Deceptive billing practices. Careless customer service. We paid full price at the front counter at…read morethe time of service, then we received an additional bill in the mail. Cost $231 for someone to half A** read the ultrasound. DECEPTIVE, tell me upfront that for you to look at the image, it will be extra. Shouldn't that be a part of the original cost? Oh, you want someone to read the imaging? Well, that's extra.

Had a questionable first experience but they went out of their way to make things right. Got me in…read morethe next day and got port installed so all is good every one is going to mess up. It often comes down to how you fix it which they do!

I've had a great experience at this imaging center. Everyone here is incredibly kind and welcoming,…read moreand they always make me feel comfortable during my visits. The staff is patient, professional, and truly cares about creating a positive experience for their patients. I really appreciate the way they treat people, and I would definitely recommend this place.

A sign language interpreter was required for an appt, the interpreter was scheduled for the wrong…read moretime by their staff. The manager refused to allow us to wait the 30 mins for the interpreter saying they were on a tight schedule. Even though it was their fault and I had to take a day off for it! I will never go back.

Update: They got back to me via email and stated that they were having staffing issues. Last week…read moreon Wednesday in these emails, I was told that a MRI on additional area could not be scheduled at this time because while they had the order from my doctor it had not been authorized by my insurance. I had a MRI today for a different area. The technician that performed my MRI was great and used plenty of humor to help make the time go by. Five star experience on the actual MRI. On my way out the door, I stopped at the desk and asked the receptionist if there was an update available on where my approval was at for the other MRI area. It had been approved by my insurance. Rayus had not contacted me at all to let me know it was approved or get me scheduled - they have my email and text. When they checked me in, they made zero mention of it. I just happened to find out because I asked about it. Their administration side of things is just bad.

The woman at the front desk yesterday afternoon/early evening was incredibly rude and dismissive…read more My husband came down with paper orders for an MRI immediately following his appt and tried to explain that we do not need prior authorization. The woman at reception immediately shut him down (after being seemingly dumbfounded that we would even ask for such a thing), refused to even double check with our specific plan, and as a result he wasn't able to get an MRI with Rayus in a timeline that our insurance absolutely does allow. Obviously if surgery is needed we want that to happen as soon as possible. We reached out to our insurance immediately after this experience and our personal advisor with our insurance confirmed that this woman at Rayus was, in fact, completely wrong and we did not need a prior authorization because of an agreement that our insurance has with Rayas. This has the potential to actually cause harm to patients who may need something stat and are unable to get it based on over-confidence and an unwillingness to consider that patients may know their own healthcare plans and the requirements needed for different services. It never hurts to take two minutes to double check, but she acted like our very existence was an annoyance from the moment we walked in the doors. We fortunately were able to schedule with a different radiology organization for today, as they had zero issue actually looking at our specific plan to confirm what we knew--no prior authorization is needed. Then we were able to schedule a follow up dr. appt for the day that this employee was first allowing us to schedule the MRI; this demonstrates that she would have delayed him getting medical attention from his doctor by over one week for no reason at all. Not only is this not great for patient care/health, but it also ended up in losing us as a client and the revenue that would bring into Rayus. I would imagine that our insurance has a specific agreement with Rayus to waive prior authorizations in order to avoid experiences like we just had. I hope that there is some retraining that will be done on how to interact with people, what is actually required on different healthcare plans, and how to quickly double check requirements rather than the immediate "I know more than you" approach we got. Many of us actually know our healthcare plan requirements (despite the assumption that we are clueless) but even if we didn't, there would have been much better ways to handle this interaction that wouldn't have us leaving and commenting about how rude she was/that we may not want to go here anyway. My husband tried to call today to cancel our appt and explain that the information we got was wrong, but after being on hold for over 15 minutes he hung up. Based on the reviews, it seems like we aren't the only ones that she has left a negative impression on.

