They try to give exceptional services Devin is great mgn to book thru Properties always as described read more

Never informed of the $50 parking fee at booking. Days later we received a suspicious email with no name or reference asking us to pay. It took over 4 hours of calls to verify it was legitimate. The unit was in poor condition: very old noisy bed, clogged bathroom sink, HVAC only working in the bathrooms, and a dirty old rug in the living room. The only positive was the view. Overall, a very disappointing stay. read more

Mislead us about location of condo, poor quality customer service, Moved out first day in fear of unhealthy situation they placed us in Following is the actual review I sent to the RealJoy Vacation. Now that my vacation has concluded and the ordeal facilitated by your company is behind us, it is time to formally address my reservation and the necessary course of action. The inexcusable circumstances created by the property owner and your firm's lack of due diligence resulted in significant, unnecessary distressing of which could have been easily preempted had your agency performed a rudimentary inspection to enforce basic health and comfort standards. The property was in a state of advanced dilapidation, characterized by decrepit furnishings and a poorly repaired front door. Most egregious was the lack of sanitation; specifically, the sofa and chairs were marred by disgusting, visible residue of a sexual nature left by previous occupants. Furthermore, the shower was severely discolored with yellow staining. I have attached several representative photographs; however, these only capture a fraction of the pervasive issues encountered. Given the severity of these grievances. read more

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If I could could leave less than 1 star, I would. The property managers for Shores of Panama 1117 are scammers and liars. They told us in Booking.com that we could cancel for free, and then later on deleted that option (even though it was ahead of time). They failed to display their cancellation policies clearly, and it is all the way at the bottom of their document, in tiny print. Their communication is downright outrageous. We waited longer than 48 hrs for them to waive the cancellation fees as allegedly promised, and only after I called Booking customer service, we received multiple responses from them declining our request. It's crazy that we have to go through customer service to even get a response from SOMEONE. These people are money hungry and do not care about you as a guest. Their policies (after being advised to look for it after the confirmation email) do not leave any room for emergencies. They just want to take as much money from you as possible. I CAUTION AND ADVISE YOU: DO NOT BOOK WITH REALJOY VACATIONS, ESPECIALLY SHORES OF PANAMA 1117. Or you'll be billed $350+. read more

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We were apprehensive about booking with any property management companies after a really bad experience. This company is really good and responsive, we actually had the washer start leaking and they had somebody out to look at it the same day. The property was well cleaned, well taken care of, beds were nice. I was impressed. read more

The Palms/Real Joy Vacations #1711 01/03/26-02/28/26 We spent the evening of our arrival and half of day 2 cleaning. The floors were filthy. The eclectic collection of silverware and utensils were filthy, along with dirty pots, pans and baking dishes. The hand mixer was as gross as anything I've ever seen. The appliance are extremely dated. There was one dish towel. No pot holders, no baking sheet. 2-1 quart sauce pans are not adequate for cooking. The 50 year old skillets/frying pans are in dire need of replacement. We went to Walmart and purchased some of the basic needs for our stay. A 2 qt. Sauce pan, 3 gal. pot, a "sharp" knife, spatulas are just a few of the necessities we left behind. The $342.00 fee for the so called "deep leaning" is ridiculous. Whoever does the cleaning needs a lesson on how to properly clean. We have been using VRBO and Airbnb over the last few years finding that cleanliness is not a priority for anyone, anymore. We have expectations of a property being clean, especially when there are excessive fees charged for this. The new, on site Bistro and Bar that they advertised before our arrival and continued to after our arrival was closed. We were not given any notice of this. It finally opened after 7 weeks. The king size bed could easily double as a worn out trampoline. The recliner must have came from a college dorm and belongs on the curb with a "free" sign on it. The sleeper sofa is no better. There is a need for a grab bar for the awkward shower/tub. I am shocked they don't need to comply with the A.D.A. One of the showers had mold. Sunday Feb. 1st-5th we had nternet issues which were finally resolved after 7 phone calls and 5 days, forcing us to stay at or near the condo. We were told by Real Joy they could not give us a time frame as to when a tech would show up to make the necessary repairs. We're not letting anyone in while we are not there. Then on the 5th day, shazam....it was fixed from another part of the building. Why were we not told this could happen? The very, very, very, very cheap towels pilled so bad it was all over our clothes. The cheap washer/dryer ruined many of our clothes. Severe lint from the washer every load. And finally. The daily smell of pot made us think Cheech & Chong were staying on the same floor as us. This was our 2nd stay at the Palms. IT WILL BE OUR LAST!!!! read more

