Just wanted to say how much I appreciate the kindness and professionalism I received at this clinic…read moretoday. The receptionist was very friendly and personable, keeping a smile on her face and talking with me while checking me in. Sometimes I get anxiety checking in at doctor offices because of how rude some receptionists can be. I didn't feel like a number and was not treated like a child here (receptionists out there: take note!). The lady who performed my ultrasound was also very nice and gentle with the procedure. Thank you for making an uncomfortable appointment as comfortable as possible.

I've been going to DINW for over 10 years. Every single time I've called I get the "We're…read moreexperiencing higher than normal call volumes...." After this long NO YOU AREN'T! You're just too cheap to hire more people to answer the phones! It would be great if I didn't have to wait over 10 minutes every time I call for anything.

I've had a great experience at this imaging center. Everyone here is incredibly kind and welcoming,…read moreand they always make me feel comfortable during my visits. The staff is patient, professional, and truly cares about creating a positive experience for their patients. I really appreciate the way they treat people, and I would definitely recommend this place.

A sign language interpreter was required for an appt, the interpreter was scheduled for the wrong…read moretime by their staff. The manager refused to allow us to wait the 30 mins for the interpreter saying they were on a tight schedule. Even though it was their fault and I had to take a day off for it! I will never go back.

So nice!! The ultrasound tech was so kind and talked us through the whole process and wad happy to…read moregive us beyond exceptional service across the board. We also got a super cute set of freebies. Very nice, calm, and friendly environment.

We had our ultrasound here a couple weeks ago and at first my baby wasn't moving too much so the…read morelady kindly offered to have us come in about 2 hours later, (cannot remember her name). We return after eating lunch and she was so active up on the screen! It was such a magical experience and the lady doing our ultrasound was so much fun and so so nice. Highly recommend this experience if you are pregnant and looking for an ultrasound boutique for videos and photos of your baby. They even have little stuffed animals you can pick from to put your baby's heartbeat in which was super cool 10/10!!

This is my second visit to this office and I cannot stop raving about the customer service and…read moreExcellent Quality of Care I keep receiving. I am a very private and sometimes picky at everything. Diagnostic Imaging Northwest is my permanent place for imaging !!! They were so professional and actually listened to me as a person not just another paying customer. Thank you to Ms .Angie and Ms. Sarah in Imaging and Me. Aubrey front desk. I left there with confidence knowing the entire team down to the Radiologist reading my images are taking care of me. Thank you again !!!!!! Sending everyone I know your way!!!

I had a great experience! Opted to get an MRI done while in the Seattle area visiting family and…read moreso thankful I landed at the Bonney Lake location. I was originally scheduled at a nearby location, but their MRI machine went down and so my appointment was moved to Bonney Lake. The staff was great; efficient, kind, communicative. My MRI report was so thorough as well.

Insurance authorized a MRI and my doctor said to make an appointment with Rayus Radiology. I called…read morethe Poulsbo, Wa. office and was on hold for a ridiculous length of time. I hung up and just called back four hours later with same result. Making my appointment with another imaging company.

I've called numerous times and have been on hold more than 30 min each time and ended up hanging…read moreup. Terrible!

Scheduling used to be easy. Now they only do screening mammograms on Mondays and Fridays so I…read morecouldn't get an appointment for 4 months. During the extensive call to schedule the appointment (health history questions ,etc) there was no mention that they are no longer in Premera Heritage Prime network. When I checked in the registrar said "it should all be covered". She also did not mention that they are not in my network. They billed over $1000 for a routine screening mammogram and I now owe the deductible because they are "out of network" for Premera Heritage Prime. The technician and scan were efficient. The follow up letter was timely.

Had a mammogram. Technician was kind, caring and thorough…read more She showed great patience and made me comfortable with the test. I'm very grateful . Facility was clean and bright,

Unless you feel like constantly chasing them down, ask for a different location from your…read moreorthopedic or Doctor. I handed some info to them that pertained to my heart monitor. They promised to call me back the same day... nope Next day I call them - Voicemail Next day I call them - Another Voicemail - hour later, called back Told by my Orthopedic specialist at Puget Sound Orthopedics that the Imaging place will call me within 5 days to schedule an MRI but I will likely have to call them (pretty bad when their own Doctors have no faith in them). Day 5 comes... nothing Day 6 I call them - Voicemail Day 7 I call them - Voicemail It's a good thing I am only in a little pain. If I was experiencing severe pain, I would be seriously sick of these people. You NEVER reach a person when you call. You get sent to the Voicemail box and promised an answer within 24 hours that never happens. If you are in any sort of hurry, just beg your Doctor to send you anywhere but the Tacoma Puget Sound Imaging. If you are in no hurry, roll the dice and go here.

I've had to use Cascade Orthopedics in 2007, 2021, and again in 2023. I like the fact that there is…read morean Imaging company located at the Auburn location. I like my doctor who has been with me each of the 3 times.

From the owner: Cascade Orthopaedics in Auburn and Bonney Lake, Washington, is the only private orthopaedic and…read moresports medicine clinic in the area. Consisting of a team of trained orthopaedic surgeons, the practice provides compassionate and high-quality care to patients in the area. The orthopaedic surgery clinic offers on-site diagnostic testing, including imaging and electromyogram (EMG) testing to diagnose conditions such as carpal tunnel syndrome, fractures, elbow disorders, and shoulder disorders. Additionally, the team at Cascade Orthopaedics use their on-site ultrasound-guided imaging to assist with pain management procedures and joint injections.   Cascade Orthopaedics provides urgent orthopaedic care to manage those unexpected injuries. The orthopaedic surgery clinic also has an ambulatory surgical center where they perform arthroscopy procedures, total joint replacement, and spinal surgery. At Cascade Orthopaedics, the team takes a diverse approach to care, from conservative to surgical and holistic to traditional.  The orthopaedic surgery clinic aims to reduce pain, promote healing, and restore health and function. Call Cascade Orthopaedics, or schedule an appointment online today.

We came to Prenatal Universe Ultrasound during our first pregnancy, and because we had a great…read moreexperience, we came back again for our second! The sonographer is super patient with our shy babies and really tries his best to get good images every time. He also explains what we're seeing on the screen and keeps us entertained the whole session. We've been here six times already, and the service has always been amazing. Definitely recommend this place if you want a fun and comfortable ultrasound experience for your family!

This place was amazing!! I wasn't sure what to expect for my first ultrasound experience at almost…read more7 weeks, but we were able to see baby and get some pictures. I felt very comfortable and loved his calm energy. Will definitely be back!

Garbage service. Never received invoice. Paid balance and continued to get contact about that same…read morebalance. If they cant handle billing data they definitely shouldn't be trusted with medical data.

I received excellent customer care. Carrie H was very thoughtful helpful and patient and helped me…read morenavigate with the insurance company. Thank you for your great service!!!