Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

Just moved here - looking for a repair shop that did oil changes- I was very impressed with the…read moreservice, and how customers of all kinda were treated. I'll be back!!

Brought my car there for transmission and it never ran again. they messed it up drove for about…read morethree miles and it started knocking and parker and josh wanted me to pay for the tow and to fix my car after they messed it up and the seats were all transmission fluid and they laughed about it they were supposed to put in new door handles that I bought and put two front ones in took off the locks and Insulation from the foor and told me I didn't need it and when I asked about the locks they said oh they probably didn't work anyway

I have been a customer of this shop since 2018 and, until recently, had no disputes or unresolved…read moreissues with their work. Background: 2016 Ram 2500, 6.7L Cummins diesel. Daily driver only -- no towing, no off-road use. Transmission Build: M3960 / MF S1 BM 3960, installed November 2021. November 2024 -- Transmission failure at 62,500 miles on that build. Repair cost: $12,000+. Upon pickup, the front bumper was found to be improperly secured and required a return visit to correct. December 2024 -- Vehicle returned after a transmission "Refresh" ($8,088). Within 2 miles of leaving the shop, the transmission was not shifting correctly. The truck was returned immediately. January 2025 -- Vehicle returned to me in drivable condition. This is the in-service date for the refreshed transmission. January 2026 -- Exactly 12 months from the in-service date, the transmission again stopped shifting properly under identical usage conditions. The shop declined to repair the unit under any warranty or goodwill provision. For context, two prior issues were resolved without escalation: -- A passenger side mirror was damaged during a replacement service. The parts supplier where I purchased the mirrors honored their warranty and I completed the reinstallation myself. -- A TPMS sensor was improperly installed with a new set of 4 tires purchase. Discount Tire diagnosed and corrected the issue at my expense. I did not raise either of those issues with the shop at the time. Given my history as a customer since 2018 and the total financial investment involved, you would think this place would be responsive. Avoid this place, integrity does exist here.

First visit- Took my Jag in for brakes and rotors. I was so impressed with their service overall…read more As a woman, I can say that taking your vehicle in to an auto repair shop by yourself in general is like walking into another world. It's intimidating and immediately your stress levels go crazy. This is not my area of expertise but CDT Automotive changes all of that with how they treat you and communicate with you. They truly are the masters at giving great customer service. Details: They have a modern and super clean shop with a waiting area that is comfortable and CLEAN with a TV and good magazines. I was given a tour of the garage area and it's immaculate. All of the staff are super friendly and knowledgeable. I had my brakes and rotors replaced and while I waited in the lobby was given all of the details, delivering on expectations from the start. I knew about how long it would take, next steps along the way, cost breakdown and AJ, the service manager, made me feel catered to. He even had lunch brought in while I waited. Above and beyond expectations on customer service. They wash your vehicle and place a snack and bottle of water with a coupon in your vehicle upon leaving. Amazing! Second visit: Had them complete my vehicle's routine maintenance and again, Bobby, AJ and staff were all there to greet me and again, exceeded my expectations. Due to the work I needed done I was going to be there for an extended amount of time. AJ hooked me up with a driver to drop me off and pick me up for lunch. Both of the guys driving me to and from were friendly and they both talked about how much they love working there. The entire vibe of the place is that the people there love the work they do and working there and it delivers in how they treat their customers. Compared to taking my vehicle to the dealership, cost is much better and overall customer service just beats anyone out there. They do great work, they meet and exceed expectations and ladies you can actually RELAX knowing you are in good hands, won't get talked down to, your questions will get answered honestly and with CARE. They work on both foreign and domestic vehicles. They have won me over and I wont take my vehicle anywhere else if I can help it.

I came in on a Monday morning without an appointment and they were able to do a full assessment and…read morecomplete repairs in the same day. They quickly and clearly communicated findings and recommendations. Outstanding customer service and work at a fair price. I highly recommend them!

As usual Brian's Ato Repair provided exceptional repairs at a very reasonable price. My buddy…read moreneeded repairs done quickly. Brian's fit them into the schedule and repair the transmission without breaking my friend's bank account. The best part is, Brian's stands behind his work. The integrity and exceptional customer service is why I constantly refer folks to Brian's Auto Repair. Sure, there are many shops around but Brian's is amazing. Besides, Brian's is routinely supporting the local Cleveland Community.

A local staple in the community with caring and qualified staff. I brought my car here to have the…read moreoil changed and inspection. They take great care of your vehicle, covering your seat as they move the car in and out of the shop. The staff is very knowledgeable and honest. That's the key. They aren't trying to sell or push something unneeded on you. They take the time to educate you on what's is needed. Above all, their prices are fair. Overall the experience is always a pleasant one. A side note, because they knowledgeable and honest, they are also busy. If you need something quick, show up early. I mean 7 am. They open at 7:30. You'll thank me. And park across the street in the public parking lot

Every thing I have ever had done there, from tire, maintenance and mechanical issues. Honest,…read morereasonable, knowledgeable and friendly! Family owned and operated.

I highly recommend this shop. They are honest- friendly and fair. They will gladly answer any…read morequestions you have regarding your vehicle. I will be having all of my vehicles serviced by them from now on.

Very reputable, great service, decent prices. Been going to them for a long time, great group.read more

Good guys. They do good work and charge reasonable prices. We've had both of our vehicles worked on…read moreat Russ Auto--and wholeheartedly recommend them anyone.

I've been using Carwell Automative for a few years now for everything from brakes to suspension and…read moremore for my automotive needs that are no longer covered by warranty. I've never been disappointed or shocked by prices for repairs considering what the dealer would charge. The work is outstanding! Don't hesitate to use Carwell's automotive if you want work done right at a fair price!

We brought our 16 year old Subaru Outback to Carwell Automotive in Clayton to have the front and…read morerear differential serviced. Since it has 92000 miles on it we also asked for the car to be checked for other routine maintenance that it might need. The service was excellent. Jeff was very helpful and answered my questions clearly. He told us what was needed now and what services would be needed in the future. The car runs great. We have been looking for a reliable and trustworthy mechanic. We believe that we have absolutely found that person! We highly recommend Carwell Automotive!