Had an MRI on 8/9, today is 8/21, the MRI still has not been read or looked at. Called twice…read more Nothing could be done. This horrible. I do not recommend anyone ever going here.

I am extremely disappointed with this ultrasound provider. My ultrasound results were never sent,…read moreand every time I called to follow up, I received unclear answers and no real assistance. What is most frustrating is that they place strict requirements on patients and threaten delays or cancellation of services if those requirements are not met, yet they do not hold themselves to the same standard when it comes to delivering results and communicating with patients. In my case, this situation involved my family's health, including concerns related to a child. Delays, poor communication, and lack of accountability are unacceptable when people's health is involved. Healthcare providers should understand the stress families experience while waiting for important medical information. Unfortunately, I did not feel that my concerns were taken seriously. I hope they improve their communication, follow-up procedures, and overall patient care.

I've had a great experience at this imaging center. Everyone here is incredibly kind and welcoming,…read moreand they always make me feel comfortable during my visits. The staff is patient, professional, and truly cares about creating a positive experience for their patients. I really appreciate the way they treat people, and I would definitely recommend this place.

So happy. I messed up my MRI went to the wrong place. Puyallup staff called ahead to help them be…read moreprepared. They were able to get me in. A+A+ FOR DUSTIN!!!! I was so afraid. He talked to me and helped through it entire time. He helped me by talking and telling me where and how longer I would take. I was good to hear his voice. Thanks to the staff for their support in getting me in that day. Thanks Dustin

We had our ultrasound here a couple weeks ago and at first my baby wasn't moving too much so the…read morelady kindly offered to have us come in about 2 hours later, (cannot remember her name). We return after eating lunch and she was so active up on the screen! It was such a magical experience and the lady doing our ultrasound was so much fun and so so nice. Highly recommend this experience if you are pregnant and looking for an ultrasound boutique for videos and photos of your baby. They even have little stuffed animals you can pick from to put your baby's heartbeat in which was super cool 10/10!!

So nice!! The ultrasound tech was so kind and talked us through the whole process and wad happy to…read moregive us beyond exceptional service across the board. We also got a super cute set of freebies. Very nice, calm, and friendly environment.

This is my second visit to this office and I cannot stop raving about the customer service and…read moreExcellent Quality of Care I keep receiving. I am a very private and sometimes picky at everything. Diagnostic Imaging Northwest is my permanent place for imaging !!! They were so professional and actually listened to me as a person not just another paying customer. Thank you to Ms .Angie and Ms. Sarah in Imaging and Me. Aubrey front desk. I left there with confidence knowing the entire team down to the Radiologist reading my images are taking care of me. Thank you again !!!!!! Sending everyone I know your way!!!

I had a great experience! Opted to get an MRI done while in the Seattle area visiting family and…read moreso thankful I landed at the Bonney Lake location. I was originally scheduled at a nearby location, but their MRI machine went down and so my appointment was moved to Bonney Lake. The staff was great; efficient, kind, communicative. My MRI report was so thorough as well.

No one wants to have an mri done. I hadn't had one done since my early teens so I was anxious. I…read morealso am faint when getting a blood draw or iv. My mri had to have a contrast so I was a little anxious. The front desk lady was warm and kind. Blonde lady.. just her smiling and telling me the paperwork isn't too bad joking with me instantly relaxed me. It was not long and I was called back by my tech Amanda. She explained everything and let me go change. I like they ask what size scrubs you would prefer. After changing in a private room you secure your stuff in a locker. She also gave me socks. Very kind. Amanda had great bedside manners and suggested doing the iv laying down once in the room. I have tricky veins and she took her time to find a good one. Instead sometimes people can rush and poke multiple times. I was thankful she was so thorough. It was the most painless iv I've ever had. She was sweet making sure I was comfortable as possible given the circumstances. The process of imaging didn't go quick about 40 minutes for the area I needed but the staff made the experience much nicer and I would recommend this place to everyone who needs They were exactly on time. I felt like I barely waited. Thanks guys!

Check in went quickly and the technician was amazing. I was in and out in less than 45 minutesread more

Scheduling used to be easy. Now they only do screening mammograms on Mondays and Fridays so I…read morecouldn't get an appointment for 4 months. During the extensive call to schedule the appointment (health history questions ,etc) there was no mention that they are no longer in Premera Heritage Prime network. When I checked in the registrar said "it should all be covered". She also did not mention that they are not in my network. They billed over $1000 for a routine screening mammogram and I now owe the deductible because they are "out of network" for Premera Heritage Prime. The technician and scan were efficient. The follow up letter was timely.

Had a mammogram. Technician was kind, caring and thorough…read more She showed great patience and made me comfortable with the test. I'm very grateful . Facility was clean and bright,

Unless you feel like constantly chasing them down, ask for a different location from your…read moreorthopedic or Doctor. I handed some info to them that pertained to my heart monitor. They promised to call me back the same day... nope Next day I call them - Voicemail Next day I call them - Another Voicemail - hour later, called back Told by my Orthopedic specialist at Puget Sound Orthopedics that the Imaging place will call me within 5 days to schedule an MRI but I will likely have to call them (pretty bad when their own Doctors have no faith in them). Day 5 comes... nothing Day 6 I call them - Voicemail Day 7 I call them - Voicemail It's a good thing I am only in a little pain. If I was experiencing severe pain, I would be seriously sick of these people. You NEVER reach a person when you call. You get sent to the Voicemail box and promised an answer within 24 hours that never happens. If you are in any sort of hurry, just beg your Doctor to send you anywhere but the Tacoma Puget Sound Imaging. If you are in no hurry, roll the dice and go here.

I've had to use Cascade Orthopedics in 2007, 2021, and again in 2023. I like the fact that there is…read morean Imaging company located at the Auburn location. I like my doctor who has been with me each of the 3 times.

From the owner: Cascade Orthopaedics in Auburn and Bonney Lake, Washington, is the only private orthopaedic and…read moresports medicine clinic in the area. Consisting of a team of trained orthopaedic surgeons, the practice provides compassionate and high-quality care to patients in the area. The orthopaedic surgery clinic offers on-site diagnostic testing, including imaging and electromyogram (EMG) testing to diagnose conditions such as carpal tunnel syndrome, fractures, elbow disorders, and shoulder disorders. Additionally, the team at Cascade Orthopaedics use their on-site ultrasound-guided imaging to assist with pain management procedures and joint injections.   Cascade Orthopaedics provides urgent orthopaedic care to manage those unexpected injuries. The orthopaedic surgery clinic also has an ambulatory surgical center where they perform arthroscopy procedures, total joint replacement, and spinal surgery. At Cascade Orthopaedics, the team takes a diverse approach to care, from conservative to surgical and holistic to traditional.  The orthopaedic surgery clinic aims to reduce pain, promote healing, and restore health and function. Call Cascade Orthopaedics, or schedule an appointment online today.

Such caring and amazing doctor. Great quality pictures. Place is clean and welcoming.read more

Doctor was amazing very nice he got great photos , clean and comfortable environment I'd go 100x…read moreagain 10/10 recommend!!

Carrie was so very pleasant and helpful. She went above and beyond resolving my issue. We certainly…read moreneed more people like her in customer service! I can't Thank her enough!! Michelle Voegele

Garbage service. Never received invoice. Paid balance and continued to get contact about that same…read morebalance. If they cant handle billing data they definitely shouldn't be trusted with medical data.