I have lived in townhomes for close to 20 years as I appreciate the benefits of an HOA. I have had 3 HOAs in the past 6 years in my current home and have unfortunately dealt with some home ownership issues the past couple years. Since Real Manage and David Conforti started managing our association it has been the BEST experience. David truly cares about his home owners and it is apparent in his responsiveness and communication. My neighbors and I have discussed it and we couldn't be happier with Real Manage. Having worked in the hospitality industry for 28 years with Marriott I realize that issues and problems occur but resolving them quickly is key to guest satisfaction. Thank You David for always being available even when you are busy. You are truly appreciated. read more

Do not recommend! If you are renting or buying a place and HOA is Real Image / ACM (system is Ciranet), RUN! They are horrible. They add fees here and there when you don't pay attention. They continue to add more late fees if you don't try to dispute. They send you an email forcing you to replace patio concrete, they quote you the price from their contractor, you need to respond within 25 business days with other proposal for approval or they force you go with their contractor quote. And if you respond with a proposal they will later decline it with whatever reason, end up you need to go with their contractor (or I call it their friends). Shady business. I will not ever want to deal with them again. read more

RealManage has recently begun working for our HOA. About 6 months ago. The transition has been seamless and their work has been fantastic. Thank you so much to our manager, David and his team. read more

Worst Management Ever!!!!!! I hate this management so much. They added late fees from 2023 for a late assessment payment which was their fault on their end for sending the payment packets late. They never alerted me of this manner. They has accumulated till 2025. I payed for the late statement and my per monthly statement and they never registered any of my payments since May 2025. I've gone into this building about 4 times and nothing has been done. They have horrendous service and customer support is never there. I will be coming back in tomorrow as I am angry about this issue. They will be hearing from me. Never EVER GET REAL MANAGE THEY ARE A PIECE OF SH*T!!!!! read more

RealManage Lisle - Ensuring it will be waived although it's been two months!!!!! - Homeowner Association Near Me - Lisle, Illinois

I've been working with RealManage and David for four months now. As board president I was able to switch from one management company to realmanage and the difference for us is night and day. David is professional and courteous. He is timely and for the first time in decades we have homeowners thanking not only David but the board for the timely responses to their needs. Budgeting was the smoothest it's ever been. Our finances as reported clearly, accurately and timely not months behind. Follow through and follow up is handled immediately. The entire team at RealManage is exemplary and it makes working with them a delight. I couldn't say enough wonderful things about David and his team. read more

I have worked with David Conforti for years. David is always on top of everything and makes projects from the assessment to completion very easy. If there are ever challenges with a project, David manages it with professionalism, and very quickly. I appreciate all you do David. Thanks! read more

Where to even start with my experience with RM. Okay let start off with one of the property managers, Meredith. She is the absolute worst manager I've ever dealt with. No call no shows. Doesn't answer emails or phone calls. Has a snobby attitude. When she does show up for work she does nothing. Has to be reminded to do simple tasks. How does this woman have a job?! And her "Boss" Cindy is not much better. read more

Worst property management company out there. Treats you like a number not a valued client. We were with them for 4 years and regret every year. Had at least 5 different PMs in that time. Bad turnover between so accts continuously messed up. Excuse after excuse for poor acctg services. Board members had to point out incorrect accounting errors as they never caught them. Billed our assn for another assns charges. Seriously! And not just 1 time. If your considering RealManage all I can say is DON'T you will regret it! read more

Worst HOA ever Not only has my experience with this HOA been ---no one in office during office hours----no one answering emails when needing to put in a work order---but here is another example of this "non" management Our landscapers (who residents have complained about for the past 2 summers) who cut into our flowers and now cut into our wires. Yes ATT wires and the wires for the electricity into our garages. (also did this last year) When calling Realmanage at 4pm---no one is in the office which is common. So I am told they will put out a work order----Like live wires at high voltage is not an emergency? I call the emergency after hours(remember it wasn't even after hours) and I am told nothing they can do but someone will contact me next day and will be fixed--------Well it is now noon and not only have I not been contacted, I sent an email which is again gone unanswered. I have now contacted our village as not only are we inconvenienced of not having electricity for our garage doors but it is exposed wires and open. If you want a management company who is never around and doesn't answer emails when you have issues then this is who you want for your homeowners read more