We booked a beach condo through Real Joy Vacations in The Majestic Beach Towers for July 21-26, 2025 in Panama City Beach FL, and were shocked at the condition of the unit when we arrived. The photos in the listing are completely misleading -- what we walked into was filthy, moldy, and unsafe. Here's what we encountered: Black mold in both bathrooms -- all over the ceilings, throughout the master shower, and on the second bathroom's shower curtain. A strong, musty odor, as if someone tried to cover up the smell of mold with air freshener. A broken master bed. A dirty refrigerator. A ripped, stained couch, and sofa bed blankets and mattress cover that were visibly unwashed. Broken, dirty patio furniture and a filthy balcony floor. Flooring scratched and torn, looking like dogs had clawed it up. We couldn't even use parts of the unit due to the health concerns. Family members experienced skin reactions from the mold, and we ended up sleeping and showering at a relative's nearby rental instead -- completely disrupting our trip. We contacted Real Joy immediately. To their credit, the manager was responsive and sent a cleaning crew -- but the mold couldn't be fixed during our stay, and no other units were available. We stayed in daily contact, submitted photos and videos, and were told a refund would be issued due to the severity of the conditions. Ultimately, we were refunded only $400 -- which doesn't even begin to cover the cost of a 5-night stay in a completely uninhabitable unit. The update we received was that nothing further would be done. We paid $2,249.44 for this vacation, and got an unsafe, unsanitary rental that ruined our plans. Real Joy failed to deliver a habitable space, and their refund offer was deeply disappointing given the circumstances. Avoid this company. The listings do not match reality, and the refund process -- even when the unit is full of mold -- is frustrating and inadequate. We're sharing photos to show the real condition of the rental. Don't be fooled by the pictures on their site. read more

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Deceitful listing, unresponsive unprofessional customer service, broken amenities no repair or compensation. I booked unit 503 through VRBO managed by RealJoy managment. The listing title is "private hot tub". No mention of the fact that you have to pay $55 in advance to use the hot tub except for the fine print at the bottom of the listing. The trip is to celebrate our 14 year anniversary and we booked this unit specifically for the advertised private hot tub. So I was willing to pay the $55 to have the romantic week we had planned. I called to pay but discovered it wasn't working. I spent 18 hours yesterday trying to get the issue resolved visiting the office multiple times, calling and leaving messages, and sending unanswered pleas over txt. They finally responded at 8pm last night saying that the hot tub wouldn't be repaired during our stay, "sorry". No attempt to compensate us or make it right in any way. RealJoy is a terrible Managment company and should be fired if they represent your property. I can assure you have, and will continue to loose money on your property because of their deceitful and unprofessional business practices. read more

0/5. Double booked our airbnb so when all 15 of us arrived we had no where to go because someone else was already staying there. Did nothing to help us find somewhere else to stay to rectify their mistake. Horrible company read more

ST MARTIN BEACHWALK VILLAS DO NOT BOOK!! DONT WASTE YOUR MONEY WITH THIS COMPANY!! My in laws came to visit us and stayed here. I dont recommend this place at all. If you have more than 1 vehicle you have to pay to park. And even though you have private beach access(not really private because the gate is broken, so anyone could have access to that beach. And they were barely checking wrist bands) you have to pay for their beach chairs with an umbrella. The floor in the condo(231) left our feet pitch black, it felt like the cleaners didnt even mop the floors or vacuum the black dirt covered rug in the living room. And for a condo that sleeps 8 people. They sure didnt leave enough toilet paper to use or towels for showers. The dishes were dirty, wine glasses were dirty and greasy, the pillows on the couch had candy on it. One of the blankets had melted candy on it, there was a can of pringles left in the coffee table. The rug in the living room was so caked with dirt it was visible. The pull out couch was horrendous. Nobody could sleep on it, the pullout mattress was at least 2 inches thick. Im not even exaggerating. The chairs on the balcony were cracked and almost broken. And even though you have to be 25 to rent here, there were teenagers staying here smoking weed, running from the cops, jumping fences, leaving garbage in the parking lot and sleeping in their vehicles. I emailed the company and nobody did anything. read more

