Well I came for what would have been expected to be a quick visit for 4 small issues to make me safe to keep going on the road with a truck I just bought. Rayce was my service advisor and Paul was my mechanic. #1. My turn signals and brake lights worked but the running lights were not working when I plugged my trailer in. Without a trailer the circuit would reset and work fine so I asked for them to start by replacing the trailer connector on the truck first to see if it would help. 3 Hours later the tech had looked at possibly every other wire on the truck and not the plug I asked for. Finally the plug was not the problem but apparently a bad wire under the truck... So my guess was incorrect after all. #2. The trailer brakes also were not working which also made me believe it was the connector or wires going into it. The power was to the controller and going to the wires in the plug, but not actuating the brakes. It turned out there was a missing all time power wire to the trailer to run the pump for the hydraulic brakes. The tech ran a power wire and that was that. Since it took 3 hours to find the first one wire problem I asked for status updates every hour or so while I was waiting and walking around outside to kill time it seemed I was bothering the service writer even though he was not on the phone or doing too much. I don't think they guy was trying to be rude, but I was getting anxious as the labor rates were building up... #3. I had an air leak for my airbag leveling system where the air lines go in and out of the leveling controller? (not sure what it is called) on the frame. We didn't get that done for lack of a part for this trip. #4. My trailer axles were out of alignment from the factory by more than 1.2"!!! They fixed that super quick and that is a relief... Apparently PJ Trailers does not have great quality control! When you are paying anywhere near $100 an hour you really want to see progress and feel respected and know your money is buying services and not merely time taking that builds your bill. I would recommend this place but as with anywhere do your due diligence and pay attention to what is going on. There must be faster service somewhere. Paying that much for service means the customer has a right to feel frustrated to see the tech talking to other techs leaning on the truck talking and taking so much time. 3 hours to diagnose a wire seems crazy since we knew which wire it must have been as it controls the running lights only. One could have replaced the entire wire in less time. I feel that was quite a lot of labor for that issue. My other issues were resolved in a reasonable time. All in all I can continue in my trip now with less worry. Rayce worked with me in some of the labor for the long diagnosis and I appreciate that a bunch. That was worth the 4th star! In summary, a quick fix can be costly here or anywhere if you have bad luck or less than speedy diagnosis! One experience cannot judge a place based on one visit but I also cannot give a super awesome recommendation either. read more

Well I came for what would have been expected to be a quick visit for 4 small issues to make me safe to keep going on the road with a truck I just bought. Rayce was my service advisor and Paul was my mechanic. #1. My turn signals and brake lights worked but the running lights were not working when I plugged my trailer in. Without a trailer the circuit would reset and work fine so I asked for them to start by replacing the trailer connector on the truck first to see if it would help. 3 Hours later the tech had looked at possibly every other wire on the truck and not the plug I asked for. Finally the plug was not the problem but apparently a bad wire under the truck... So my guess was incorrect after all. #2. The trailer brakes also were not working which also made me believe it was the connector or wires going into it. The power was to the controller and going to the wires in the plug, but not actuating the brakes. It turned out there was a missing all time power wire to the trailer to run the pump for the hydraulic brakes. The tech ran a power wire and that was that. Since it took 3 hours to find the first one wire problem I asked for status updates every hour or so while I was waiting and walking around outside to kill time it seemed I was bothering the service writer even though he was not on the phone or doing too much. I don't think they guy was trying to be rude, but I was getting anxious as the labor rates were building up... #3. I had an air leak for my airbag leveling system where the air lines go in and out of the leveling controller? (not sure what it is called) on the frame. We didn't get that done for lack of a part for this trip. #4. My trailer axles were out of alignment from the factory by more than 1.2"!!! They fixed that super quick and that is a relief... Apparently PJ Trailers does not have great quality control! When you are paying anywhere near $100 an hour you really want to see progress and feel respected and know your money is buying services and not merely time taking that builds your bill. I would recommend this place but as with anywhere do your due diligence and pay attention to what is going on. There must be faster service somewhere. Paying that much for service means the customer has a right to feel frustrated to see the tech talking to other techs leaning on the truck talking and taking so much time. 3 hours to diagnose a wire seems crazy since we knew which wire it must have been as it controls the running lights only. One could have replaced the entire wire in less time. I feel that was quite a lot of labor for that issue. My other issues were resolved in a reasonable time. All in all I can continue in my trip now with less worry. Rayce worked with me in some of the labor for the long diagnosis and I appreciate that a bunch. That was worth the 4th star! In summary, a quick fix can be costly here or anywhere if you have bad luck or less than speedy diagnosis! One experience cannot judge a place based on one visit but I also cannot give a super awesome recommendation either. read more

I don't even know how to start this review it goes a little something like this my husband was hired there and in the 25 years he has been a master tech diesel technician he has never seen such poor working conditions ever . Technicians are required to work outside in the hot Arizona heat no type of air just the outside air...no swap coolers,no ACs and required to leave thousands of dollars worth of tools under an awning in the yard....because their not allowed to put their tools in the shop...that is also where they are required to work on all vehicles . The service advisors warned my husband the first day he was there that Brian the service manager was bipolar happy one minute...mad the next....oh did my hubby learn the hard way that came out to all be true after one week of working there in such poor working conditions. my husband said the hell with this I've never had to work like this before, terminated his own employment and is still waiting for a weeks paycheck. Nancy Rash the HR lady is completely lost. She straight up lied to my husband and said she mailed the check out when in fact his last paycheck was never mailed out to him. we are currently filing with the Arizona Department of labor. he has tried several times to contact ASH but they won't return calls and has tried to contact the service manager still nothing please. we are begging you to beware of this place it is a crooked operation and if you're thinking about going to work there please think again. read more

The service manager is very rude. And your techs are very unskilled. I will be taking all My busses to canyon state