1. Ready Rim Repair

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Hemet, CA

Ready Rim Repair

5.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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3 months ago

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Les Schwab Tire Center

Les Schwab Tire Center

(170 reviews)

George was outstanding representative and brand ambassador. Didn't wait to introduce himself. Came…read morein. Gave me the straight options with pros and cons for all of them. Made the best decision with this information and was complete in quoted time of 15 minutes! Gave recommendations for future service and advised urgent issues that needed to be taken care of soon. Advised what to watch for in my monitors. Great professional service and unsurpassed customer experience

I have historically had great experiences with Les Schwab, but my recent visit to the Hemet…read morelocation on Saturday and Monday left me deeply disappointed. I brought my vehicle in for an oil change, wipers, and brakes. While the oil change and wipers were handled, the brake job hit a snag because their parts supplier delivered defective hardware. Since I was on a strict time crunch, I couldn't wait and was instructed by the staff to return on Monday morning to finish the job. When I called Monday morning, no notes had been passed on. After being left on a long hold by an employee named Juan, I had to call back to speak directly with the manager. While I understand mechanics arrive at 9:00 AM, being told to return for a pre-arranged follow-up only to find no preparation or readiness to accommodate a tight schedule is frustrating. To make matters worse, upon arriving at the shop, Juan didn't realize he had just spoken with me on the phone and attempted to charge me another $513 for the brakes--even though I had already paid over $500 for them on Saturday. A mix-up with parts can happen to anyone, but the total lack of internal communication, failure to honor the returning schedule, and the attempt to double-charge for a prepaid service is unacceptable. I hope management addresses these operational breakdowns so other customers don't experience this.

Ready Rim Repair - wheelrimrepair - Updated October 2026

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