1. Dreamboat Marine

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Warren, PA

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Dreamboat Marine

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

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Chautauqua Marina

Chautauqua Marina

(23 reviews)

On vacation at Chautauqua Lake and we decided to rent a pontoon boat to take the family out on the…read morelake and the boys could fish. Everyone we encountered was very friendly at the marina. They took my Husband to go over the operation of the boat for a good 10 minutes before allowing the rest of us to board. He's an experienced boater and a quick learner so we were very comfortable. The boat was very clean and contained the necessary safety equipment, including life jackets. We spent 3 hours on the lake enjoying a beautiful day of riding and fishing. When we were finished, we brought the boat in, unloaded our things while the marina gassed it back up. We received our gas bill, paid it, and left. Super easy all the way around and the employees were great! If we every find ourselves back at Chautauqua Lake, we'll definitely rent from them again!

STAY AWAY!!! After…read morereading the other 1-star reviews, I can confidently say our experience was very similar. The behavior we encountered was confrontational, combative, and completely irrational. Without question, this was the worst customer service experience I have ever had. Staff was incapable of having a professional conversation and handled the situation in an extremely unprofessional manner. We were denied use of the pontoon boat for the day we had reserved. Rather than simply refunding that day, he abruptly canceled and refunded the remaining three days of our rental as well, then told us to leave. The entire interaction was completely unprovoked. I genuinely feel sorry for anyone who has to work under those conditions. The woman who initially helped us at the counter was kind and professional, and she appeared visibly shocked and uncomfortable with the way the staff was conducting himself and representing the business. If I were the owner, I would be deeply concerned about the quality of management and customer interactions taking place. Then again, business must be doing well if they can casually refund $1,600 and turn away paying customers without a second thought. Based on our experience, I would strongly recommend looking elsewhere.

Smith Boys Of Chautauqua

Smith Boys Of Chautauqua

(6 reviews)

Rented a pontoon for the second time from Smith Boys and could not be happier with there service…read more Everyone was very polite and the pontoon we rented was newer and in excellent condition. Very happy with this business!

I have docked at SB for many years and am reporting, more than reviewing. SM's new manager- Tim…read moreand Sales Manager-Melissa have done more harm to this business in the last 2 1/2 years than ever before. Neither one of them know how to manage people as is evident by the scores of people who have quit and by the fact that these 2 have yelled at other employees and boaters in front of customers and boaters. Melissa even had to find someone to pilot the boats when she was attempting a sale, because she couldn't do it herself. (No license and no experience). It is extremely disappointing that the owner seems to be blind to what is really happening. The rates in 2023 increased by 30% and yet I have witnessed boaters cutting the grass because SB's has no employees to do this work. New restroom facilities were installed by prior management; however, under Tim's management are rarely cleaned. (Emptying the trash does not constitute cleaning). My educated guess is that they are down to under 5 employees (which includes the 2 "managers"). If the owner wants to keep this business afloat, then he should fire the 2 managers immediately and attempt to salvage his business. What was once a decent marina is now pretty bad. Sad to report, but thought you ought to know.

Dreamboat Marine - hobbyshops - Updated October 2026

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