The experience was absolutely horrendous booking with RealJoy. We rented a unit managed by them on Airbnb. One of the first descriptions under the listing were "Gulf Views from the Balcony" "Balcony construction on Tower I began in May 2025. The project is set to complete Sept. 2025. The balcony at this unit remains open until further notice, though guests will hear noise as others are worked on.**" This was a complete lie. OUR unit's balcony was being worked on. From the time we arrived we were exposed to men on our balcony performing extremely loud jackhammering to OUR balcony at 4 PM. The balcony was boarded up with no access. RealJoy intentionally concealed this construction in order to continue to rent out the unit. We came on this trip for our HONEYMOON! We could not even hear each other talk in the room because the construction was so loud. Construction started again the next morning at 8 AM. The blinds in the unit were so thin and cheap, the men could see us through them, vice versa. How embarrassing. We reached out to RealJoy immediately and their response was Hello, I am sorry about the confusion. It was listed in the property description. CONSTRUCTION !!! Luau I is currently undergoing restoration. Guests may see equipment and experience noise from exterior work during the hours of 8-5. Balcony access may be limited. Please let me know if you have any other questions. THIS ABOVE MESSAGE WAS SNEAKILY ADDED AT THE VERY BOTTOM OF THE LISTING AFTER WE RENTED IT. It still doesn't make up for the fact that the original listing claims construction would continue through September. They only seemed to care the next morning once we got Airbnb involved and let them know we were leaving the property and considering legal action. We did some research and realized that this is not the first time RealJoy has done this. They offered to move us to another room, but we had no desire to do business with RealJoy after seeing the other terrible experiences from renters and their carelessness. Roaches, mold, etc in several units. Didn't care to take our chances. They claim they processed a refund, however this was one of the most important, special occasions of our lives we will never get back. We drove 5 hours one way just to drive back 5 the next day. Attractions were booked ahead of time, we even booked a photographer. None of which we got to experience. To top it all off- The floors were dirty and the room had a funny smell. The chandelier is also horrendous. DO NOT BOOK WITH REALJOY! read more

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Windward 408 at Edgewater July 2025 Avoid RealJoy Vacations - Misleading Listings and Unacceptable Conditions I recently stayed at Windward 408 at Edgewater, booked through RealJoy Vacations over the July 4th holiday, and I feel compelled to warn others about the experience. The condition of the unit was far below what was advertised online. The photos posted do not reflect the current state of the property. Upon arrival, we were met with a strong, unpleasant odor. Two dirty rags were left in separate restrooms, and there was visible black mold in the hallway air vent and the master bathroom vent. One of the bedroom walls had what appeared to be vomit or urine stains, which were never fully cleaned, even after a second cleaning crew was sent in following my complaints. Only one of the sliding doors functioned (in the master bedroom), the baseboards were broken and dirty, and there were rusted hinges throughout the condo. The box springs in one room were heavily stained, and nearly every wall had visible marks or grime. I have never stayed in a vacation rental that was in such poor condition. When I called RealJoy Vacations, I had to escalate the issue before anyone responded. They admitted the unit had only recently come under their management, but that does not excuse listing it with misleading, possibly outdated or enhanced photos. To me, this constitutes false advertising. Unfortunately, I was also unable to leave a review on the RealJoy website, which raises further concerns about transparency and accountability. I strongly urge others to avoid booking with RealJoy Vacations, especially this unit. "Nasty and run-down" is putting it mildly -- this unit should not be rented in its current condition. read more

