I feel obligated to share my experience so others can make an informed decision…read more
I was relocating from Colorado to Florida while seven months pregnant, so I needed a realtor I could trust. Unfortunately, my experience with Sarah Lowry was incredibly disappointing and added unnecessary stress to an already overwhelming move.
The first home I wanted to purchase was lost because Sarah told me the sellers wouldn't agree to my timeline. I even offered to rent out my Colorado home to accommodate them. Later, after I questioned what was happening, I found out she had never actually heard back from the sellers. Had I known that, I could have pursued the property differently. That opportunity was lost.
When I asked to be released from my buyer's agreement, she refused.
We eventually found another home, but I had to ask her to go view it. Throughout the transaction, I handled everything promptly--earnest money, inspection payments, paperwork--so delays were never on my end.
Before making an offer, I repeatedly asked whether the pool had a heater because it was important to me. Each time, I was assured that it did. After the inspection, we discovered there was no pool heater. Instead of taking responsibility, Sarah suggested I give up my negotiated epoxy garage floors and ask for a pool heater instead--even though the mistake was hers. I refused. Installing a heater would cost me approximately $7,000. She eventually contributed $3,000 toward the mistake, while the sellers would not provide one, leaving me responsible for the remaining cost.
After closing, the problems continued. Several repair items that were contractually agreed upon still had not been completed, and I constantly had to follow up for updates. I rarely received proactive communication.
The final straw came when I asked for an update on the repairs and why I always had to be the one following up. Instead of addressing my concerns, Sarah told me I was being "nasty," gave me the sellers' phone number, and said I could be "rude and nasty" to them instead. That response was incredibly unprofessional.
Throughout this process, I moved across the country while pregnant, purchasing a home I had never seen in person. Sarah only had to visit one property, attend one inspection, and complete one final walkthrough, yet I often felt like I was inconveniencing her simply by expecting communication and follow-through.
Even after closing, she never explained how I would access my new home. I had to ask, "How do I get into my house?" She simply texted me the garage code. There was no offer to meet me, hand over keys, or make sure everything went smoothly.
She also accused me of being "nasty" to the mortgage company she recommended. The reality is that the day before closing, I was unexpectedly told I needed to pay off a $60,000 car loan. Anyone facing that kind of last-minute surprise while relocating across the country would understandably be frustrated.
I believe good customer service is measured by communication, accountability, and advocacy. Unfortunately, I experienced very little of any of those. Instead, I was left chasing updates, correcting mistakes, and defending myself for simply expecting the level of service that any homebuyer deserves.
I cannot recommend Sarah based on my experience. Buying a home--especially from another state while pregnant--should have been exciting. Instead, it became one of the most stressful experiences I've ever had because I never felt supported or represented.
