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Reasonable Rides

1.0 (1 review)
Open • 10:00 am - 6:00 pm

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4 years ago

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Auto Fleet - power steering issue

Auto Fleet

(5 reviews)

I purchased a Nissan Pathfinder from this dealership less than two weeks ago and paid an additional…read more$500 for a 90-day powertrain warranty. At first, I felt like I got a fair deal upfront. However, since buying the vehicle, several issues have surfaced. First, the roof trim came loose, which I had to glue back myself. Then, I discovered that the rear door handle was broken--a detail I missed during my inspection, so I had to fix that as well. And this morning, I realized the power steering fluid is definitely bad, which may require me to spend $2,000 to $3,000 to replace the pump entirely. It's evident to me that this vehicle was not properly inspected by a certified professional before it was listed for sale. The "computer readout" they provided, showing old diagnostic codes, was apparently from the previous owner, as they didn't even bother to run it themselves. I take full responsibility for trusting these people--Alvin, in particular, was great to work with--but unfortunately, this dealership refuses to stand behind their products. They are doing everything possible to avoid covering repairs that, in my opinion, should have been addressed before the car was listed for sale. Who sells a car with bad fluids, broken trim, and a faulty rear door handle--something that could have potentially trapped my kids? To make matters worse, although I paid for the warranty in full to cover issues like this, they are politely refusing to cover any of the repairs because they "aren't engine or powertrain related." While Alvin tried his best, he has no authority to make decisions for customers, which is frustrating. I wouldn't recommend this place to anyone. I wouldn't call my car a lemon since it does run, but the lack of accountability and customer support is unacceptable. The only reason I'm giving this dealership one star instead of zero is because of Alvin's efforts. So, thanks, but no thanks--save yourself the trouble and go somewhere else!

Beware. Here's my story - I found a car online, I'm quite a distance away - upstate New York, in…read morefact. But these cars are hard to find and this one was what I'd been looking for. The salesman, Alvin, was great and I felt he was trustworthy. He agreed to take the car to a nearby auto mechanic to double check it, at my expense. That checkup found serious issues, and the salesman got the dealership to agree to fix them. Why? I had a great, newer car to trade in. But today, when they finally got the parts and had it fixed, Alvin came in to work to find that instead of taking it for its final check at the auto shop, it had been sold to someone else yesterday. Yes, I was disappointed and I am not pleased. But since they used my report to make fixes to the car and sold it to someone else, it seemed the least they could do was pay for that inspection. The owner, Roger Tinsley, just told me he "wasn't doing that" and I "should have bought the car quicker." Since Auto Fleet's inspection didn't find any of the issues found, and they were the ones who said there was a delay in getting the repair parts, I find that an interesting argument. So - I'm out $250 and I don't have the car I thought I was getting this week. Don't make my mistake. Go find a place that isn't run like this one.

Reasonable Rides - usedcardealers - Updated May 2026

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