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Who charges you $422 then leaves the place filthy and forces you to stay during a hurricane? RealJoy Vacations! My family and I recently booked a 6D/5N stay at 42 Grayton (a RealJoy property). The automated emails and check-in info was streamlined and a breeze, but the issues started the moment we walked in the door. Upon our check-in we were greeted by cat on the porch, filthy floors, stained sheets, food covered kitchen cabinet handles. Made a pot of coffee and almost had a liability suit due to a broken handle on the pot making the pot unusable for safety reasons. We contacted their customer service and provided evidence (photos and detailed descriptions) and were given scripted apologies and assured the unit would be cleaned. However, it was so dirty that we cleaned it to the best of our ability after buying cleaning supplies to self clean the unit despite almost spending $500 in cleaning fees. Finally, a storm that quickly catapulted into a hurricane (projected CAT 3) was reported to AirBnB as a "mild storm" and the reservation would not be changed. If it were a mild storm why would multiple service trucks and contractors be on the property securing, landscaping and literally "preparing for a hurricane" from the mouth of a service professional hired by the HOA. Even the company called to say they were having service people arrive to "secure the property"! Why would you secure anything for a MILD STORM?! After the GOVENOR issued an evacuation order for the area and we provided 8 weather news station screenshots, articles and the governors notice, they DENIED a 2-day refund. I've never had such an incredibly horrific experience in my 25 years of traveling. The lack of cleanliness, liability and lack of corporate accommodation and customer service is laughable. We checked out regardless I pray no serious injuries happen to any of their guests during this "most aggressive storm the Gulf has seen for time" according to the National Weather Service and if they do, perhaps that will be the lesson this company needs to do better. read more

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we have worked with these people for days. we had to be moved from our vacation condo due to damage from the extreme cold. we have ended up in a dump!! we paid for a ocean front beautiful condo. Even the refrigerator is not cooling. they just called and offered a cooler with ice..lol what the?? Yep. Cooler with ice in frig til ?? 5 star service.. what a joke.. read more

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We rented Destiny Villas unit 15A for the month of February. The windows were very dirty, some were green. It was an upstairs unit and the fire marshall would probably shut it down. Neither balcony could be easily opened. My wife needed help opening those things. The stove was accidentally turned on twice because the knobs were protruding out so far. Just rubbing against them turned on a burner. The balcony handrails will give you splinters they are so worn and untreated. Saw the biggest roach in my life one morning because he had been flipped on his back in the night and I had to put him down. One last thing the shutters on three windows were so old and rotten that they made enough noise when it was windy that the downstairs guest mentioned them to us. We're still coming back here next year but not to this unit. read more

My daughter and I stayed at Summit 818 (reserved through air bnb, hosted by RealJoy Vacations) March 23-26, 2026. I booked the rental unit on Feb 18th 2026. March 7th, 2026 I received a message from RealJoy through the air bnb app that stated there would be ongoing construction at this location. There was no signed agreement between myself and RealJoy or air bnb that agreed to staying in a place with construction noise. I figured this wouldn't be an issue, and they wouldn't put a paying customer in a room directly next to one where there is pounding and cement drilling at decibels that cause hearing damage, for 9 hours a day during the entire duration of their stay. I was wrong. I immediately contacted customer service to get a refund, or at least be transferred to a quieter room. I was denied either. I sent a message through air bnb, an email to RealJoy Vacations, and I called their customer service line to reach a fair agreement as far as refunding our stay. "J" at RealJoy assured me that the best he could do was $90, for the entire stay that was entirely uninhabitable for 9 hours a day. I have photos of the workers on scaffolding at the unit right next to ours, and videos of the level of noise in each room of the bnb, with doors and windows closed, and one of the noise level on the balcony at 8am. The fact that a company would charge someone to stay in a harmful (hearing loss!) situation with zero accountability for their disgraceful actions is completely unethical. I feel this incident warrants a full refund, as well as an investigation on behalf of the many customers that RealJoy has done a disservice to when they could just take a tax write off for lost income due to construction, or at least offer a room in an area with tolerable decibel levels, rather than subjecting customers to unethical and inhumane conditions. read more

