BILLING A NIGHTMARE 1) Asked them to bill my insurance…read morefirst 2) Not sure if that happened and can't reach a human 3) keep receiving invoices for the original balance 4) Tried using their automated system and the system doesn't work 5) By this time they owe me money for the amount of time it's taken me to attempt to speak with a human and/or settle my bill. TERRIBLE!!!!!!!!!!!

I would rate less if I could. In November I had work done in Bonney Lake and was moved to…read moreCovington Hospital. Managed to get all my bills paid in full. Then months later I receive a bill that went to collections and when I called to talk about it, they hang up on me. This is not good business practices, and I would stay away from them. I f this negatively affects my credit I will pursue legal actions.

I've had a great experience at this imaging center. Everyone here is incredibly kind and welcoming,…read moreand they always make me feel comfortable during my visits. The staff is patient, professional, and truly cares about creating a positive experience for their patients. I really appreciate the way they treat people, and I would definitely recommend this place.

So happy. I messed up my MRI went to the wrong place. Puyallup staff called ahead to help them be…read moreprepared. They were able to get me in. A+A+ FOR DUSTIN!!!! I was so afraid. He talked to me and helped through it entire time. He helped me by talking and telling me where and how longer I would take. I was good to hear his voice. Thanks to the staff for their support in getting me in that day. Thanks Dustin

I'm so happy we chose RAYUS Radiology for my imaging needs. I had a thyroid ultrasound in the same…read morebuilding as my primary care doctor. The scheduling was easy over the telephone. Checking in with Jonah was easy as well. He was courteous, professional and efficient. The technician Alicia was personable. I really appreciate when medical staff introduce themselves, explain the procedure, inquire on my comfort level. Alice did all of this and asked if I have any questions as well as inform on when results are expected.

Update: They got back to me via email and stated that they were having staffing issues. Last week…read moreon Wednesday in these emails, I was told that a MRI on additional area could not be scheduled at this time because while they had the order from my doctor it had not been authorized by my insurance. I had a MRI today for a different area. The technician that performed my MRI was great and used plenty of humor to help make the time go by. Five star experience on the actual MRI. On my way out the door, I stopped at the desk and asked the receptionist if there was an update available on where my approval was at for the other MRI area. It had been approved by my insurance. Rayus had not contacted me at all to let me know it was approved or get me scheduled - they have my email and text. When they checked me in, they made zero mention of it. I just happened to find out because I asked about it. Their administration side of things is just bad.

Had an MRI on 8/9, today is 8/21, the MRI still has not been read or looked at. Called twice…read more Nothing could be done. This horrible. I do not recommend anyone ever going here.

I am extremely disappointed with this ultrasound provider. My ultrasound results were never sent,…read moreand every time I called to follow up, I received unclear answers and no real assistance. What is most frustrating is that they place strict requirements on patients and threaten delays or cancellation of services if those requirements are not met, yet they do not hold themselves to the same standard when it comes to delivering results and communicating with patients. In my case, this situation involved my family's health, including concerns related to a child. Delays, poor communication, and lack of accountability are unacceptable when people's health is involved. Healthcare providers should understand the stress families experience while waiting for important medical information. Unfortunately, I did not feel that my concerns were taken seriously. I hope they improve their communication, follow-up procedures, and overall patient care.

A haven for someone that is scared to death. They will take care of you and give you the best care…read morepossible. Its an organization dear to anyone's heart.

Yesterday I returned for additional tests. It was a big improvement. The receptionist was very…read morecheerful! I completed the E-check-in and it made checking in clinic easier. The technician was such a sweetheart and made sure that I was comfortable. If I were to come in future, I will take my small crochet blanket. It felt cold but the technician tried by putting a towel over me. I guess I get cold so easily. I will not take points off this. The spa robes are cute. There are lockers to store your belongings. There are a lot of stairs if you must do tests upstairs but there are also elevators too. I had a good experience except for being cold. I recommend this clinic keeping warm blankets it helps a lot. But in the meantime I recommend you taking along a favorite small blanket.

Krissy helped me with a chest CT today and I must say how positive of an experience it was. She was…read morefantastic explaining the entire procedure and was gentle and kind. Also Nancy who checked me in at the front desk was wonderful as well.

Gentle, professional mammagrams and bone density screening. Could not believe that I ran into a…read morewoman who had done my ladt mammagram just the previous year in Concord, CALIFORNIA of all places!! She and her family moved up here from the San Fran bay area just three months before I did. This area is attracting talented professionals.

No one wants to have an mri done. I hadn't had one done since my early teens so I was anxious. I…read morealso am faint when getting a blood draw or iv. My mri had to have a contrast so I was a little anxious. The front desk lady was warm and kind. Blonde lady.. just her smiling and telling me the paperwork isn't too bad joking with me instantly relaxed me. It was not long and I was called back by my tech Amanda. She explained everything and let me go change. I like they ask what size scrubs you would prefer. After changing in a private room you secure your stuff in a locker. She also gave me socks. Very kind. Amanda had great bedside manners and suggested doing the iv laying down once in the room. I have tricky veins and she took her time to find a good one. Instead sometimes people can rush and poke multiple times. I was thankful she was so thorough. It was the most painless iv I've ever had. She was sweet making sure I was comfortable as possible given the circumstances. The process of imaging didn't go quick about 40 minutes for the area I needed but the staff made the experience much nicer and I would recommend this place to everyone who needs They were exactly on time. I felt like I barely waited. Thanks guys!

Check in went quickly and the technician was amazing. I was in and out in less than 45 minutesread more

This is my second visit to this office and I cannot stop raving about the customer service and…read moreExcellent Quality of Care I keep receiving. I am a very private and sometimes picky at everything. Diagnostic Imaging Northwest is my permanent place for imaging !!! They were so professional and actually listened to me as a person not just another paying customer. Thank you to Ms .Angie and Ms. Sarah in Imaging and Me. Aubrey front desk. I left there with confidence knowing the entire team down to the Radiologist reading my images are taking care of me. Thank you again !!!!!! Sending everyone I know your way!!!

I had a great experience! Opted to get an MRI done while in the Seattle area visiting family and…read moreso thankful I landed at the Bonney Lake location. I was originally scheduled at a nearby location, but their MRI machine went down and so my appointment was moved to Bonney Lake. The staff was great; efficient, kind, communicative. My MRI report was so thorough as well.

Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

A member of management reached out to me and explained the steps they took to review this…read moresituation. I feel satisfied that this concern is being taken seriously and that there are clear expectations set for staff regarding acceptable patient interactions. I would give them a second chance after this latest interaction.

This place is so dirty and is supposed to be an ER. The seats were filthy and so was the floor. I…read moredidn't realize cleaning has come to a halt all of a sudden. They also called ten people before calling my brother back who had a bunch of wounds from an animal attack. Wouldn't recommend.

If you got a cut go here they'll put bandaid . If you're in pain they'll pat you on the back maybe…read moregive you ibuprofen 600. Got rear ended and a lot of pain. Thanks for coming see you later kinda deal. Doctors just wanna push out it seems. They don't tell you much on what will help recovery