This light fixture has been broken for well over a year. There is mold growing on the window sills on the unit above me. Absolutely abysmal management and unresponsive. I have repeatedly asked them to fix this and now I'm about ready to paint my front door an obnoixious pink so I can get someone's attention. SOMEONE AT REALMANAGE, DO BETTER AND FIX THIS SHIT. read more

RealManage Lisle - Broken outdoor fixture. - Homeowner Association Near Me - Lisle, Illinois

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Kris was easy to work with and answered all of my questions in a timely manner. I appreciate the efficient and effective workflow at RealManage! read more

This is a terrible property management company. I find them to be incredibly dishonest in how they have handled our community, and have hired a legal firm that is even worse - KSN. I am in the process of suing both of them. Not only are their business practices not appropriate, but their staff is almost brain dead - they cannot provide you any information, don't know anything, have the manners of wild beasts and hang up on you. Absolutely abysmal. read more

ACM hard at work wrecking 15+ years of work and love in my front yard. I lost 2 bushes and 11 perennials. Great job during a pandemic. This is my view outside where I now work at my dining room table. Notice what Karl K (the owner) has to say about the business, he apparently doesn't know the difference between residents and residence. read more

RealManage Lisle - ACM approved to bury downspouts. They didn't give us notice of the work, nor do they have a plan to rectify our landscaping. - Homeowner Association Near Me - Lisle, Illinois

WINDRIDGE NAPERVILLE HOA deserve MINUS 500 stars, but I have to click on one to do a review. They are corrupt to the core, and very good at cultivating owners who felt they should be paid to serve on the Board to colluded with the HOA in non-compliance to all HOA repair and maintenance responsibilities and various violations. WINDRIDGE NAPERVILLE HOA stole $10.9 mil of community assets which were from two insurance settlements for the May 2014 hailstorm damage and the insurer paid them two insurance settlements one in late 2014 and the second one in late 2019, totaling $10.9 mil which also included missing assets not accounted for in the paid expenses from the financial statements of 2019-2023. There's a serious lack of financial transparency for this HOA refused to provide their monthly financial statements, which all other HOAs do so in accordance with the IL State Condo Act. The 2019-2023 financial statements were downloaded from the Board Portal by an owner became an elected Board member so that she could find out what our financial status was and what happened to our $10.9 mil community assets. Our community did an analysis with the obtained financial statements from the Board Portal and found that none of the insurance settlements were deposited in our community reserve fund and investment accounts. This HOA also transferred our reserve fund from Barrington MaxSafe Reserve Bank account to Hinsdale Bank & Trust each month when Hinsdale was never listed in our balance sheet as one of our community bank accounts. She also refused to publish a monthly/YTD financial statement as other HOAs do regularly for financial transparency. The culture of this HOA was secrecy, abuse of power, harassment, threats to sue owners for defamation when owners called her out for non-compliance to the HOA responsibilities stated in our CC&R, while intentionally misinterpreted HOA responsibilities as if she couldn't read the CC&R -a deception she employed to evade repair and maintenance responsibilities. She refused to accept the language stated in the CC&R and insisted her interpretation was correct, allowing our condos and townhomes to become dilapidated to the aggravation and despair of all owners. She insisted on her favored vendors who had poor workmanship and. Some of our fire alarm systems were over 20 years old and the alarm technician told one owner the HOA didn't have the money to replace all the old and original fire alarm systems that are not working right. Because of the missing $10.9 mil of our community assets, our reserve fund was zero, while the required repair expenses in 2023 was $718,000. This was just one of the many problems and violations found by the Auditor who did the 2023 financial audit, such as missing financial records, and withheld all bank statements from the Auditor. This last one made sense because I also downloaded bank statements from the Board Portal in 2023 and discovered that our reserve fund in our Barrington MaxSafe Reserve Bank account was transferred to Hinsdale Bank & Trust each month, as stated in the Barrington Maxsafe Reserve account statement. The problem is, Hinsdale Bank & Trust was never listed as one of our community / association bank accounts. This was why H.V. the Community Apartment Manager would not let him have the bank statements. The Auditor also stated in his report that not only our reserve fund = zero, the 2023 year-end cash assets was around $1.5 mil, while we have $5.8 mil of repairs to the buildings as recommended in the 2021 Reserve Study. Also, despite the auditor who did the 2023 audit discovered H.V improperly allocated large chunk of water /wastewater expenses to electricity and asked her to separate the two utility bills, but she refused. Since she came to work for our community in 2021 our water/ww bill increased greatly and she allocated a chunk of it to electricity. She must be recording a higher water/ww and electricity payments than billed in the general ledger and drew from our assessment fund for the difference and pocket that herself. For this curious activity doesn't make sense to the entire community. She allocated 8K in 2022 and 66K in 2023 to electricity, increasing its normal expense exponentially, when we always had a 1000 per year for exterior lighting. Why was there a need to hide some water/ww expenses? DO NOT RENT or BUY properties here for a large special assessment will be imposed soon. read more

