Fantastic management company. I'm a big fan of Brendan Smyth, my broker who helped me since the…read morestart of my home search in Durham, NC. He was always VERY responsive in terms of maintenance and anything else that needed to be done urgently, such as when hot water shut off in the wintertime - it was fixed within the day. I couldn't be happier with my experience - I would definitely recommend Acorn & Oak and Brendan to anyone looking for a home in the Raleigh Durham area.

We had a great experience with our property manager, Nayara Smyth during our year in a home we…read morerented. She was friendly quick to respond to any needs/repairs in our rental.

Requested an application for a property listed at 6612 Hwy 70 in Mebane after doing a "self guided…read moretour" of the property. The property did not appear to be ready for the market yet. The bathrooms were still dirty and one of the bathrooms, the sink basin was in the bathtub and the bathroom counter top was missing. I sent an email after viewing the property, asking of the status of the property, and for an application. My question in regards to the readiness was ignored and unanswered, and she only sent the application in a return email with no other information. I filled out the application and paid my $55 application fee.The agent assigned to the property Robin Lindblad failed to inform me that there were multiple other applicants ahead of me when I requested the application. Had I known that I would have refrained from filling out the application and paying a $55 fee. After a few days of no emails/phone calls/text messages from the agency, I called to check on the status of the application. It was not until this phone conversation that she informed me of the multiple other applicants that were "ahead of me". The wind was immediately taken from my sails when I heard her say that because I knew at that exact moment I just waisted $55 on an application with no chance of getting the property. She tells me that they would be reviewing all the applications and there is still a possibility that I could be approved. I asked her to let me know when they decide as I would like to be kept up to date. Another two days goes bye and I called back to the agency to see if by chance I got approved. At this point I was informed the property had been rented to someone else. I inquired why I wasn't made aware that they had done this especially after paying for the application fee. I think you are at least owed a courtesy phone call to inform you after spending $55 of your hard earned money, that they chose another renter! I asked about getting a refund for the application fee since I was 1st not informed of other applicants ahead of me, 2nd not kept informed of the application process, and 3rd the atrocious communication process. To which she replied it clearly states in the application paperwork that NO refunds will be given. I asked her what the $55 dollars covers because if it was for customer service she had failed miserably on ALL accounts. To me this seems like a big cash grab scheme to have the property still listed online. Get as many applicants as possible at $55 each then provide NOTHING in return to potential applicants. Disgraceful and should be a crime....but lucky for me they will keep my application on file for any other potential properties I may be interested in. As if I would ever consider renting another property with this agency!! As horrible as communication is from this agency just trying to rent the place, I could only imagine how they would handle a maintenance emergency on a property should one arise. Not to mention I'm sure this place would be a nightmare to get any kind of a deposit back after vacating the property. Seems like a shady operation that would nitpick every little thing in efforts to keep your deposit. Do yourself a favor and avoid this shady operation at all costs! DO BETTER GATES MANAGEMENT & REALTY!!!!

We currently live at one of their rentals in Hillsborough, NC. My wife and I moved into the house…read moreand we noticed mold in the bathroom when we first moved in. We first tried scrubbing the ceiling with bleach to see if it would work. We decided to reach out to Gates to fix the issue and it's been a recurring nightmare to get anyone to fix it. Gates sent a guy out to treat the mold and it went way for about 3 weeks. When the mold returned, we immediately put in another maintenance request. During the warmer months, the house had so much moisture in the air that mold started to grow on our couch cushions as well. It has been over a month since we have put the second maintenance request in for this issue and Gates has sent someone out twice to "inspect" the issue; however, they have not sent someone out to treat the mold or fix the issue causing the mold. Instead, we received an email stating for us to "wipe it with Clorox" until they are able to get someone to us. With my wife being pregnant at the time, we stressed the need to get this done immediately as it poses a major health risk and there was still no pursuit to address the issue. Run as fast as you can in the opposite direction!

Hands down the best realty company in the area is A2Z Realty.  I mean, Joel and his staff will do…read moreanything they can to help you out.  They are Johnny-on-the-spot with repairs and/or preventative maintenance.   The place is always well mowed and groomed.  And it is a beautiful location. There flowering trees everywhere.  The neighborhood features multiple walking and/or biking trails as well as the community park and rose garden are just a block down the road. While we're talking location, bus stops out front will take you anywhere you need to go.  There is a mall across the street with restaurants, a movie theater, shops, and a grocery store.  The post office, banks, dentists, eye doctors, massage therapists, and hair salons - all in the same block.  Library is a short walk away.   You cannot ask for a better location, especially if you don't own a car.

Summary: As a property owner, they are a worry-free management company!…read more A2Z has been fantastic at managing my property - around 8 years and I've never had to worry about a thing. They are trustworthy, competent, fair, and good at getting tenants who pay their rent and keep the place in good shape. All repairs were very reasonable in both cost and timing - I'm a bit sad I've sold my property because I couldn't ask for a better management team, and I will certainly use them again if I get another property in the area!

Jodi Bakst was our go to agent when we moved to Chapel Hill in 2008. She was extremely…read moreprofessional and detail oriented. Our requirements were difficult since we were combining two households into a mother-daughter home Jodi got on the case and found exactly what we needed. Having dealt with real estate agents on a few properties, in New York, I can tell you, Jodi is the best agent I have ever encountered. Nothing will fall through the cracks and the experience was delightful I highly recommend Jodi and her team.

