0 star if I could…read more The customer service here given by Sherra is thrash. I will make sure corporate knows! I go in to try to make a payment using money gram. Right when I walk in she was rude with a horrible attitude. Didn't get a welcome after I was being respectful and nice. I ask if I can use the atm machine and she starts scolding me repeatedly for not swiping the card I entered it since it had a chip. Then I do as she told me and she goes hey hey ey ey ey!! You don't listen to my instructions. She said I won't help you with your transaction and you can take your business somewhere else and literally told me to leave. I came to visit family from California and had to make a really important payment for rent and this is the treatment I get from this horrible human being. Horrible customer service and I will make sure this gets reviewed.

Sherry was Very helpful and accommodated all my needs with cashing my check and helped me get $3…read moreoff for being a loyal customer. Thank you Sherra

I am a new customer with 1st Franklin Financial. After completing my loan application they went…read moreright to work. I am over the moon with their wonderful customer service and kindness. A very friendly staff! Thank you again. Ms. Brenda G. Brown

Just got approved for a loan..The service and payment plan were very affordable..They will help you…read morein a emergency..and the service is fast getting you the money..

Thier Lithonia location had me fill ouy an online form. They didn't accept it. Wasted my time in…read morethe store and Lithnia location seemed like the didn't want to be bothered. Just your typical I'm busy, I got to get my nails done attitude. Kayla is useless. Don't waste you time here. The manager at this location had ne fill out a form, again, only to tell me this does not work off credit. Wasted valuable time. They could have said all this over the phone. The offer up to $1200 on the web. At the store they say up to $900. When you get there they say up to $400. Kinsmith is a disgusting waste of valuable time. The Cherry on top. Clayton tried to respond for damage control stating Sorry you feel your time was wasted or you feel confused. These people are 100% goofies. Simply ignorant. My time was 100% wasted and I'm 100% not confused about this companies extremely uneducated workers. Good job Clayton, add insult to injury.

As Long as you have a job, you can get approved, but the amounts are very low…read more Paystub and bill is all you need.

thank you Ter'yasha for all of your help you were super fast and very professional I strongly…read morerecommend that you give this business a chance and asker for Mrs. Jackson

Miss Harris was very nice and she worked with me every step of the way. Was real nice and I…read moreappreciate her & her patience.

Excellent service and compassion for their customers. Carmen Salina's Zavala, at the Riverside…read moredrive location was amazing! She was able to help me above what I was expecting. Highly recommend 1st Franklin for financial help.

Absolutely the BEST! I have been a customer for over 2 years. The customer service is PHENOMENAL! I…read moreworked with IVIS as my rep a couple of weeks ago and she turned a bad situation for me into relief. I would recommend this business to anyone. The whole staff is non-judgmental, and sensitive to your needs.

You're terrible. They insult me. I thought I paid the loan off down to $300 all years I did…read morebusiness with them. All I can say is terrible. A manager he's a guy I don't remember his name but he used to learn Customer Service because he don't know how to treat people. I'll never go to him again. It was better off when they were in Buford. They were so awesome a girl that worked there named Dana and the manager. There was great. I wish they never would've moved

Bryanna hill was great and she broke everything down in orderly fashion . When y'all go in ask for…read moreher. You're going to leave with confident that you got the right loan for your situation.

Great experience. Great staff!!! Ms. Trisa and Bridgett always help me whenever I need a loan.read more

This location gets a big fat 0 rating I referred a young black male to this location and they…read morewanted to immediately refuse him service because of his dark black skin and height was too short so they instantly profiled him as a criminal just because he needed a loan and when he decided that he had taken all he could take from Trisa Perry racial behavior and asked for his paperwork back she dialed 911 to have him arrested when that wasn't even a crime! She can't wait to have all the blacks in jail even if they are innocent if you want to use the loan to bond out then I suggest you go here she would call the police just because you're Black that's the threat to her!