If I could give this place 0 stars, I would. We've contacted this management about 6 times now over the past 5 months because there is a neighbor below us that refuses to stop feeding geese which results in massive, and I mean MASSIVE amounts of geese feces all over the sidewalks where we are unable to walk on and get to our cars properly. We've asked him nicely to stop and he refused so we took it to management. It is not only unsanitary but EMBARRASSING to be living in these condos. We've had a few family and friends make remarks about how the sidewalks are disgusting and these property managers think it is acceptable, their most recent email to us was: "Per the Property Manager it is not against rules to feed geese." I've attached proof of email here. They do not care about their residents, they do not care about their concerns;however, what they do care is about raising their association fees and expecting to take more money from us for the little to 0 work they do to help resolve issues and concerns. Stay far away from this place and DO NOT do business with them. There are many other property management places to invest in other than ACM Community Management than will do a far better job at making residents happy. Update/Reply*******if it's a village ordinance then why aren't you adjusting your rules and policies to align better with the Village if Streamwood? You're allowing your residents to freely feed wild animals and bring massive amounts of feces to the grounds where residents walk on and children play in. Animal feces are linked to many unknown diseases. Where do you think this covid-19 pandemic originated from? Your rules and polices appear to be outdated and ignorant to what's going on in the current pandemic and in no means do you appear to want to change your rules and policies for the health and safety of your residents.***** read more

RealManage Lisle - Latest response to our concern. What a joke these people are. - Homeowner Association Near Me - Lisle, Illinois

I'm here again, first post was 4/29/2019 and if you can get a call back from this firm, you've been blessed! I tired calling yesterday, was hung up on twice, when I finally spoke to someone, the lady I needed to speak to was gone for the day. I asked to leave a message for her to contact me, no response. Today I try to reach her, she's not available, reaching out to this company to resolve issue's is like pulling teeth. I was sent to collections despite honoring my part of agreement, only to be sent to their attorneys. Here's the best part, I requested a fence be fixed on my property 6 months ago because it's broke and the wind is causing it to sway, it's an eyesore and squeaks. I'm prepared to fix it myself with duct tape! If I could give negative stars, it would be a -5! read more

Worse company ever. They have no problem taking your money for condo association dues but make it extremely hard to get things done. My father owns a unit. His wife died before he purchased the unit. He has dementia. Sewage with feces leaked into his townhouse because a main line sewer issue was not maintained by ACM. They called a cleaning and restoration company that gives us half answers. Before cleaning and demolition, they tell us they will replace the drywall that has water/sewage damage in my father's unit. They come in - demo the walls and then say it has to dry before a company comes in and replaced the drywall. "Wait a minute - didn't you say you were going to do that?" Then I get a well you have to call ACM to see who they contracted to do that work - it may be us it may not. Are you kidding? The walls are demolished to the studs at this point and NOW you're telling me you don't know who is finishing the job? I call ACM and they're like "I can't tell you anything about the job, you will need to have your dad with dementia call us for that and he can then tell us to talk to you." I'm at work at this point and asked if there is anything that can be done besides me leaving my job, driving 40 minutes to my dads to have this same 5min phone call and then driving 40 minutes back to work. No. No understanding, no nothing. As I'm trying to explain that by the time I get home from work they'll be gone for the day and can we find another way to find out if you're going to simply leave my Dad's wall open or if someone is going to fix the drywall and when...they hang up. There are two other condo associations in the area that are looking to get rid of them as property managers and now I realize why. They have horrible customer service. read more

