Great service and good directions. The person helping us was very helpful. The e-bikes had decent…read morepower and range.

E-Bike Alley is the best!…read more It is always a pleasure, seeing Amy and her husband, whether they are in the store or leading group rides. We came to this location on this day because there was a scheduled group ride through the beautiful Williamsburg. Afterwards of course we made a purchase at the store. My husband and I finally decided to purchase our own SENA Bluetooth helmets. We were able to test them out for the ride and then came back to purchase them. I cannot wait for the next ride is always a good time with this group.

Had my bike tuned up and lubrication done (something's I have always done myself)…read more I will be bring it back in the future!! Wonderful experience!! Dr Gil Frey

Great bike shop- friendly staff, solid service and excellent range of bikes and accessories…read more Recently had a wheel repaired here and it was a pleasant experience.

Amazing service! Good quality and beautful bike. I love my bike! Thank you for the kind workers and…read moreall the help.

This store is a treasure! They had my dream bike in stock and allowed me to test ride it before…read moretaking it home. The entire staff was friendly and helpful. Even with allll the accessories I had to have, I believe the pricing was very fair and the service was outstanding. I believe this is a rare place in Richmond that makes customers feel like they're a member of a community rather than just another retail number.

Bought a new Yeti SB-115 from them, Andrew and Jason were great. I have done business in 2 of the 3…read morestores in Richmond area and staff is friendly and helpful. Definitely stop by and check out the bikes/parts. I am a Yeti and Specialized rider soooo, well it is my place.

We got the bicycle tune up for the season. The bicycle was smooth and seems great. We had to…read morereplace the chain. The tire and brake pad had no issue as per the recommendation. The working hours for the location is not straight, it was complicated. The lady on the phone seemed unprofessional when I called in to check hours to pickup the bicycle. The person in the store was super helpful and respectful.

An amazing experience and tremendous people! They repaired and tuned my wife's bike to better than…read morenew performance. Fair pricing and received back within promised timeline. Look no further than this bike shop!

I've been a patron of bicycle shops forever. So when I say that our experiences at Freewheel have…read morethe best, I've got a lot to compare it to. Freewheel's owner is personable, knowledgeable, fair, skilled and a pleasure to do business with. He tuned up my bike perfectly and helped my husband choose a step through bike when a knee replacement forced him to adapt. He was wary of the whole Idea of a step through bike. However, rather than just sell us the most expensive bike, the owner educated him on step-throughs, reviewing all the pros and cons of various options. He ended up being really happy with his choice. You're not going to do better than to bring your business to Freewheel!

I started going to this place 2 years ago, it was recommended by a friend who highly recommended…read morethis business for rebuild, new build, tune-ups, purchases both new and old, accessories and great deals. I take all of my family bicycles to this business. Great workmanship and prices and of course, great conversation. The one thing that sets this place apart is when you take a walk outside to see their collection of bicycles it is hard to imagine they take an old bike and turn it into something spectacular until you see the finished results. Craftsmanship and a love for their craft set this place apart.

Look no further for all your bike repair/modification needs! I never leave this gem of an…read moreestablishment with anything less than satisfaction and a smile. From getting a basket added to a bike to a full tune-up leaving a beat-up garage sale find looking brand new, Andrew and his staff really know what they're doing. And if you have the pleasure of meeting Andrew yourself, he is just incredible! So kind and patient, even gave me a whole tutorial outside on how to change gears appropriately, and how to disassemble and reassemble my bike for traveling and storage purposes.

My son was moving to Richmond to work and needed a bike for commuting…read more Living in another state can be a challenge buying remotely. I spoke to (I think) William on the phone. We discussed my son's needs and he recommended a great bike for him. The process was smooth and the service was terrific. Thank you for a great bike buying experience!

Very poor customer service. Visited shop 2 weeks ago and…read moreinquired about special ordering a bike. Owner has not followed through on anything.

Visited this shop once again while on vacation. Every visit to this shop has been an A 1…read moreexperience. Needed new cleats and pedals after a near disaster on the bike trail when I could not get my foot out of the pedal. Connor was absolutely amazing. Knowledgeable, patient, and willing to go the extra mile till I was comfortable with the set up he provided. Just did a test run and the new equipment works perfectly. Thanks, Connor, for getting this senior citizen comfortable on her bike again.

When you are in need of service, this is the place to go. The knowledgeable staff is more than…read morewilling to help. Yesterday's 33 miler left me with a popped spoke. I have to lead a ride in the morning with WAB. No one but Trek could get me back on the Trail as quickly as they did. Thank you again for the prompt attention and repair.

This was once more the exact things I love. I was traveling 13 hours away from my home town and…read morefound this place. I found it because as I searched on my phone this was the closest place to where I was working at that day. I pulled in the parking lot and felt like this would be fine but likely just mediocre since it's an old building. Yet what did actually take place is that the second I walked out of my vehicle I could already feel the vibe here. It was instantly calm and relaxing here. I was not sure what to order but my favorite thing that does happen is when I ask the servers at a restaurant what would be best to order especially when I haven't been to a certain place yet. I got great easy recommendations and grabbed those. The food was simply good and the whole feel in here was very nice to come to. I did have to tell my server that it was not good nor was she good either. So I took a quick video of it. https://youtube.com/shorts/cTRzPYCfloA?is=B9OPBoDb9rHKhaX9

First time here and enjoyed a cold brew coffee! I got it with caramel but there are multiple…read moreflavors of syrup and even sugar free options! The barista was kind enough to add whipped cream to mine. The place has seating inside but lots more outside, as well as a stage area and even a mulch area for people to bring chairs if you wanted! Would go back to try more drinks and even some of the food!

I have been in the shop twice. Each time was a pleasure…read more I'm not a "cyclist," but I do ride bikes on occasion. The two times I've been were to air up a regular bike and an exercise ball. No one is ever pretentious or anything. The staff are professional and they take care of my needs knowing I'm not spending money on a nice bicycle. If I take up cycling this is my store.

I highly recommend Village Bike for their services. My…read moreinitially impression of the bike shop was how well maintain and organized it looked. I was greeted immediately at the door and I wish I could remember their names, but everyone I interacted with was polite and professional. I didn't know how bad my bike was until I started training again. They did the $85 tuneup, and now all the gears shift so smooth. There was a slight wobble in the rear wheel, which I got use to, but they trued the wheel and now it's studier and straight. I'm very happy with the service and I'll be bringing my older Trex 820 and have it tuned before the spring riding season.