I have docked at SB for many years and am reporting, more than reviewing. SM's new manager- Tim…read moreand Sales Manager-Melissa have done more harm to this business in the last 2 1/2 years than ever before. Neither one of them know how to manage people as is evident by the scores of people who have quit and by the fact that these 2 have yelled at other employees and boaters in front of customers and boaters. Melissa even had to find someone to pilot the boats when she was attempting a sale, because she couldn't do it herself. (No license and no experience). It is extremely disappointing that the owner seems to be blind to what is really happening. The rates in 2023 increased by 30% and yet I have witnessed boaters cutting the grass because SB's has no employees to do this work. New restroom facilities were installed by prior management; however, under Tim's management are rarely cleaned. (Emptying the trash does not constitute cleaning). My educated guess is that they are down to under 5 employees (which includes the 2 "managers"). If the owner wants to keep this business afloat, then he should fire the 2 managers immediately and attempt to salvage his business. What was once a decent marina is now pretty bad. Sad to report, but thought you ought to know.

I recently had work done on my boat at smith boys. This included winter storage and several repairs…read morethat cost thousands of dollars. I was to have the boat moved from their property in the mid to end of June but had difficulty finding a hauler to take the larger boat. They were well aware of the challenges and provided no referral for a ship hauler. Instead of the end of June, I finally got it moved July 16. I was shocked when they hit me with an additional full summer storage charge which approached $800 for the extra few weeks I needed. No discussion, no advanced notification and no prorating. I was just shocked they had the nerve to do this. They have my money but they've earned an extremely unhappy customer who will never set foot on that property again. I will remember getting screwed by them for many, many years.

The Good: excellent mechanical repairs and attention, if you can get it…read moreThe Bad: horrible at docks (they singlehandedly destroyed a thirty year old wooden dock in just three years), even worse at brokering boat sales The Ugly: if you cross them, even slightly, and even if you apologize, they cut you off cold--without even the integrity to tell you to your face. They just leave you to the mercies of the lake and don't look back. Read the other reviews--this is a pattern of behavior for them. Employ at your own peril.

This business is responsive and has a commitment to customer satisfaction. They worked quickly to…read moreresolve engine faltering at higher rpms. Problem was resolved without taking boat out of water. They drove to my dock and diagnosed the problem, got the parts for a 1990 boat, and it is running like new.

Great place, great employees. We enjoyed our week at…read morelake,using your boat. Front office woman, very helpfulland nice. ( every one there is friendly.good company

Debbie was great, helped us get set up with a rental on late notice when my boat trailer broke…read moredown, they are friendly and accommodating.

This is where all the big boats on Lake Chautauqua dock but being a small lake, nearly every boat…read morehas a gasoline (none of the marinas even sell diesel fuel) engine and a 35 footer is considered a big boat. This marina also has the best facilities such as a restaurant, an on rails boat lift, in house marine mechanics & etc.

We were referred to Holiday Harbor by another resident in the area. It was a pleasure to deal with…read moreJamie who is very knowledgeable and very professional. Very recently, I was in their office to drop off the batteries for our pontoon boat. That evening, I received a text from an antagonistic individual in the neighborhood which included a photograph of me covertly taken while I was in the Holiday Harbor offices. The text included profanity and threats. It turns out that Charles, the owner of Holiday Harbor, took the picture and sent it to at least one individual in the neighborhood, who then used it to send a threatening message to me. That individual was arrested and, when confronted with his actions, Charles indicated he does this type of thing routinely. I have never encountered a business owner, particularly in a small community, that behaves in that fashion. It is astonishing that a local business owner would act in that manner, intentionally and deliberately creating a controversial and potentially dangerous situation. I strongly recommend, for your own safety, that you avoid doing business with Charles. He has a great staff, but he should not be trusted whatsoever under any circumstances. Regrettably, there is no option to rate this business with less than one star.

We traveled from Maryland to attend a high school regatta hosted by CLYC. It was cold and rainy but…read morethat didn't matter because the club took us in like we were old friends. We were told to make ourselves at home in all areas of the club. They provided breakfast and coffee both days. They opened the bar at 11 am and gave us access to the snack menu all day. The food was delicious. The bar staff was warm and friendly. The regatta was run more professionally than any I have ever seen and the viewing was spectacular. Our whole group was extremely grateful for the hospitality. If I'm ever in this area again, I hope to sail out of this club. If I lived in this area, I'd definitely be a regular there.

My friends and family went to a wedding last week. Most of us traveled 500 miles and better. The…read morewedding was held outside in the heat. When we went into the restaurant to relax and cool off, we found out there was no conditioning. Half the people were 60 and older. The employees told the bride that the air-conditioner was broken... I was told there was no air-conditioner and never was. You would think with over 75 people in that small space they would have had at least fans!!!! When most of the traveling people went back to the hotel, they were all hungry. I asked them didn't they eat at the reception... their reply was " It was too hot to eat." I would not recommend this place to anyone unless it is in the dead of winter!!!

RIP OFF! I'm a girl and BERNIE took advantage of me because…read moreof it. Charged me for battery replacement and spark plugs and he never took the cover off my boat. Told me it was fixed and it wasn't. Then I heard elsewhere he takes advantage of people who don't have a ton of money. I have a small boat and refused to make time for me, but definitely charged me for it! THIS GUY IS TERRIBLE!

I rented a ponton boat from Bernie and it was great. He had it delivered for me to Bemus Point…read morewith only a few hour notice. The boat was in top condition, ran great, was clean, etc. His price was cheaper than some of the competitors. I talked to him a few times on the phone and he was very friendly and quick to respond throughout the entire afternoon.

I enjoy working with the people they are very customer orientated and stand behind the work.read more

Just incredible people; I can't speak highly enough of them. Fair prices, knowledgeable staff,…read morecommunicative, and fantastic work. I'm generally a cynic when it comes to the goodness of people, particularly many of those involved with auto body shops. But Amanda is just an amazing person, and completely saved my anniversary trip. I half-joked with my wife after about moving from Ohio to Jamestown NY just because of our phenomenal experience with C&A. Exactly the kind of people you want to have in your community and the very definition of going above and beyond.

Unfortunately, the chairs reeked of cigarette smoke. It's so bad I can't bring them inside my home.read more

From the owner: I can do all upholstery boats, motorcycle, furniture....everything!! read more