ACM should get minus 100+ stars. Let me explain: They fined me $150 late fees (3 late assessments payments, so they claimed). Since I always pay in advance, and I always check my bank statement to make sure the checks are cashed. I asked them to check my payment history, the idiot replied that he did and in fact that the $150 was for my late payments and that I indeed paid late. I then sent the idiot the screen shot of their own record of my payment history, it shows they received my July payment on 6/23 and charged me a $50 late fee on 7/15. The other late payments were also charged with the same fashion. I'm attaching that screen shot here. The idiot then said the $150 was actually $100 late payment + $50 insurance non-compliance. He informed me to send him my bank statement (if needed by their accounting dept) to prove that I paid on time!!!!! The insurance policy issue: I received a notice from them that there was no insurance policy on file for my condo. I sent them the policy right away. I had the policy but didn't know that they needed it. The condo bylaws states that there is a notice/warning for non-compliance first before a fine can be imposed. They imposed the fine with the notice anyhow, not following the bylaws. I disputed this fine as well. ACM has a Compliance department, a Document department, an Accounting department, case management, and a customer service department, plus other departments that I have not had the pleasure to encounter. We are paying for all of that stupidity. The conclusion of the presence of ACM is this: Never underestimate the power of ACM stupidity. Do you want ACM to manage your condo building? read more

RealManage Lisle - payment history / needing bank statement to prove - Homeowner Association Near Me - Lisle, Illinois

I shared Yelp feedback last May about an issue in our condo that had begun in February. To my point, Chris A has responded on October 1 to say, eight months after the ordeal began: Chris A. Business Owner 10/1/2021 Nancy- We are sorry to hear of your frustrations. Your feedback and concerns have been shared with your management team; so that they may connect with you regarding your concerns! Just like everyone else at ACM, he has "shared my frustrations" with "my management team," as if they don't know, as if they care, as if they can figure out what to do. Since that first issue, we have discovered that ACM seems to have spent all our reserve money (we always had $100,000 in reserve) and a loan was taken out on our association's behalf without any provision for such an action in our governing documents, and without any notification or approval of the owners! Now we can't even look at the documents to try to figure out a plan to get rid of this debt, as we are not allowed to look at them without our board members' approval -- which they will not give if you can even track them down. Now we have to invest in legal help! Then there's the issue of natural gas and carbon monoxide seeping into the basements of several of our buildings. My husband, a licensed and bonded carpenter/contractor for over 40 years, fixed one of CO leaks for a friend, a board member, who was trying to sell her unit and ACM couldn't move on it. (Our unit had a natural gas leak, and nicor shut it down for 4 days because ACM's one plumber couldn't get there, he's so overbooked. I had to refund rent to the tenant living there.) Anyway, ACM won't pay for the work; we are not one of their approved contractors. I don't know if the other leaks have been addressed. There is a building near our association (Mr. Zappler's building) that uses our dumpsters for free and benefits from our snow removal. Our old management company used to charge them. Not ACM. There is an age-old $50 charge on my account, and no one is sure what it is for. After years, the current property manager thought she might have figured it out, and said she would remove it, but it is still on there. Working with ACM is expensive. They don't use local tradesmen and handymen. As of August 31, financials show that we have made monthly payments totaling $18,392 for snow removal this year; this is exorbitant for the size of our property. There hasn't been an association board meeting in10 months, even though our governing documents say we should have them four times a year. Our sidewalks are a dangerous mess. One 20-year unit owner injured her ankle in the pothole outside her rear entry and had to be hospitalized. She didn't even contact ACM and she took care of her bills on her own because her previous experience with ACM (her unit had been flooded like ours) and it was a nightmare (as was our experience. ACM even charged our account for exploratory work and repairs that they never did. Those $700 in charges were removed, but it took a lot of badgering). My husband offered to show the property manager how the sidewalk potholes could be patched until we have money to do a tear-out and replacement; they did not take him up on it I own and manage 16 other units and this one unit -- "professionally managed" -- costs me more time and money than the others combined. As we have become more and more acquainted with other owners and residents, the consensus seems to be that ACM sucks. read more

ACM manages the property at Providence in Elgin. I lived here for 6 years and they have not cleaned the gutters and the water is accumulating in the gutters. The outside of the doors needs paint and I am embarrassed to have people over. The mulch as not be replaced in 5-6 years. The dead bushes remain dead bushes. The lawn and bush trimming there lack of need to be done on a regular basis. My street gets neglected as I am one of the last houses to be completed. I guess they are tired when they get to me. Awful management and poor choice hiring YELLOWSTONE. PLEASE GET YOUR ACT TOGETHER. NEED TO BOYCOTT PAYING THE ASSOCIATION DUES. read more

I would rate it 0 if I can. Bad, bad, bad. Call 5 times, left message, no return, no solution!

