A very busy place, but they always try to get me in as quickly as possible. Convenient locations, great staff. The technicians are always classy, warm and professional. read more

Insurance authorized a MRI and my doctor said to make an appointment with Rayus Radiology. I called the Poulsbo, Wa. office and was on hold for a ridiculous length of time. I hung up and just called back four hours later with same result. Making my appointment with another imaging company. read more

I've called numerous times and have been on hold more than 30 min each time and ended up hanging up. Terrible!

I was witnessed this morning how young lady at front desk was so rude to the patient. This is ridiculous, to hear how stuff is not welcoming. She spoke in angry way with the lady. This cannot be accepted and not spoken! Glad that I have to only stop once and never go back to this place again. read more

I went to an appointment via the shuttle as I am disabled (my knees). I get there and am told they couldn't do the test due to the leg was bigger than normal so the leg wouldn't fit. I was a little put out, but understood. I couldn't just leave as I had for a shuttle to come back to pick me back up. Another appointment was made for me for a different place that would help me. I wait and go to my next place that would fit my leg. I make reservations to go to the shuttle for my new appointment. I get there and the lady taking me back stops me before going back in the waiting room with many patients waiting. She says loudly oh your leg won't fit. It's not so huge. Asked me my weight, again in front of everyone in waiting room and my caregiver. I will have to go to my 3rd place where my slightly larger leg would fit. I'm pissed and totally embarrassed. I have to go again but if I didn't need to I'd tell them where to go. By the way, the lady that embarrassed me was certainly not too small either.​ read more

I had a pelvic ultrasound done, which went great due to the help and care of an amazing, kind, and patient ultrasound tech--but, the receptionist at the front desk was extremely rude and impatient, negatively affecting my overall experience. read more

I use the Puyallup Rayus. What a great team. I was approved for a nerve block and the Radiologist had a concern of the procedure. he ordered an updated Ultra Sound to be done in another office. He may have saved my life. I am impressed with the knowledge, professionalism, and caring professions at this company. read more

I scheduled appointment on April 29 @ 8:35am. I have to wait a month, ask for day off, drove 45'mins to yr location and someone just said appt was canceled, No apologize, no sorry, that's fucking wronggg.!!!! Like what??? You guy not even care, not even want customers?? Poor customer service!!!!! Automatic message for appt confirmation, then the rude lady infront saying that it's just auto, cannot control, like wtffff??? read more

My Dr's order was for a pelvic CT scan. Upon talking with the tech, I described having pain in the region of my lower back. He increased the range of my scan to include my kidneys. While there, I was treated very cordially and with respect. The receptionists were also exceptionally polite and helpful. Of the many medical procedures I've undergone through the years, I'd be hard pressed to recall receiving better quality of care from anyone. Thank you very much, RAYUS Radiology for a very pleasant experience. John M. J read more

I took my son in for an MRA in Sept 2023. They lost it so I had to take him back in November of 2023. They now say they never did the tests. So what were they doing with my son when they had me take his clothes off and put on a gown and then they took him away? Calling in to ask questions does no good. Not only can I not get through, my doctor has been unable to as well. read more

I had previously visited Rayus for a CT scan and was happy with the process. I recently needed an mri and called to schedule an appointment, but nobody ever answers the phone. I was on hold for over 10 minutes on three different days and times. During the hold time callers are asked to consider joining the rayus team. This is played repeatedly during hold time making it even more annoying than listening to bad music. I contacted Proliance in Issaquah, the phone was answered promptly and I was able to schedule an appointment in a timely manner. I can recommend Proliance without any concerns, but rayus is only for those with lots of time to waste. read more

Front staff need some instruction on her response to patients,get rid of that bland non interested dealing with patients. We pay your wages respect should be shown. Tech staff are great. **** read more

Calling this Federal Way location is always a disappointment. I just called today (2/22/24) and the woman who made my appointment was Rude. The front desk is always Rude when I arrive. Getting a mammogram is tough enough and I don't appreciate having to deal with the attitude. They are there to help not add more stress! read more

The night before my CT scan that's been scheduled for weeks, the scheduler calls me to say that they can't do the CT scan tomorrow and will have to cancel. The freakin' night before!! Despite them having plenty of time leading up to the appointment to get an approval or denial from insurance, the lady just offered some weird excuse that they only process patients chronologically; meaning nothing to me, the patient, except that it's code for, "we didn't get around to it till now." It's not the patient's problem that she decided to wait till today to work with insurance. I was told that insurance wasn't covering it most likely anyway, so when I brought this up and said I'll pay out-of-pocket, she said they weren't prepared for that and would need a denial letter from insurance regardless. Why wasn't the expectation set that she won't call insurance till the night before when the appointment was initially booked? Who knows? She just threw the schedulers under the bus and said it wasn't her problem because she's not one of them. Didn't care at all that I took the day off from work and have been stressing about this appointment since it was booked last month. Won't be going back to them after weeks of waiting to only get a call the night before, purely due to their negligence. Adding to insult, she gives me the -- usually reserved for airlines speak -- "sorry you thought that" type verbiage. I didn't even know she was canceling on me until the second half of the conversation because of the opaque way she was delivering the info. If you can help it, go somewhere where they value and treat patients as people who might have some anxiety over doing a big procedure. read more

Even with appointment, average wait time to your appointment with Dr Schumacher is 1 hour +. It seems they do not have much respect to their patients. Came here 3 times for the same reason to see Dr Schumacher and this was the case each time. @ Federal Way, they rescheduled my appointment but never let me know nor apologized. No respect to ill patients!!!! read more