Rented from them 4 times. The first time was a disaster, filthy condo with maintenance issues. The second and third times, we changed to a different condo in the same complex, and had very good experiences. Unfortunately, for the fourth rental (same complex), condo was again filthy. Real Joy needs to set high standards and supervise their cleaning crews. Won't rent from Real Joy ever again, as I'm done cleaning up urine stains, food spills and mold in a vacation property.​ read more

I cant even start with how unprofessional and dusgusting this company is. Their property management practices are horrible and customer experience is garbage. Stay away!! They will try to take your money for properties that are filthy and unsafe. I cannot add a review without a star or it would be all ZERO read more

Booked through Airbnb and paid 2 weeks later they canceled my reservation and relisted it for a higher price

UPDATE: Manager finally agreed to refund us after many emails and phone calls. I'm updating my review from 1 to 3 stars but keeping the story below. Hopefully it doesn't happen to anyone else. Our family rented a place from RealJoy and it was fine. But a couple weeks later, we received a voicemail saying the cleaning crew discovered a crack in the glass on the stove. A couple weeks after that, a new charge for $629 appeared on our credit card and we received an email accusing us of breaking the appliance. We asked for pictures and they sent one that was dated the same day as the email (i.e. *not* when we stayed there). It showed a stovetop with a crack in the glass. read more

My friends and I stayed at their Alerio property in Destin on the 4th floor last weekend. We got on elevator A at 5:57pm in our building on the fourth floor on our second evening there to go down to our vehicle. We got in, I pushed the button for floor one. The door closed and we sat there. I tried to press the button to open the doors and it did not work. I pressed the number one again. Then I noticed the screen that shows the floor flashing *0S and *F3. I pushed the alarm button for help. Nothing happened and no one answered. I press the button again. No one answered. I pressed the button again and no one answered. After reading all of the signs to try to find a phone number to get help, the only thing left to do was called 911 at 6:03. They transferred me to the closest station and three firefighters showed up to get us out. There was no breeze. It was very hot and stuffy and I was sweaty profusely. RealJoy refuses to take the situation seriously and likens the situation with the elevator to the lawn care - they don't manage that. So, if you're looking for a 5 star stay and consider getting trapped in an elevator on your bucket list for vacation, please go ahead and trust them. I wouldn't recommend it or them! read more

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HORRIBLE! If I could give 0 stars I would not only was our unit infested with gnats my kids woke up to Bed Bugs bites the first night when I called customer service Ms Linda was very nice however we had to wait till someone came and verify it was bed bugs at 3:30am then the kids had to sleep in our car til 8 am waiting for the office location to open I ask if we could just be moved they told me "No" they didn't want a risk of transferring of anything, I told them we didn't bring them and ask if they could at least help us find somewhere to go they said no the wrote a check for a return, the manager never came out to even discuss the matter they didn't offer NO APOLOGIES, NO ACCOMMODATION, NO SYMPATHY not a care! I will NEVER BOOK WITH THEM OR RECOMMEND them ever again!!!!!!! read more

Worst vacation ever!!! 5 adults and 2, 11 month old babies. Received an email about 10 days before our vacation that the balcony was scheduled to be redone and should be done before we arrive. They said they just want to let us know just in case they need an extra day to finish once we arrive. Then the day before we are to check in they tell us the balcony won't be done during our stay! Total BULLSH*T!! Never offered a discount and won't respond to emails!! Just basically tough shit! The wrap around balcony was a big reason we stayed here! Now 5 days straight of air chiseling on our balcony and the floor above and below us. Impossible for the babies to take a nap! We will never stay here again!! Condo was filthy!! A few minutes of the babies crawling on the floor and their hands, knees and feet were black!! My wife had to map the place! We are missing a smoke detector in the kitchen/ living room. The fire alarm outside our door was missing with wires sticking out. They stacked the patio chairs in our room making the room more crowded. We're not the only ones unhappy, several people here are having the same issues. But the Summit and RealJoy Vacation Rentals don't care as long as they get their money!! Room 1432 read more

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We had them for 1 year and switched to another company. Their housekeeping was absolutely terrible

