it was decided that the best course of action was to return to Sugarcreek, Ohio, so their technicians could investigate the cause of the failure.
Although we were disappointed that our planned 30-day stay was cut short, Diana was incredibly understanding and compassionate. She spoke with the owners on our behalf and arranged a refund for the unused portion of our reservation, charging us only for the two nights we stayed.
We are truly grateful for the kindness, professionalism, and extra effort Diana and Josh showed during what became a very stressful situation. They made our safety and comfort their priority from the moment the problem arose.
We highly recommend Red Barn RV Park to anyone looking for a safe, welcoming, and well-managed RV park while exploring the Sioux Falls and Tea, South Dakota area. The facilities are great, but it's the people who make this place special.
Thank you, Diana and Josh, for your outstanding customer service and genuine care. read more