Zero Stars should be an option for this outfit that our HOA hired to manage our property a few years back. I have had massive water damage and mold from the roofers that installed a new roof and disconnected a bvent that caused moisture and exhaust for three years to escape behind my ceiling drywall and in a chase that runs between my interior and exterior wall. Kathy zpowers out of the Downers Grove office has been deceitful, dishonest, inappropriate, unethical, unresponsive and ultimately, threatening. Three years later and I'm involved in a lawsuit. This company does little more for your community than a collection agency. They are the worst. Stay away from ACM and anyone associated with them. read more

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ACM doesn't care about our condo buildings. Maintenance is poor . We had sewer backup in our building in the hallway first floor in May,2021 . We'be been waited for the carpet to be cleaned and disinfected and it hasn't been done yet. COVID-19 , sewerage , germs etc it's not urgent request for ACM. I would give 0 stars. ACM ignores us as residents. read more

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This is a new company for my condo building and we still have not met our manager. They do not return phone calls or respond to emails. Plain and simple they use the term Customer Care and they surely don't care at all about the home owners who pay their salary read more

This is worse management company . If you call to fix a light bulb, it will take few months . Then they play this game , starting from customer service , property manager and the board members will point finger at each other . We get a reply that work order send and problem will not be fixed for 5 months just light bulb change . We have send multiple emails but no response . Then talking to customer service is useless . No one knows what they are doing . I will not recommend this company to anyone .we will pay association money for nothing . read more

This is one of the poorest management companies I've ever dealt with. After reading most of the reviews that were bad we're pretty much spot on. They don't return phone calls they don't return emails and then when you finally get someone they're rude and unprofessional. Please know when to use this company they are the worst people in management staff you can possibly have try to get a return phone call or return email you'll be waiting till 2040. read more

There is not much to say about this HOA. Worst experience ever. In my opinion, they are very quick to collect money and send to violation notices but when it come to fix things which are associations responsibilities. Forget it to get fixed in timely fashion. I even call and left messages for managers but no response Home owner read more

I can relate and agreed with every, disappointment, frustration, and lousy experience. ACM has not resolved or effectively responded to any of my concern or issues in the time my lackadaisical Board hired them, over five years ago. Not one time They are evasive, incoherent, and incompetent. I would recommend them to a "Doghouse". read more

Nothing like being pushed aside and not receiving any phone calls back. I have been waiting for a reimbursement check since July for my electric being used back during the winter months. Since JULY!!???? I call every other day and have been receiving the same response " we are waiting for approval" Wasn't this approved at the board meeting in July??? Why the wait? ACM has no problem sending violations (when its not even your unit), has no problem charging you when your late but when they owe the homeowners money they sit on it. I have been here for 15 years and I can't wait to leave now. This is awful customer service and I will continue to call every day now until I receive my check. read more

"Were here to help your community!" Then why has this company done nothing but cause more problems since my move in... I filled out the home owner forms right before I moved in and turned them into the Downers Grove office in order to get that out of the way. 2 months later and I get an email from my landlord saying that If i don't turn in my home owner forms then I will be fined... how do you lose my home owner form and then expect me to take more time out of my day to REDUE them or I get fined. It was this companies mistake and yet they put it on me like its mine... money fiends. I go to turn in my parking forms and everything went smooth. They got my forms and I got my parking pass. Within the same email it says that the parking forms were not fully completed... THEN WHY DID YOU HAND ME MY PARKING PASS? Now I have to take even more time out of my day to drive BACK to Roselle and fix THEIR mistakes... Bottom line is that this company is terrible and not one bit reliable. DO NOT RENT OR OWN PROPERTY UNDER THIS MANAGEMENT. read more

