pkg not delivered- scan shows delivery before driver was on my property and I have video of the fed…read morex driver. I have reached out to several customer representatives and none have been able to help

I had a work laptop being delivered to me. I made sure it required a signature because things seem…read moreto disappear from porches in my neighborhood. I had two attempted deliveries and I called the next morning and spoke with a service rep. I asked them to hold it at the ship center so I could pick it up. Customer service was professional and quickly re-routed my package back to the shipment center. I went by there after work and was pretty much in and out of there in 5 minutes. It was easy and efficient. I did overhear a customer on the phone with FexEx customer service who was missing a package. Was told it was at one place - and not there, and then at this location an it was not there either. I guess it's hit or miss? My experience this time was a hit.

I was treated rudely. A girl offered to help me but then became rude because I was trying to save…read moremoney. Said it wouldn't make a difference. Just walked away after tossing my receipt down. I asked another man if I was thru because she walked away and he said. Your good. I geuss that's the way people say thank you nowadays for giving them service. There used to be a nice man working here but haven't seen him in awhile. He was always helpful . *make a difference in box or bag. Also she put one piece of tape on after I asked for tape to secure envelope. I asked if I could use tape and she said it's not going anywhere. I said I would just like it to look neater. I'll probably go elsewhere next time I need shipping.

I had a great experience with the customer service reps here when dealing with a mix-up about a…read morepiece of mail. The FedEx Ground manager kindly informed me that this location can't receive postal mail--hypothetically, even he's not authorized to get it. I'm glad to have that cleared up! Now, to figure out where the mail ended up...

Absolutely horrible. Dishonest. Totally fabricate reasons for not delivering on time. Speaking with…read morea person takes forever to get to. Especially when they just disconnect you and you start all over. Customer service is a joke. They are polite but absolutely ineffective. on the phone 45 minutes today. This last delivery was entered as unable to deliver due to location security. I have no location security. Never have. Horrible delivery service. Even worse customer service. Cant add photo. Still no package

Once again, FedEx ground has dropped the ball on a delivery. There is a bright spot in this crappy…read moreservice, however; FedEx ground hires illegals, keeping their costs down while they misplace & destroy your precious packages. Sadly, I do not have a picture for this review because they have lost this package. I am requesting UPS whenever possible, but some companies don't offer that option. Maybe I just need to do business with companies that offer other shipping options. FedEx sucks rotten horse apples.

Yes.Their drivers don't put package where they should go.I have had 4 packages that was put at…read morewrong place and never got it back.There are some thieves out there and we the buyers are paying for them to get it free¡!!!!!!!!!!!!!!!!!!!!!!!!

My mail box is 1/4 of a mile from my home. I can not see my mail box from my home . My package was…read moreleft beside my driveway propped up against my neighbors fence at my mail box they sent the picture of it sitting there instead of bringing it to my home. in this date and time when porch pirates will come on your porch and steal your package. Is this Fed Ex's policy to help the porch pirates steal all they can or is Fed EX in with the porch pirates and gets a percentage of what ever they can steal?

I have been to many Fedex offices over the years but this by far is the best. I ship…read moreInternationally and they (others) always get it wrong!!! The were polite and knowledgeable and quick!! Fantastic!!!

Couldn't make it to the store, which makes it that much better…read more I emailed Melissa the info I needed printed & faxed to save my insurance, & she professionally & perfectly processed this request for me. Saved my bacon :-) She deserves a raise PS Contrary to what it says, I'm in Chattanooga, TN Store #0519

excellent customer service! I wasn't even inside the door and they helped me with my 8 packages…read more service with a ile!

The best and most friendly package drop off in my area. They have always been so helpful and…read morefriendly!! I use them alot and spend a lot of money there!! They get my #1 vote in Chattanooga!! Thank you for your Great Customer Service!! Appreciate it greatly!!

I would give them zero stars if possible. They do all Walmart.coms deliveries and every time I…read moreorder a 2 day ship item it takes over a week. I have to chase them down and only after I contact them they change the shipping date. I have all the conversations of FedEx and Walmart and can't get ahold of any one from a manager or Supervisor to even call or email me at all! they have nothing but excuses and no balls!!!

The FedEx driver, Taylor, that apparently drives the route I live on continuously refuses to…read moredeliver my packages. He intentionally takes blurred photos of his fingers so you can't see the driveway or my house, and enters. "business was closed" as the reason for not delivering it. I have called customer service, but it seems that FedEx doesn't really care. I will choose UPS over FedEx EVERY time. I have had MANY delivery issues with Fedex over the years, but NEVER with UPS, and I have started requesting that Amazon use UPS for all that I order because of it. I'm so sick of lazy people that don't want to do their jobs!

FedEx is about one notch above USPS! Packages get thrown out in driveway and never delivered to the…read moredoor. My last shipment was left on top of outdoor garbage cans and when my garbage service came my wife had to chase them down to get my package as they thought it was garbage. Directly above the garage cans is a large sign that is bright yellow that plainly states to leave all packages on front porch. I contacted FedEx and was told I would receive a follow up call but I never received a call back. I instead received an email stating that my package was properly delivered. By the way the package was a $750.00 item that ended up being too damaged to keep.

What is wrong with the operation out of Knoxville? Another stay at home all day waiting for…read moresignature required packages. FedEx App says they are on a local truck for delivery today but nothing.

1. Door reads 11-12 lunch I arrived at 12:03 and was…read moregreeted by an older gentleman who stated lunch was until 12:10! Okay, maybe change the door hours. It was very awkward waiting for lunch to be over! Now, it's 12:12 when the owner/ employee came in. Stated, he could print my label for FedEx, with charge of 5.00 dollars or I could go to FedEx?! Isn't Pack-N- Ship authorized to ship via FedEx as it clearly states on my phone?! Anyway, I saved my 5.00 and returned my item to Walmart for free. I WILL NEVER BE BACK!

Easy to find and park, just off I-75 and Paul Huff. Looks like they do U-Haul, sell boxes, and…read morehandle FedEx stuff. I was just dropping off a package for FedEx, and they guy behind the counter was friendly and helpful.

Service was incredible and all the staff was very helpful. Everything I needed was printed quickly…read moreand correctly.

RIP OFF ALERT!!!!! If an employee makes just ONE photocopy for you, there is a surcharge of $2.50…read moreJUST FOR THAT ONE PIECE OF PAPER. And they DO NOT warn you in advance. BEWARE OF UNSCRUPULOUS BUSINESS PRACTICES AT THIS FEDEX LOCATION in the Gallery Shopping Center. When I spoke with the manager, she actually defended the way that customers are RIPPED OFF. I've had much better experiences at the FedEx location on Kingston Pike in Farragut.