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    Reborn Wellness Spa

    5.0 (2 reviews)

    Services - Reborn Wellness Spa

    Waxing

    Eyebrow services

    Reborn Wellness Spa Photos

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    7 years ago

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    The Willow an Organic Concepts Salon

    The Willow an Organic Concepts Salon

    3.3
    (7 reviews)
    3.0 mi

    PRESSURE-BASED CONSENT…read more I HIGHLY do not recommend this salon. Would give 0 if I could. I chose this salon because I'm pregnant and wanted the low toxins even though my OB said it's fine for me to be around the dye in the second trimester. I came in after my hair was a deep red color from a salon doing it. I asked for them to do a color correction and really just move me more away from red and closer to my natural (I showed her pics and told her my natural has a bit of red already. I just didn't want the vibrant red). Still swore to me up and down she could get me there. Kailey started with a conditioning treatment, washing my hair and other things and as I was under the heat lamps, tells me to sign the paperwork and gives me the price. $360. What was I going to do at this point under the heat lamps? Refuse to sign their no refund and say no to the cost and leave with product in my hair? This is called pressure-based consent. She started on my hair- what was a decent red (just wanted a bit of my natural hair back in it) And it turned orange and blotchy. I understand that, that vibrant red is a process. My hormones may be affecting the color. I can't keep going to different people who don't know my hair. I signed a no refund agreement. So there are things I know I did not do correctly. But my first biggest mistake was not running. She did a choppy job. I would have stayed with the red-which like I said was fine, just not what I wanted then be orange and choppy. If she was honest up front and said, hey I am going to try but it may look like xyz, then I would have been okay with it. But promising me she can get me to my natural, was not the move. Now I will give it to Kailey-she was kind and explained what she did wrong and then the manager called me. I said, "I will just call my bank" she said, "You signed the waiver and you don't want to do that because we will pull your no refund agreement and have to fight it and we've done that before with another client" I told her Kailey said "if you're not wanting a refund and prefer a refund I'll reach out to my manager/owner." When I told her that she said, "I read your messages and you said refund first." Which I did, but why respond that way and why start on my hair and THEN tell me to sign it all? Again, pressure based consent/ soft cohesion. She told me to stop going to different people to do my hair- which I agree with and should have NEVER went to them regardless of "nontoxic chemicals". I went back to my salon I went to most of my 20's. She said this isn't even cut straight and she was in shock at how blotchy, orange, and bad it looked. She got me to my natural in one sitting for $95 and then I will have a touch up in a few weeks. Although the willow was overly nice, I feel like pricing+consent timing is something they need to work on and communication after the fact. Not put you in a position you feel like you have to pay for something you won't even actually get. They refuse to do a refund but offered to "fix it". I refuse to go in there and let them pretend to know what they are doing. Below are pics. Where I started, what I paid $360 for at the Willow and then what was accomplished for $95. Not to mention an even cut!

    Until I was 35 years old my hair was STRAIGHT. I could go to bed with wet hair and wake up with…read morestraight hair. Not sure what happened at 35 but my crown of hair got really wavy, annoyingly wavy. I'd have to round brush blow dry it so it was be straight. Now all my hair is wavy and I've always disliked it. So I've had 3 Brazilian blow outs. Last one was 6 months ago. I've decided to just learn how to make my natural wave look better. Someone recommended Abigail Poole with The Willow an Organic Concepts Salon. I had an appt with her today! She tested a strand of my hair and said I was lacking protein so I need a strengthening shampoo and conditioner. Haven't picked one yet, they have some options at the salon. She also said we should be shampooing our hair twice to make sure scalp is clean, this will help going longer without oily hair. A clarifying shampoo is important! They have some with charcoal that you can use daily that don't strip your hair of natural oils. She went step by step in the process of what type of products to use after washing my hair and told me not to squeeze out all the water from my hair. She should me when mop scrunch and when to rake product and how to section it. Also the best way to use a diffuser. My hair has NEVER looked like it does today lol. I can also train my hair to spiral! It's more curly at the root than the ends most likely from the brazillian blow outs. The pics are from when it was still a little damp. You don't dry it all the way and add oil so it won't get frizzy. Learned so much!!! These are organic products that smell amazing. Also got a small bottle of pureology leave in conditioner. They were out of the full size.

    Photos
    The Willow an Organic Concepts Salon
    The Willow an Organic Concepts Salon
    Look how curly my hair is!

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    Look how curly my hair is!

    Reborn Wellness Spa - waxing - Updated July 2026

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