Do NOT recommend ACM company especially the Downers Grove location! They don't work with you or your community. Threaten our subdivision with an lawyer just because we started asking questions which were uncomfortable for them and didn't fit their narrative. No phone call is ever return, awful service. Very disappointed! read more

This company hates single white female women who live alone. i have a service animal. They issues a violation about her being "over 30 lbs" when there's two pit bulls that live under me, and other larger Dogs that live in the property. It's discrimination to issue violations against a service animals weight, and shes 31lbs. They issued a violation for her barking because a man was peeking through my windows and she was barking at him. GOD FORBID a predator is creeping on you and your service animal is keeping you safe. They won't solve any issues I bring up, but quick to try to issue complaints against me. I've provided videos and pictures for all the things the residents around me doing, nothing. they let an antenna that fell off the roof lay in the grass three weeks after I complained about it. We had to call the city because they're god aweful lady people. Avoid this company at all costs. read more

The ACM management team serving Sheffield Manor and Castle Rock HOA are negligent in providing a healthy and safe pool environment due to their mismanaged pool maintenance. The pool at this community was closed all of 2020 and homeowners were still charged maintenance fees all year long. Pool opened this year with broken light fixture from the side wall floating on the water while still attached. Children were swimming around and under, very dangerous. Their vacuum equipment was broken and they made no attempts to keep dust and dirt out of pool. They didn't even attempt to rent a vacuum. But they sure did collect everyone's pool fees with out any problems. ACM Management needs to train their Property Managers or at least hire people who care about doing what is right and fair. read more

This company does next to nothing!  You report an issue and they give you the number of a company and expect you to handle it yourself! Ridiculous! The lazy manager doesn't do a damn thing.  DO NOT HIRE THEM to run your building. I am on hold now just to speak with a receptionist... 10 mins and still waiting!... And while I don't live in Chicago now, I own units in buildings they manage. read more

This is the most frustrating Managment company ever this pictures represen before and after they did some repairs the nice pictures are before the repair he ugly pictures is how they destroyed my the front of my condo read more

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I've been disappointed in ACM for the past 5 years. But now, I think ACM is now owned by RealManage. So, my community went from bad to worse. It would be nice if there were actual onsite owners on the association board. Too many investors here and they don't care as much as an onsite owner would. There is so much that needs to be done and nothing is happening. The board members need to let ACM/RealManage go and get a better management company and an even better property manager. read more

Jenifer Parli wants a call to talk about the issue?? She never calls back! Nothing can get resolved if no one is caring enough to fix the issues. read more

The roof has been leaking for 5 years they keep hiring incompetent people to put a new roof on and they still can't get it right. They are good for nothing. If this outfit manages your property the value will significantly decline along with the low quality maintenance they provide and they are a glorified bill collection company posing as property management which they know nothing about. It's all about generating those fee$$$$. read more

RealManage Lisle - My roof leak haven't fixed this in 5 years. They keep sending people out who can barely speak English and I have to point. - Homeowner Association Near Me - Lisle, Illinois

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They never call you back. You get a customer service agent who cant do anything other than answer the call. They are unable to get a hold of any property managers. And they are unable to get in touch with board members. They dont allow residents to participate in the board meetings. You can dial in but not say anything. They say to send in your questions but when you do they dont address them on the call. They are running a scam with the towing service who comes around and tows randomly despite having proper tags. They send you a violation notice if your garbage can is outside the day after garbage day. However, it takes 5 calls to get a maintenance request addressed. And then all you get is "your request has been logged." This is a horrible management company. Their management is awful. The board doesnt respond. Maintenance doesnt respond. YOU CAN DO BETTER! read more

When it comes to "Property Managers," do yourself a favor - Run, don't walk in the other direction. Our "property manager, Kathleen Powers" we have been told has (8 complexes) The translation is no time to take care of things, too many complexes. Well, we are paying her salary, so I frankly don't care what her excuse is, it is not good enough. Covid has been around for over 6 months, and they still use that for a excuse. If you think they will walk, drive by, and check for your property needs, think again. Nope, Covid, not in the office, and apparently unable to drive. Your turn around time on a work order really appears to start at day 10 and counting out. Everyone that answers the phone is nice, but lowest on the totem pole, and can't do anything except transfer the information, in which case its like (a round tuit) The company is "too big," with too many cooks in the kitchen. read more