I had an extremely disappointing experience with Smadar in her role as the listing agent for my…read moreformer apartment. Her conduct throughout the leasing process--from move-in to move-out--was consistently unprofessional, misleading, and at times deeply concerning. Move-In Mishap: Despite claiming to have worked with the building for years, Smadar completely botched my move-in. Once I paid her the broker fee and signed the lease, she didn't provide any guidance about the move-in process--not even basic information like where to pick up the keys or how to access the building. I had to find out on my own that I needed to reserve the elevator in advance, which is standard protocol for the building. On top of that, she failed to inform me that weekend move-ins were not allowed, a basic building policy. As a result, I made a trip to NYC only to be turned away. Thankfully I lived just two hours away--but had I been relocating from farther, it would've been a costly and stressful mistake entirely caused by her negligence. Undisclosed Property Defects: Major issues like a permanently fogged window (due to internal condensation) and a dishwasher that frequently filled with foul-smelling water were never disclosed during the showing. I later learned Smadar was aware of both issues, which makes the omission all the more troubling. Ongoing Misrepresentation: During the final months of my lease, I personally witnessed Smadar showing the apartment to prospective tenants while continuing to hide these same problems. This wasn't a one-time oversight--it was a pattern of misrepresentation, violating basic ethical standards in real estate. Unsafe and Unaccompanied Showings: On two occasions, Smadar allowed strangers to enter my unit for viewings without accompanying them and one time, without notifying me. This created serious safety and privacy concerns and is illegal. Unprofessional Showings While on Vacation: While she was on vacation, Smadar arranged for someone--whom she never identified--to show the unit on her behalf without informing me of who would be coming or when. This person arrived over an hour late with no communication, creating confusion and unnecessary concern. The lack of transparency and coordination was unprofessional and unacceptable. Security Deposit Issues: After I moved out, I was charged a $140 "cleaning fee" with no justification, even though I had left the unit spotless. Only after pushing back legally was the full deposit returned. This reflects a broader pattern of trying to take advantage of tenants. Contradictory Lease Communications: I was told I could not renew my lease because repairs were scheduled and the new lease would begin May 15. However, I later discovered the unit was listed as available for April 15 on StreetEasy, with a $200 price increase, and a new tenant moved in just days after I left. This misleading communication raises serious questions about transparency and fairness. Inappropriate Requests for Personal Information: After I vacated and closed my utilities, Smadar asked for a copy of my final ConEd invoice (which I provided, redacted). She then insisted I share my account number, which is tied to private personal information, claiming the new tenant couldn't register the address (even though there wasn't supposed to be a tenant until May 15). Given her prior conduct, this request felt inappropriate and invasive. Reputation Among Building Staff: Don't just take my word for it--Smadar has a poor reputation even among the building staff. If you want independent confirmation, contact the management office at 2 World Wide Plaza at (212) 765-0846. Ask to speak with any of the long-time staff members. Everyone I spoke to had strong negative opinions about working with her. Overall, my experience with Smadar was defined by miscommunication, deception, and disregard for basic professional standards. I would strongly advise other renters to proceed with caution before working with her.

I was referred to Direct Properties by a close friend. They provided highly professional service,…read moremaking the experience seamless, easy and exciting. With their help, I was able to find everything I was looking for - a clean and fully furnished apartment in NYC. The pictures of the apartment were just as advertised. I was more than satisfied with my experience with Direct Properties!

Best realtors in North Jersey! The agents really know the market and give 360 service!read more