My husband has been trying for a week to make an appointment to get in for imaging and they want 10 yrs of his medical records and it took the rn from his dr to finally get thru yesterday to clarify as the last 5x she sent request for imaging they said they never received and they said that the reason was they wanted records was because they thought it was for L& I claim which it wasn't. So afterwards my husband call Rayus and they said they'd call ins. Etc., then call him back for an appointment, well we know ins was approved as we had already talked to them. Well this morning we called Rayus and they said they have know record of talking to his Dr's rn and that they weren't going to do his imaging and that it wasn't their problem. What the hell! We are asking to go to TRA.....what kind of training are these people getting? Who is managing them? There needs to be some sort of accountability for unacceptable behaviors and weed out your bad employees not some sort of click where they cover each other. read more

Nice place, staff very courteous and friendly. Make my MRI enjoyable! And easy business hours for your busy schedule. read more

Went in for an MRI, was seen within 15 minutes. I was in & out. From the front desk lady greating me & having me fill out paperwork to the guy walking me out. Even got my results that same day! FIVE STAR well deserved! read more

I always come to RAYUS when i need an ultrasound and Ct scan, i am a cancer survivor so i tend to stick with one place and one technician. The technician always does a great job. read more

I went in for an epidural for my back. The front desk staff was very nice, friendly, and respectful. In fact, everyone i observed in the building was very friendly and happy. My doctor was fabulous! This was my first time here and he made sure i was comfortable and took it very slowly so that the pressure from the medication goinig into my back did not become unbearable. I will definitely go back to CDI if i ever need another procedure done. read more

They were able schedule me right away, great on the phone super friendly and front office staff was so nice. Love that they have late hours so I didn't have to take time off work. Techician was very professional, felt very comfortable. Highly recommended. read more

Nice friendly and slow paced atmosphere. I went in for a cortizone injection in my shoulder. Process was painless. The staff was excellent and informative during and after the procedure. I will be using them in the future. read more

Assembly line medicine at its finest. Pack your patience. I arrived at 9:15 for my 9:30 appointment. After a battery of paperwork (which could have been mailed in advance) they finally called me back at 10:10. The front office ladies are pleasant enough unless you interrupt their interoffice banter. My tech Dennis was awesome and made up for the excessive wait time with an informative and thorough Q & A regarding my CT. All in all it was clean and the staff was efficient. If they could only streamline that front office experience I would give another 2 stars. read more

I came here to get some X-rays done after my car accident. Even without an appointment my wait was not long. The person taking my x-rays was very courteous and even cracked a few jokes. In just over 15 minutes I was in and out of the place. This is a very well run facility. read more

Coming here was the best experience at a medical facility i have ever had the staff was very professional and personable. I almost forgot i was in pain...i was there to get an xray and the gentleman that was doing my xray was very informative and outgoing i would suggest this place above any other...i walked in (no appointment) and was seen in 15 minutes but the staff was so friendly i wanted to stay and chit chat lol.......highly recomended....keep up the good work guys. I will be back! read more

I went in for another injection today. As noted, I am terrified of needles. Dr. Hefner and his staff were amazing. Doc was very patient, and talked me through the procedure! These guys are top notch! I can't thank you guys enough for trying to get me feeling better! read more

This review is for a breast MRI. Good - Everyone was professional. The man who gave me the IV was one of the best ever. I have probably had over 20 IVs and many times it is a horrible experience as I have veins that wiggle all over and are not straight. I kid you not, when I go for surgery, the thing that scares me the most is the IV. I almost walked out when the told me I'd get one. Needs work -I asked for a female tech and did not get one. When I asked, the scheduler hesitated and then said, "ok." This concerns me because I need regular pelvic ultrasounds. I did have one here once and it was a male. While he was professional, I was kinda freaked. Next time I go in for one, I will need to make sure they actually have female techs as I did not see any. Second, they were running behind and I waited about an hour before the procedure began read more

They do not take appointments and depending on how many people come in ahead of you, you could be waiting some time (in my case, 1 hour wait to be seen). The front desk person was less than friendly. But the techs in the back were extremely helpful and quick. They were responsive and helpful. read more

Excellent from start to finish. Patient care was awesome. The room was comfortable & very clean. My comfort was checked on regularly. I was given a warm blanket & comfy headphones. The radiology tech kept me posted the whole time. When a part of the test changed he explained why very thoroughly, I was very confident in his knowledge! A+ I'd recommend them any time. read more

This was my first time at this clinic, but my third MRI. My experience here was far better than my previous MRIs. The machines are much larger and more open feeling, the technician was reassuring explaining every step, and you could actually hear the music. It was worth the hour drive! read more

I was amazed at the professionalism & personal care I received at CDI in Federal Way. I went a few weeks ago to have a MRI and the tech who worked with me was amazing. I was in so much pain made him aware of this, he took smaller sections for the MRI to give me a little break. After the results were sent over to my chiropractor it was recommended by them to consult for a possible neck injection. Again met with professionism and personal care. When I expressed I was nervous the coordinator was very helpful in saying it does sound scary but it's not really as bad as you think, she explained she had it done and she had so much relief. She said the doctor would consult and I could decide to have the procedure or not, there wouldn't be any pressure. After intense research and dealing with so much pain for months I decided to make the appointment and have the injection done. Dr Pollei and his assistant were amazing from the beginning which is the consult to the procedure. They both were so helpful, understanding and personable (they have great senses of humors). Throughout the process Dr Pollei explained everything he was doing while he was doing it and even checked in multiple times to make sure I doing ok and if I had any questions. After the procedure was done his assistant again was amazing at explaining after care. I couldn't be more happy with both experiences. read more