Jodi went above and beyond for us, patiently guiding us to homes that suited our specific needs…read more She is extremely knowledgeable of the area, as we began our search in rural Chatham County, migrated north to Durham and Hillsborough, then finally ended up with a perfect home in Cary! She impressively handled some tricky, heated negotiations in a very professional, diplomatic manner. We were guided through the Closing process expertly. We highly recommend Jodi and her team.

I rented with LBP for 2 years and had only good experiences…read more I rarely had to submit maintenance requests, but when I did they were taken care of very quickly and with minimal interference. Moving out was also a breeze, the only reason I moved is because of my job relocating me. Every communication with LBP was clear and straightforward. I greatly appreciate that in a landlord/property management company.

THIS COMPANY IS AWFUL. DO NOT EVER RENT FROM THEM. I lived in a Louise Beck property for 2 years…read moreand was never once a day late on rent. This management company is TERRIBLE and THEY DO NOT CARE ABOUT YOU. First, when I moved in the place was filthy and I complained twice and got ghosted by their team twice. Then they refuse to deal with any issue involving bugs and the house falling apart. THEN they send you a lease addendum to sign while you live there forcing you to accept the premises as is and give up any claims. Oh and best part was when the HOUSE BECAME INFESTED WITH MICE AND THEY REFUSE TO PAY FOR IT OR HELP. Also, can't forget about the time the window broke because it was improperly fitted in the first place and it took me a week of contacting them before someone came out to fix it. Cherry on top was when they charged me $350 for trash removal (don't know what they are talking about) when I moved out!! And yet there was trash all over when I moved in! I will make it my life's mission so that you do not choose one of their properties. Truly a nightmare company.

Cat , Cat , Cat!!!! she is amazing , if I can give her a million stars I would do it if Yelp let me…read more. I honestly never in my life was so satisfied with someones work like I was with Cat . She is the best Property manager in the world . her sound judgment on things and her work ethics and her prompt response and experience are top notch . I highly recommend working with this company and with Cat to be specific .

I stuck with this property management company for five years, paying them every month. The one time…read moreI actually needed them, they completely abandoned me. My tenant had an unauthorized cat in my home which is an undeniable lease violation. Professional cleaners found cat urine on the baseboards and cat hair all over the house. They provided a written letter confirming it. I already know what MozeZen is going to say. They'll claim there were no damages which is irrelevant. The $400 pet fee isn't for damages, it's for simply having a pet in the unit. They'll probably also try to hide behind the fact that the tenant was allowed to have service animals. Doesn't matter. By North Carolina law, a cat cannot be a service animal. Instead of doing their job, they refused to collect the fee and told me to go chase the tenant myself. This whole situation reminded me of insurance. You pay them for years, then when you actually need them, they're useless. The broker in charge, who made this decision, wouldn't even speak to me. I was told she had more important things to do. So, imagine you have an issue with a property management company you've been paying for 5 years and the decision maker won't even take 10 minutes out of their day to have a discussion with you. Five years of loyalty for that disrespect? If you just want a basic property management company and never have any tenant issues, they may be okay. But the moment something actually goes wrong, you're on your own. Save yourself the headache and go with someone else.

I'm not sure why there are any negative reviews. I understand everyone has a different experience…read morebut mine was nothing short of perfect. Mark listed a furnished condo on Facebook marketplace. I was moving to Alamance county and this was the 1st unit I toured. It was perfect for me and I signed a lease. I stayed there for 2 years, paid my rent early, and had NOT A SINGLE ISSUE, EVER. Anytime I needed something, the company was a phone call, text, or email away. I just moved out and had my security deposit returned within 20 days. Excellent experience with Mark and his team. Will be in touch for my future real estate needs.

See the other reviews, same experience here. Very, very little is covered and if anything comes up…read morewith the rental, you're likely to be left handling and paying for it yourself. It's like owning the home without any of the benefits but all the responsibility. Mark, the point of contact for tenants, is responsive but mostly it's just to let you know that you're actually on the hook for whatever's wrong. When they do fix something, it's local handymen that come at any hour. The last one came to fix our backyard door at 8pm and he just let himself into the backyard and started working without talking to us. When he was finished, he told us all about his journey with meth addiction that he was fighting. Not a great experience for the family, that. If you took the time to research this, PLEASE PLEASE PLEASE do NOT make the same mistake we did and just assume you'll be treated fairly as a tenant. You will be held financially responsible and have to fix all the mistakes that these 20-30 year old house have even if you just moved in and haven't caused any damage. Live elsewhere at any cost if you can, we're considering just losing our deposit and working to live somewhere else at this point if we can. Never thought we'd break a lease but this company makes you really, really think about it.

Devona Cain NC Real Estate license #326515. SUCKS!!!! Not only did she breach contract with the…read moreLandlord, she ignored all calls, and Emails and text messages from the Landlord. Total lack of professionalism here, especially from a North Carolina real estate agent. Now Devona Cain has FAILED to return all keys and Tenant Security Deposits back to the Landlord in a Timely manner!!! January 16, 2025, keys and security deposits should have been returned, they were not. Devona Cain nor her Property Management Company, PURPOSED REALTY answer the phone. Devona Cain and her company PURPOSED REALTY are delinquent 40 days in sending back keys and security deposits. STAY THE HELL AWAY FROM THIS REALTOR AND HER PM BUSINESS..................