I listed and sold a home with Gateway Realtors in Hasbrouck Heights, and must say that it was the…read moreworst sales experience I have ever had. I have bought and sold several homes using a realtor, so I am very familiar with the process. I listed the home with Eddie Norman Narvaez, a new agent that moved here from Florida. He has to be the laziest agent in the industry. I was promised an open house, and never had one. I had repeatedly asked Eddie to schedule the open house, but he was reluctant. It is my belief that he did not want another agent to sell the house, and that he wanted to keep the entire transaction in his office. This had severely limited the amount of exposure we received for the property. Communications with Eddie has been very poor as well. He would not return email, phone calls or text messages. I would send him very specific questions, but would never receive a response. On the very rare occasion that he would respond, I would receive a canned response that I need to speak with my attorney, even though it was Eddie's job to follow up on the issues at hand. Due to the limited property showings that we did have, we only received one offer, which was from one of his clients. It was at this point that I contacted the agency's owner, Mary Ellen Courtney. I expressed my concerns to her in regards to Eddie's lack of response, not having an open house, and Eddie referring me to my attorney for questions he should have been handling. Mary Ellen stated that she would speak with Eddie, but nothing changed. Mary Ellen seemed to be inconvenienced with my concerns, even though she's the owner of the office. Once we accepted the offer, Eddie was non-existent. He dropped the ball on following up with the client regarding the mortgage, home inspection, town CO inspection, homeowners insurance, etc. Every time I had asked Eddie about the status of these items, he referred me to my attorney. He refused to make any contact with his client to move the sale along. He has the idea that once the listing is taken, that his job is over. He has no concept of how to handle a real estate transaction, and should not be working in this field. Eddie never mentioned to us that the buyer's mortgage fell through. The mortgage commitment date had passed by for two weeks, and Eddie never thought to mention this to me. I became very concerned at this point and requested that the house still be shown, as the buyer was having a problem obtaining a mortgage. My email and phone calls to both Eddie and Mary Ellen went unanswered. After at least a week, I finally spoke with Mary Ellen over the phone, and she so rudely told me that I was bothering her, and that she was spending time with her family! This is her business, but she does not want to speak with her customers? Eddie never informed the buyers that they needed to schedule a home inspection, or start the homeowners insurance process to get the necessary paperwork for the closing. He also did not set up the CO inspection, so I had to pay an extra $100 to get a last minute CO inspection from the town, since it was requested within three days of the closing. Again, I brought my concerns to Mary Ellen, but she did not want to get involved. She mentioned that when she hired Eddie, he seemed like a nice guy, and seemed like he knew what he was doing. But yet, she still did not want to get involved in the many problems that plagued this transaction. Bottom line, DO NOT trust the purchase or sale of your home with Eddie, Mary Ellen, or anyone else at Real Living Gateway Realtors in Hasbrouck Heights, NJ. They are by far the worst real estate company I have ever dealt with. If you are looking for a hassle free, professional transaction, you should definitely look elsewhere. Don't be fooled by their presentations and BS. All they want is their commission, and don't want to work for it at all. A real estate purchase or sale is one of the largest transactions a person will have in their lifetime. It requires professionals that know what they are doing, and work on your behalf to ensure that it goes smoothly, and that they have your best interests in mind at all times. Be very careful when a realtor avoids having an open house, and when offers are only coming in from realtors within that office alone. Some realtors will do whatever they can to keep your listing in their office, and avoid cooperating with other agencies. If you experience similar problems with Gateway Realtors, demand that they cancel the listing contract, and file a complaint with the Board of Realtors. What they have done in my transaction is unethical, and highly unprofessional. Avoid this agency and look elsewhere. You'll be glad you did!

Agents are not responsive on time!! I give them 0 Stars…read more More thoughts about people who are not interested about the customers for rent or sale? Sound like they only want easy money. They are NOT helpful at all!!

Lana Walsh Falcicchio defines professionalism in the real estate business world. She is capable,…read moreintelligent, professional, and an advocate for her clients . Her knowledge, communication, and negotiation skills are unmatched. Lana is friendly and approachable and guides you through every step of the way. I have worked with Lana when renting, buying, and selling. She ensured my best interests were always on the forefront of all decisions made throughout the processes. I highly recommend Lana for any of your real estate needs.

