We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

Thompson Drain and Plumbing responded to our inquiry immediately and we got same day service!…read moreHighly recommend!

Please don't trust this man. I hired him to do a hot water heater replacement. I was in a bit of a…read morehurry so I just went with him instead of getting multiple quotes (my fault). He not only overcharged me (an unethical amount) but he lied about the quality of hot water heater that he was installing. He promised me top of the line when he actually gave me bottom tier scratch and dent. Had issues with it months later only to find out that it was used and had rust on the back and the inside. Less than a year later, I'm having to get a new replacement. Karma.... Is all I have to say.

fast, courteous, responsibly price (beat out 4 others) and when in a pinch came out again for a…read moredifferent problem right away! I am honestly impressed with their service and work. Oh did I mention it was a holiday!!!

We needed a full washing machine hook up at our cabin. Mr. Gamble came and quoted $800.00 to…read moreconnect the washer discharge to the main lead to the field which bi-passes the tank. And install hot and cold water for the washer. We have the inspection report from the county showing where the septic tank and field lines are when the cabin was built. My happier already dug up part of the tank so they could see where it was. This should have been a fairly easy job. He started digging and couldn't find the discharge pipe from the tank to the field. He proceeded to dig up the entire top of the tank and removing the lids and BROKE THE TOP the of the tank. And although the county inspection drawing shows where the discharge is located from the tank, he still couldn't find it. Mr Gamble concluded there was no discharge into a field line. We Only have a septic tank with a hole in the bottom which allows the sewage to leech in the ground under the tank. He said. Obviously I was upset at this news. They began laying the pipes to connect the washer discharge directly into the tank. Ok. I asked Mr Gamble to continue digging to see if he could find the tank discharge into a field. I told him I would pay extra for this. Guess what? He dug down about 18 inches more and found the discharge exactly where the drawing showed it was! A miracle! .And low and behold, it was smashed and damaged. Of course, I cannot say for certain that during his digging, he was the one who damaged it and then covered it up claiming there is no discharge, but there has never been any problem with the tank or field. So you decide. It was directly under where he smashed the top of the tank. I saw this happen with my own eyes. I was standing right there. So now we needed the discharge pipe replaced from the tank which they did and they shoved a big rock in the side of the tank to cover the hole he made. Yeah, I am sure that'll hold. (sarcasm). Total bill came to $1,200.00. Because they replaced the discharge pipe and dug extra. Complete BS. Avoid this company at all cost. I will never ever recommend them to anyone .

Jason did a spectacular job fixing our bathroom shower. He was courteous, prompt and professional.read more

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

Aweful, they charged $927 to come out and do nothing. They made my daughter pay them. Then, they…read moresent me an estimate to do a cleanout for $6K and wouldn't apply the $927 to it. The first time they came, they didn't even drain the waste water... and were very incosiderate. My daughter was able to obtain only 50% refund. We called another company and got it all done for $4,178. They applied the initial visit/inspection to the overall job, and gave us a temporary solution while they completed the new cleanout. Don't use this company.

Do not call them. They promised same day service but only sent a guy out for a quote. Next day they…read moredid not show up and claimed they called multiple times but did not. My family spent an extra day without water service because of them.

I had a leak and it was quickly found and resolved once Squirrel showed up. I was so happy with his…read moreservice and professionalism that I also had all the toilets replaced!

From the owner: Residential and Commercial Plumbing Servicing Central Alabama. read more

We found KFN Empire on Angi's list, which had vetted them as a reliable contractor service for…read morehandyman needs in the Alabaster, Alabama area. They contacted us promptly after the Request For Quote went out to all contractors in the area, and showed sincere enthusiasm for the work, even though our project was very small (it was to come out to Alabaster to fix a front porch light fixture, which had been ripped off my elderly mother's house by 'porch thieves' who had targeted her). They came out to my mother's home, were respectful of her property and her privacy, inspected the work to be done, gave me a prompt estimate of the costs (and were willing to discuss the cost with me on the phone as well). Then, they went out the next day and completed the work, and billed me exactly what had been quoted. The work was professionally done with solid competence regarding electrical issues. Excellent customer service as well. We will be hiring them again for any future handyman services. Thanks KFN!

From the owner: Call us today to book handyman services! Anything under the roof or under the sun, we will get it…read moredone!