Settlers Landing Review: Beware of Mice and Poor Management…read moreIf you are considering moving to Settlers Landing in California, Maryland, I strongly urge you to reconsider. My experience here has been nothing short of a nightmare, particularly due to an ongoing mouse infestation that management refuses to properly address. I moved into Settlers Landing in August 2024 for a government position and was led to believe this was one of the best luxury apartments in the area. However, I have now caught five mice in my unit, and the leasing office has done nothing but dismiss my concerns, blame me for the problem, and provide ineffective solutions. Instead of taking meaningful action, they have argued with me about my own traps being more effective than theirs and have shown a complete lack of empathy. From the beginning, the response from management, particularly Sheila Mackle (The Leasing Manager), has been appalling. After catching my first mouse in October, I was initially assured that maintenance would take care of the issue. However, their "inspection" lasted all of three minutes, and they insisted that all entry points were sealed. They left ineffective traps and essentially told me to deal with it myself. Since then, I have caught multiple mice and have been given the same runaround. When I reported the issue again, I was met with dismissive attitudes and told, "Some apartments have mice, and some don't." When I asked why that was acceptable for a so-called luxury apartment, they had no real answer. The exterminators they send spend less than a minute in my unit, contributing nothing to solving the root problem. Probably because they already know that there is a problem, they are just showing face for appearances. Sheila Mackle has not only failed to provide any solutions but has also been rude, condescending, and outright dishonest. She has blamed me for the problem, implied that I am making too much of a fuss, and even tried to prevent me from posting reviews about my experience. It is clear that she is simply a mouthpiece for higher-ups like Ron Nichols (her boss), who has ignored all my emails and has never spoken to me directly. After speaking with other tenants, I have learned that I am far from the only one experiencing this issue. Some residents have been dealing with mice for years, while others have been told similar misleading statements by management. One neighbor even told me he had to remove a pregnant mouse from his home. Despite this, Sheila Mackle and her team continue to claim this is not a widespread issue. Why This Matters? This is not just about mice; it is about a management team that refuses to take accountability and does not care about the well-being of its tenants. Settlers Landing is falsely advertised as a luxury living space, yet tenants are expected to tolerate infestations and mistreatment from staff. Not only that but then want to spike the price up by 200$ when you want to renew the lease, as if they are worth it. I am already paying for a 1 bed room for +2000$ for mice to be living with me. That is unacceptable. The mice is the biggest issue but, I still have dealt with no heat for three weeks (during a winter storm I might add), gnats, paying fines for trash when the trash service does a poor job of picking up trash overnight, water pressure low and more. But those issues to me at least are minor compared to where I draw the line which is mice. I have now contacted the St. Mary's County Health Department regarding this issue, and I urge others experiencing similar problems to do the same. If you are considering moving here, think twice. Management will gladly take your money, but when problems arise, they will gaslight you, ignore your concerns, and leave you to fend for yourself. Save yourself the frustration and look elsewhere for housing. Settlers Landing is not worth the headache or the price. I promise you this is not luxury. Please find my pictures and email attachments to everything I am saying as proof that this is not the best apartment for the price they are asking.

This apartment is infested with rats and the people in the leasing office act as if it's a common…read morething. Maintenance doesn't make any real effort to eradicate the issue and pest control doesn't come out regularly to address the issue. To call themselves luxury and charge and exorbitant fee no one should have to live in an apartment with rat traps in every corner.

Highly Recommended, Installed a new roof and did an add on additional to my house and did some new…read moreflooring .Very reasonable priced and very quick turn around time framing .Give them a call you won't be disappointed .

Jason Williams is the best contractor in my of 50 years of experience with remodeling 5 homes. I…read morefirst started working with him in 2004 when he remodeled a kitchen that dated back to 1974. He removed walls, installed hardwood floors, and recompletely transformed the first floor of my home. The outcome was striking. In 2007, he enclosed a large screen porch into an all-seasons room, with large glass windows that opened the room to great views of the Patuxent River. Additionally, he created a new deck for the addition of a hot tub near my pool and installed a wood fence to enclose the rear yard. Currently (2018) he is updating two bathrooms for me. If you want qualitiy work, Jason is the best.

Recently bought a home and used Interstate Title & Escrow. Some observations:…read more Communication: we felt that there was insufficient communication from the team, and this resulted in missed opportunities as well as a poor impression. Two key examples: We were not asked whose names should be on the title. This is my 4th home closing, and each time before, we have been asked this question, and the proper names have been put on the title. Due to this failure, only one name was put on the title, and now we will have to use additional time and money to get this corrected. Guidance was not provided by the team on when to process the wire transfer. It was as if they expected me to know this automatically. Luckily I thought to call two days before closing to check up on this major detail. Customer service: our interactions with the team gave the impression that customer service was low priority. The most clear example was when I reached out to ask about wiring the money, and one of the staff members responded, "You should have received wire instructions with your welcome packet, but I've attached them here for your convenience." This gave the impression that 1) Customer interaction was completed when the welcome packet was sent (about a month previous to that email) and customer should figure things out from there, and 2) it is unusual for a customer to expect guidance about the wire transfer around closing. I did go over the welcome packet, and did not observe any directions about when the money should be wired. Staff didn't seem to have the interest in sharing that expectation with me either. As mentioned earlier, this is my fourth closing, and the experience was quite different than the other three. During those, a friendly team of professionals communicated expectations as appropriate and provided timely guidance when action was needed. In those instances, I felt that my money was earned and appreciated. When it's home buying time, definitely shop around, and if service is a priority, Interstate Title and Escrow might not be the best choice.