Just wanted to say how much I appreciate the kindness and professionalism I received at this clinic…read moretoday. The receptionist was very friendly and personable, keeping a smile on her face and talking with me while checking me in. Sometimes I get anxiety checking in at doctor offices because of how rude some receptionists can be. I didn't feel like a number and was not treated like a child here (receptionists out there: take note!). The lady who performed my ultrasound was also very nice and gentle with the procedure. Thank you for making an uncomfortable appointment as comfortable as possible.

I've been going to DINW for over 10 years. Every single time I've called I get the "We're…read moreexperiencing higher than normal call volumes...." After this long NO YOU AREN'T! You're just too cheap to hire more people to answer the phones! It would be great if I didn't have to wait over 10 minutes every time I call for anything.

Yesterday I returned for additional tests. It was a big improvement. The receptionist was very…read morecheerful! I completed the E-check-in and it made checking in clinic easier. The technician was such a sweetheart and made sure that I was comfortable. If I were to come in future, I will take my small crochet blanket. It felt cold but the technician tried by putting a towel over me. I guess I get cold so easily. I will not take points off this. The spa robes are cute. There are lockers to store your belongings. There are a lot of stairs if you must do tests upstairs but there are also elevators too. I had a good experience except for being cold. I recommend this clinic keeping warm blankets it helps a lot. But in the meantime I recommend you taking along a favorite small blanket.

My wife went here for a MRI on her cancerous breast. As one can imagine, with cancer is a bit on…read moreedge. The staff was so caring and kind to her as they took the images. It's what I would want and expect from a facility that was founded by a breast cancer survivor The results came to her doc within a day or so. On to the next portion of her journey. Hopefully, all parts as nice as with the Milgard

Krissy helped me with a chest CT today and I must say how positive of an experience it was. She was…read morefantastic explaining the entire procedure and was gentle and kind. Also Nancy who checked me in at the front desk was wonderful as well.

Gentle, professional mammagrams and bone density screening. Could not believe that I ran into a…read morewoman who had done my ladt mammagram just the previous year in Concord, CALIFORNIA of all places!! She and her family moved up here from the San Fran bay area just three months before I did. This area is attracting talented professionals.

A very busy place, but they always try to get me in as quickly as possible. Convenient locations,…read moregreat staff. The technicians are always classy, warm and professional.

Insurance authorized a MRI and my doctor said to make an appointment with Rayus Radiology. I called…read morethe Poulsbo, Wa. office and was on hold for a ridiculous length of time. I hung up and just called back four hours later with same result. Making my appointment with another imaging company.

This is my second visit to this office and I cannot stop raving about the customer service and…read moreExcellent Quality of Care I keep receiving. I am a very private and sometimes picky at everything. Diagnostic Imaging Northwest is my permanent place for imaging !!! They were so professional and actually listened to me as a person not just another paying customer. Thank you to Ms .Angie and Ms. Sarah in Imaging and Me. Aubrey front desk. I left there with confidence knowing the entire team down to the Radiologist reading my images are taking care of me. Thank you again !!!!!! Sending everyone I know your way!!!

I had a great experience! Opted to get an MRI done while in the Seattle area visiting family and…read moreso thankful I landed at the Bonney Lake location. I was originally scheduled at a nearby location, but their MRI machine went down and so my appointment was moved to Bonney Lake. The staff was great; efficient, kind, communicative. My MRI report was so thorough as well.

- 1 star because I got a copy of my X-rays although I don't know how to open it. It doesn't just…read moresimply open when you put it in your computer. Workers were very polite.

I'm not sure I've call 3 times and was on hold for 10 minutes time. I gave up. They a system that…read morewill call you when someone is available.

Went to the emergency room I had a very good experience. There were fast , nice , very friendly…read more They saw I'd with a timely matter . Shot out to doctors

They took amazing care of me very kind! Very gentle! Blood draw didn't leave a bruise, everybody…read morewas so encouraging!