Several years ago I needed to find an apartment quickly. I contacted Mark Ritchken at the NY…read morePrivate Realty Group. I was blown away by how quickly he found apartments within my budget and in great locations. He was professional, courteous, thoughtful and listened to my needs (all important qualities in a broker). In addition to his professionalism, he is most entertaining. He has so many great stories to tell -- from moving to New York City from South Africa to helping granddaughters of former U.S. presidents purchase apartments to sharing his experiences about rubbing elbows with the rich and famous. Ultimately, I found an unlisted apartment in Queens (I hated moving out of Manhattan) and decided to get out my passport and change boroughs. Mark was incredibly understanding. He actually encouraged me to take the apartment because it was such a deal. Next time I am in the market for a new apartment there is only one agent who I will be turning to to be my agent: Mark Ritchken. He knows the coolest spaces, the coolest neighborhoods and he's a great guy.

I was referred to Mark Ritchken and NY Private Realty Group through a family friend and they did a…read moregreat job helping me find my first apartment in NY! Mark was great to work with and really went out of his way to find the perfect place I wanted. I am moving from California and had to work with them via email and phone when I couldn't be in town to see apartments. I completely trust Mark's judgement and he didn't waste my time with run down units. He has been working in Manhattan for a long time and has built many professional relationships. He was able to use those connections and find the perfect place! Mark helped take the stress out of finding a place to live in such a competitive market. I will be sending all my friends to see him when they need help and I will be back myself next time I need to move!

Dean Clark is amazing. He is an industry leader in real estate in America and Canada. He is…read moresomeone who trains other Realtors. I have learned so much from Dean. If you need to sell a home in Hoboken or North New Jersey, you need to call Dean. He is highly respected and has an amazing reputation in the Real Estate Industry all across America. He is one of the best Realtors I have ever met and I send all my referall homebuyers and home sellers to Dean Clark in Hoboken NJ. And to top it off he is funny and just a very nice guy.

As a fellow real estate agent, it's hard to trust other agents to work a listing, especially if…read moreit's your property when you're living in another state. With Dean Clark and his team (shout out to Tedi!), I didn't have to be worried. They jumped on calls, answered (my many) texts/emails promptly, worked seamlessly with our tenants, and got lots of interested buyers in the door. Once we received an offer, they worked to expedite the close quickly. They also had trustworthy contacts for handymen, movers, etc., which was extremely helpful for moving things along (pun intended). If you're thinking about selling, give Dean and his team a call - they'll take great care of you!

Ian was extremely helpful in helping find us our new home in Park Slope Brooklyn. He spent an…read moreentire day with us looking at places, and helped us through our application process as well. He also offered to pick us up and help drive us around to different units. This is not to mention all the phone calls and exchanged emails to find us the perfect set of apartments we could view in such a short period of time. The personal touches that Ian put into working with us and is the reason that I'd recommend anyone to him if you're looking for a new home.

I used Christie property group a few years ago when I was looking for a place in the Bronx…read more Working on a tight budget and being picky, doesn't make apartment hunting easy. However they were very patient and understanding to my needs. I spent some days touring the Bronx with them until I found exactly what I was looking for, they never made me feel rushed or obliged to rent something. Recently I referred a friend to CPG who was looking to move out of the city because of noise pollution. One of the guys at the office, Rafael took her to L.I.C where she fell in love with the place. She had some kinks at first, but once the deal was finalized she was beyond pleased. If your looking for a professional realtor, I would highly recommend coming here first!

Mary Ann DeAlto listed our Condo for sale. At our first meeting we knew that she was the Realtor we…read morewanted to represent us. She came prepared and was patient, knowledgeable, and courteous. She staged the apartment and was informative, descriptive and meticulous with the listing. Mary Ann always answered phone calls and responded to texts and emails in a timely manner. She has a soothing personality and was always helpful and professional. She made this highly emotional process very seamless with her soothing personality. We highly recommend Mary Ann and would definitely seek her help in any future Real Estate transaction/s Thank you for your expert guidance Mary Ann. The Singhs

I have dealt with quite a few real estate agencies over the years as we have bought and sold quite…read morea few properties between my close family and friends. Without getting into some cliche melodrama about how effective this agency has been, I will simply suggest that this was by far the best experience I have ever had with agents and realtors. My realtor was Rich Kim and the real estate agent was Eleanor Kim. I would highly recommend 2Win as they are the future of real estate.