The condo at Destin West resort we rented thru RealJoy was a nightmare of a vacation. Bunk bed collapsed with my 165 pound 16yo on it. Apparently the weight limit for bunks is 150 but know where in the add does it say it. Says it sleeps 6 people and I listed 4 adults plus the 16yo. Hide a bed was broken and couldn't be used. Washing machine that they knew was broken before my check in but didn't notify me until 4:59am the next day via email that I couldn't use it during my stay. Had to stack furniture in living room to make room for 2 blow up mattresses for people to sleep. It was filthy. By the way the jacuzzi tub on the roof is a bathtub with a box around it. Had the audacity to ask me to use the same towels all week but I insisted that that wasn't going to happen so they brought a bag of towels Then told me after checkout since the bed broke and they had to replace it I want get any refund. I would and am advising do not rent Sabdpiper PH1 or rent thru realjoy. I've been renting straight from Destin West Resort for the previous 13 years and the first time I rent thru realjoy it became a vacation from hell!!! read more

RealJoy Vacations - Collapsed bed - Vacation Rentals Near Me - Destin, Florida

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These people are doing bad business. We booked a house through them in April for our July fourth vacation. I just received a phone call from them the house is no longer available for rental. And it's one week way from our vacation dates. They gave us some Airbnb recommendations but was double the price. I talked to the manager and she said it's in the contract where they can cancel you anytime with no reason. DO NOT BOOK THROUGH REALJOY VACATION. THEY ARE SCAMMERS read more

horrible horrible experience. We were sold that we rented a Wyndham resort instead we got a decrepit apartment. The drain in the shower did not work. everything was falling. Poor to nonexistent ventilation. The whole building reeked of weed. read more

My husband's boss scheduled a mandatory business trip and will no longer be able to join us on our beach vacation. I requested to simply move the dates of our trip to a few weeks later. RealJoy is refusing to work with us, so now me and and my boys have to go on vacation without my husband. read more

We have stayed at Hidden Dunes for years and years. We have always been pleased with the condo and the rooms offered. However, over the years we've noticed a steady decline in customer service. Specifically since Realjoy has taken over the management. This trip has ruined any hopes of ever staying with them again. We arrived 5/24/24 to room 402. Since our arrival we've spent the duration of time without a washing machine. Our units washer will not spin or clean the clothes we try to wash. Realizing it's a holiday weekend we expected some delay BUT as we sit here on 5/28 we have YET to get a working washing machine. The increased cost of renting the rooms (which are nice) you'd expect some type of prompt service. To date we have simply received lip service. Everyone of their employees is "super sorry" but lacks the ability to do a thing to resolve the issue. We have 7 people in this room and haven't been able to do laundry since we arrived. Completely unacceptable!!! Real joy you have ruined a wonderful condo, family trip and customers that have stayed at hidden dunes for the last 10 years. After this trip good riddance. I only hope your business experiences the same downfall as this trip. Follow up- while talking to the front desk person she spoke to her manager. His name is Adam. While speaking to him on speaker phone his assistant text the lady at the front desk. Funny enough I had her phone. Renee Adam's assistant said the following "he is such a dick", "isn't it double red flags today, maybe he should go for a swim". Just wait for this escalation. read more

This place is an outdated dirty condo. Will never use them again. Broken glass on floor. dirty furniture, laundry, silverfish, no curtains in one room and tv didn't work even after asking 3 times for help. Rusted patio furniture and dirty patio furniture. read more

Just got home from Sea Oats in Fort Walton. I gave a good review at first, but it won't let me amend it. I received a $130 charge 5 days later saying the curtains were torn down and it was a $20 part and $110 labor. I went through all the rooms before I left and made sure nothing was wrong. It was all in great condition. Mind you, the condo was old and needed severe updating. The washers cold water was only trickling out and took 2 1/2 hours to do a load. Maybe they are trying to make extra money to do some updates. So disappointed. read more