Horrible experience with this unprofessional company and its CEO. They never contacted me to…read moreintroduce themselves or prepare me for closing until 2 days before closing when I reached out to ask for wire instructions. They sent me incorrect documents with errors and were clearly unfamiliar with my file. They failed to handle the outstanding water bill or inform the water company that the property was sold as required and noted in the closing disclosure. Stay far away. I have no idea how they still exist or why anyone with sense does business with them.

We would like to relay our experiences working with Chris as our realtor and how it came to be that…read moreChris ended his working relationship with us. Please understand that these are only our experiences and that people may learn, change and behave differently in the future. My husband first talked to Chris about a year ago based on a recommendation. After the initial discussion where Chris talked about his client's high satisfaction, his strong work philosophy and the experience he has, including being a builder, we decided that we would like to use him. After a year of searching on our own, we found the new home that we liked and contacted Chris again in mid-March so that we could start work on the contract. My husband met with Chris and the builder in early April to price out the options and after 2 weeks the builder emailed Chris and my husband the pricing on the custom options. My husband called Chris that Friday to talk about the options and the next steps that needs to be taken. After a few minutes Chris was busy with another client and asked if he could call my husband back. Sure, not a problem. Two days later I told my husband to call Chris and inquire as to why he has not called us back especially since the builder gave us a deadline of tomorrow to contract. During the conversation, I expressed my unhappiness with Chris and it was during that conversation that Chris stated that it seems that we were not a good fit for each other and it would be best if we worked with another realtor. That was the end of the conversation. Why was I unhappy with Chris? Let me start by saying the below occurred in a one and a half month timeframe (mid-March - end of April) with a deadline at the end of April. Even after being told the deadline was end of April, near the end of March Chris asked did we want this done at the end of March. My husband reminded him, that it was the end of April. During that time, we felt he was scattered-brained and not detailed-oriented. Even after sitting with my husband and the builder when pricing the options, he could not remember what took place. Although he is fast to respond to emails and phone calls at all hours, he does not remember the content of the conversations or what was in the emails. He said he would contact the lender and get them to email us a worksheet, but nothing came. I understand he can't control the lender, but he never followed up with either the lender or ourselves to see if we received the information we needed. He said he would call us back, but did not. When we inquired about why he did not call us back, he said that he thought he has called us back and we spoke already (he was of course mistaken). He was told about our end of April deadline to contract, but even 4 days before the builder's deadline to contract, there was no sense of urgency to either call us, or schedule the meeting to contract. Even after making it clear in multiple conversations and emails, he did not understand our singular need. We just basically wanted him to try and negotiate for an additional $4200 in closing costs. It felt like we always had to stay on top of him instead of hiring him to stay on top of stuff for us. We believe it might be that Chris has been very successful and has over time taken on too many clients and can not keep track of everything. All the faults above, I can handle. But the biggest reason why I am unhappy is when I told Chris about why I was unhappy (the above list), he did not mitigate my concerns at all. Instead of actively listening to mollify my anxieties, he instead proceeded to feel insulted and started to get defensive. He rolled out his list of credentials and expert knowledge, the satisfaction he has provided his previous clients, spoke generally about how he is detailed-oriented, how he works hard for his clients, or how he works to get the best deal for his clients. All I wanted was to know concretely that Chris understood my concerns and what specifically he was going to do in the next few days to alleviate my concerns. He did not do that. I did not need to meet with Chris to talk about this more. I did not need to know Chris's past successes. I did not need Chris to speak Platitudes and generalities. I needed Chris to show me, not tell me. Chris did not understand me as a client and he did not seek to understand my concerns. So in the end he told us we were not a good fit. It seems we were expecting too much.

In my opinion, Chris Hill is Southern MD's premier real estate agent. He is very knowledgeable in…read morehis field, and always offers a quick response. I would and have recommended him to my friends, family, and colleagues.

Vicki is laser focused on providing her clients with quality customer service and support…read morethroughout every real estate transaction!

don't let her fool you.. her way of doing business is to "release" customers who don't appreciate…read morethat she's lazy, refer them to another agent and then collect a referral fee. When I DID finally close on my house, she was there before closing bugging my agent for her fee. She is the worst kind of agent there is. And as for her "green agent" status, it's a joke.. everyone is doing the same paperless business now.

Hollie is fantastic! She really went out of her way to help me sell my home. Hollie was great when…read moreit came to showings and working around my hectic schedule. It turned out to be a long ordeal because of the bank. Hollie stayed with me and helped me sell my home, avoid foreclosure, and ultimately saved my credit. I highly recommend her to anyone looking for a Realtor. Hollie truly cares about her clients!