Ahh The Pelican Blue house located at 58 Terra Cotta Way Destin, FL 32541 has roaches, live bugs throughout (including inside the refrigerator), cans of beer, cigarettes butts, microwave was dirty, mop was disgustingly dirty, grill was greasy and dirty. I reported the issue within 30-40 minutes of checking into the house. The employee, Lisa, took my initial phone call and told me that a live roach will not get me move to another property. She was more concerned about financial implications instead of fixing the issues and helping us to find a solution. After having a very heated discussion with Lisa and seeing she was not going to move us into a clean house, we had no choice but to rent another house on our own. We are a family with young kids, it would not have been possible for us to remain in the house in its current condition. Besdies the extreme level of filth, the conditions of the house are deteriorating. Furniture and kitchen are falling apart. We waited for the cleaning person to come to inspect the house and confirm the issues. I received a phone call from Jonathan today. His offer was to refund me the cleaning fee. Not a refund for the house... This company doesn't care about their customers, and clearly do not care about the quality of the houses they're renting. read more

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I don't like to write negative reviews. But I want to warn their potential customers to be more careful. I do not want to describe for a long time. The apartment did not meet expectations at all. The washing machine did not work, there was a musty smell in the rooms, the bed was not fresh, the drain in the bathroom was clogged and the curtain in the shower was dirty, even black. Pans and pots in such a form as if they were found in the garbage..I had important reasons to leave 2 days earlier, I gave them a week's notice, asked them to find customers to return their funds. I did not receive help and support. read more

The name of this property needs to be changed. "The Beach House of stress relief" was the most stressful vacation we have ever experienced. The house was filthy (our socks were black shortly after arrival) and has been neglected for years. The listing photos are not accurate. The balconies have rotted wood and the banisters rocked making it unsafe to be on the porches. The Real Joy listing claimed that there was a partial gulf view (it has since been changed). The only view is of other houses and the delivery area of The Henderson. Constant noises/beeps from their delivery trucks. The refrigerator leaked, the ice maker was broken, and many shelves were missing in the fridge. The unit had 5 forks and 3 spoons so we had to buy plastic ware to use for meals and buy ice throughout the week. The tub has a huge crack in it and there was black hair in the tub when we arrived. A family member almost fell off the back porch step because it wasn't secured on both sides. The pool deck area is so uneven and we almost tripped multiple times (one family member did fall). Real Joy sent maintenance men just about every day to make repairs. These "bandaid fixes" did not adequately address the poor condition of the home. A small refund was given but it didn't fully compensate the issues we faced and the terrible impact it had on our vacation. There are 61 FIVE star reviews on the Real Joy website but I found multiple terrible reviews on third party websites. Many of the same issues we faced were reported in 2021 but not repaired - and they still continue to rent at a premium rate. I asked for more compensation but was denied. They have also ceased communication with me since I told them I would report the balconies to the building code enforcement office. Hard earned money completely down the drain. Look up Real Joy on Better Business Bureau. They are not accredited. Do not rent this house or from this management company. read more

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This is my wife's google review: "What RealJoy Vacations have been nothing but a nightmare! Day one our fridge and A/C went out, our condo was 77 degrees and this was at 9 at night, I called the line for after hours and was told there was nothing they could do, being I booked with them it had to be one of their vendors and no one was available, day two my husband goes to use the free gym here on the property and my husband was told he couldn't without a card that we had to get RealJoy, RealJoy refused to give us one, HOA here on Majestic's property told us she knew for a fact they had 2 gym cards because she gave them to RealJoy to give to us and another guest of RealJoys who was asking for it. We finally received our gym card from RealJoy day 3 of 5 of our vacation by someone coming into our condo while we where NOT present and not notified someone would be coming until after we inquired about not having the card still! And to top it off tonight around 11pm I was woken up with a phone call that our vehicle was being towed because we were not in the correct parking spot. Our condo came with an owners spot 388 on the third level of the parking deck, per MULTIPLE PLACARDS in our condo room on what spot to park in. Majestic Beach Resort security handled the situation very well, the issues was RealJoy told another set of guest that our parking spot was for their condo as well. I am very upset, someone is supposed to be calling me in the morning so we will see." read more

They listed property on Airbnb on 30A with a golf cart. We made a reservation (over 4 months out) and learned the morning after making reservation that the cart was an additional cost. So we canceled less than 24hrs after making reservation. They were only going to refund 50% of deposit. Total rental was going to be $5,200. Deposit was $2,500. After explaining the misleading listing info to them, they said they would just keep $100 cancelation fee and return the rest. This outfit is a complete joke and is just looking to take money from anyone they can. 3 days of fighting this and Airbnb is just as bad. They keep passing us around to "specialists" hoping we just give up, I think. I would highly advise people not to use RealJoy and we will not be using Airbnb after this ever again. read more

RealJoy Vacations - Very misleading listing. - Vacation Rentals Near Me - Destin, Florida

Our family vacation turned into a nightmare. The house we rented "Two Friends from Colorado" from RealJoy caught fire while we were sleeping. Not a single smoke detector went off. There was no safe way to exit the second floor as the staircase was on fire, so myself, my husband our two daughters and our niece were forced to jump from the second floor balcony. We only suffered minor physical injuries but we almost lost our lives along with all our vehicles and belongings. We have yet to hear from anyone about this, not even an apology! Stay FAR away from RealJoy you may lose more than money! read more

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I should have consulted yelp before booking... lesson learned!! All previous reviews are totally accurate! Booked a property at Adagio in Blue mountain beach and arrived to it filthy! Called and received great customer service from Noel (5 stars for her!) but we had to be moved to a different rental about 20 mins away at 930pm after traveling all day with little kids. Upon returning the next day to our original unit I inquired to real joy ( this time talked to Marie, zero stars for her) on how we would be compensated for this and she wanted to refund us just half the cleaning fee and that was it. after more discussion, she agreed to refund the full cleaning fee, which was still unacceptable. she was extremely unprofessional, kept telling me there was no one higher up I could talk to and said that at least they found us somewhere else to stay for the night... Please do not use real joy. It is awful! read more

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I have frequented GWE every year since 2014 and have never had an unpleasant experience until now that it is being managed by this company, RealJoy. Harmony Beach Vacations was the previous company and they always took care of us in a timely manner and stood by their word. In fact, I have spent less time on the phone with them booking for 10+ years total than attempting to book with RealJoy one time. Literally started this process on 06/02 and it took until 06/11 to get a somewhat clear answer from someone. When a representative of your company says they will do something, it isn't just them saying it, they are a voice of the company itself. Not honoring your word is very unprofessional. Don't tell a customer that you will do something and then not do it. It is crazy to me that someone who is a supervisor doesn't see that this is a problem. We really enjoyed Gulf Winds East and all of the memories we have made over the years and looked forward to many more, but now they will be made someplace else. Do yourself a favor and just use airbnb to book a place. We just did in a matter of minutes and got a better condo at a cheaper price. read more

If I could give 0 stars I would. This company was founded by Ryan Olin, a professed Christian. He has not responded to my certified letter outlining an issue my family had when we reserved a 3 bedroom 3 bath condo at Ariel Dunes in Miramar Beach, FL. We specifically needed 3 private spaces, however upon arrival found and reported a leak from the bathroom above, affecting the bathroom and bedroom. The leak was not repaired during our stay and we could smell mold or mildew. We did not know if the water was gray water and due to existing health issues, we closed off the rooms. Our third adult guest did not join us, since they would not have a private space. We paid well above comps, due to it being a holiday week, spending over $4500 for a week, when comparable two bedroom, two bath units were under $2500 in the same area. I asked for compensation to receive 1/4 of the amount spent (2 of the 8 rooms) when they asked what I wanted. As a property management professional, I calculated the concession based on industry standards. They offered substantially less and refused to say how they arrived at the number. Their agents and managers are rude, condescending and have no desire to provide a good travel experience. They did not make the repair, offer alternate accommodations or a fair refund. Mr. Olin, is this how you treat your customers or are you too busy counting your money to really care?? read more

RealJoy Vacations - Bathroom ceiling when we arrived and throughout the stay it got worse, - Vacation Rentals Near Me - Destin, Florida

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