I truly wish I could give this company zero stars. But let me start by saying that I'm a real…read moreestate agent who represented a seller who was selling the home that belonged to his father for 29 years. After his dad's passing, him and his wife prepared the home in order to list it. I've known this couple for a long time - they are the most amazing people. The kind of people who would drop everything and help you in a time of need. Honestly, I had never even heard them speak poorly about anyone... until Layman & Sons came into the picture. The home needed a new well in order to be financed by the buyer they accepted an offer from. A contract was in place for the price, a large deposit was paid, and Layman & Sons verbally agreed to allow the balance of the new well to be paid after closing in a few months. During the install, the lack of communication from Layman & Sons made it impossible to provide updates to the buyers. With growing concerns about no one showing up, reports not being sent to the County, and the owner of the company, Phil, verbally assaulting Mrs. Seller, I began communicating directly with Phil's wife Karen. She gave me a backhanded apology for Phil's behavior, acknowledging that he was rude to Mrs. Seller (never actually apologizing) and admitting that "He doesn't explain things well." She then excused his behavior by saying he was frustrated and had a man-cold. As a business owner myself, I get frustrated too, but I would never take it out on a client. His lack of control over his emotions, his inability to communicate effectively & take accountability, and his total disregard for showing up to the jobsite are just a few ways he is completely unprofessional. As if that weren't enough, in order to get back at the sellers, he went back on his word and filed a lien on the property. Even his wife, Karen, knew it was wrong of him to do that. She texted me "I asked him not to but he did it anyway." Take a look at the way he responds to any negative review, because that's the kind of "man" you'll be dealing with if you hire Layman & Sons. He has caused my clients so much undeserved stress. I will never recommend them to anyone. I don't want my clients going through what these clients had to endure.

We originally chose B.W. Layman & Sons because they were flexible with the payment, which we…read moreappreciated at the time. But now, we truly regret going with them. From the very beginning, we made it clear our timeline was urgent due to selling the house, yet communication was extremely poor. They often arrived without notice or didn't show up at all, including the owner, Phil Layman, who personally no-showed and simply said he "wasn't feeling good" without offering any solution. Afterward, he assumed he could come and go because the door was unlocked -- which was only unlocked because he said he would be there that day. He later scheduled another visit between 8-9 AM, but no one arrived until around 4 PM after multiple calls from me. We don't live at the property, so I specifically asked for photos of the completed work -- that request was completely ignored. On top of that, they left multiple items and old well materials scattered throughout the yard (as pictured), which should have been cleaned up and removed after the job was finished. It looked unprofessional and created more work for us while preparing the home for selling. Throughout the entire process, I constantly felt like I had to reach out for information that they should have been explaining. There was zero proactive communication -- no updates, no clarity, and no effort to make sure I understood what was being done on my property. This is an old farmhouse, and we were under the impression the pipe feeding the outside spigots would be replaced as part of the well work, but no one ever communicated that it required a separate permit or procedure. I only learned this through the Oakland County Health Department -- not from Layman & Sons. Because the spigots still weren't working, I contacted another well company and texted Layman's about deducting incomplete work from the bill, but received no response for days. When I finally reached Phil by phone, he admitted he hadn't looked at my messages and became verbally disrespectful, yelling and calling me "f***ing crazy," which was completely unacceptable. In 10+ years working in similar service industries, I have never seen customer service handled this poorly -- especially from the owner of a business, who you would expect to want to keep customers informed, respected, and satisfied. All I wanted was communication and the work I was paying for. Instead, I was met with delays, silence, left-behind debris, unfinished tasks, lack of explanations, and verbal abuse. As a customer unfamiliar with well systems, I expected basic updates, guidance, and professionalism. Half the time they didn't answer the phone, leaving us completely in the dark during an already stressful home sale. Despite maintaining consistent and transparent communication, our real estate agent was in direct contact with Karen (Phil Layman's wife) regarding the status of our home sale so they would know exactly when final payment would be received, as we had agreed to pay the remaining balance in full at closing. We had originally communicated that we were scheduled to close in December; however, the deal unexpectedly fell through due to issues on the buyer's end -- something entirely outside of our control. Even with that setback, we continued to keep them informed and stayed in contact regarding the updated timeline. Despite this ongoing communication and good-faith effort on our part, we received a letter a few days later stating that a lien had been placed on our home for the outstanding balance. While we understood their right to secure payment, it was surprising and frustrating given the consistent updates and transparency we had provided throughout the process. As we prepared for closing, we discovered the payoff amount Phil Layman provided to the title company was over $800 higher than both the county-recorded lien and the invoice we were given. When my husband called to understand the discrepancy, Phil said he added legal fees and interest because payment hadn't been received -- charges that were never communicated, documented, or agreed to. We only learned about them the day before closing, which caused issues with the title company, especially since the invoices he had been sending us never reflected these added fees. During that call, Phil dismissed concerns about his prior behavior, called me "crazy," spoke over my husband, accused us of being "irate," and hung up. At that point, we chose to move forward just to be done with the situation. I wish I had gone with any other company. I cannot recommend B.W. Layman & Sons under any circumstances.

My water well was almost 50 years old and it finally needed replacing. It worked but would of maybe…read moreworked another month and had very low output. I called several companies. Some local companies never as much as returned my call even after a few attempts. I did received a couple quotes over the phone but no one came out to look. I was referred to Jim Layman Well Drilling from several people. I called Jim Layman and he was at my house within 24 hours. He estimated the job and gave me a rough timeline on the project. His price was very competitive. I hired him and his crew did a fantastic job. The way he did the job I was without water for maybe a total of 4 hours over a 2 day period. They do bring in a big truck to drill so the well area will be torn up a bit but they do level out the area the best they can. Overall a great experience with this company.

james was prompt and did what i needed to get my well into a tight spot on my lot. His pricing…read morewas great . Thanks jim.

Called Zelony well services because our well tank bladder was not holding pressure and the pump was…read moreshort cycling and could fail at anytime. Labor Day week and we had house guests coming in from Florida. Vincent took the called, I sent him a j-peg of our system, gave me a quote over the phone, showed up within the hour, had all the tools and new parts on his truck. He & Bill replaced the entire system, tank, pump and motor and were done in less then 2 hours. The installation and finished job was super professional and the price was exactly what Vince quoted. The other shops I contacted still haven't returned our call. Thank you so much Zelony.

We've used Zelony Well Drilling since we moved to this area 30+ years ago. They've done a fine job…read moreinstalling or repairing our well pump system. A few years ago we had a lightning strike that shut down our entire electrical and pumping system. They were out within hours and got us back up and operating. Today they came out and detected a hard-to-find electrical problem, fixed it quickly and charged a very reasonable price. I'd recommend them to anyone with a well pump issue.

very professional and efficient they fixed my broken well…read morein a extremely timely manner I'm very happy customer if you need service for any well problem this is the company

We will be recommending Ernest Morris Well Dilling to anyone that can use their services. Mike went…read moreway above and beyond to help get our water back up and running after two days without any. We are so grateful for what he did and cannot thank him enough. He was friendly, professional and extremely helpful. He's the reason we have water now. Thank you Mike. We won't forget it. These guys are who we will not only turn to for our needs but also recommend to others for their wells. I also want to mention that with the Corona Virus situation happening we explained to Mike our concerns about ANYONE being in our home (because we have a couple pretty high risk family members). He was not only completely understanding of our concerns but also willing to do anything necessary to put us at ease and minimize any risks. He took no offense to our concerns (Thanks Mike). Again, we won't forget this!

Highly recommend LaLone! I called last night about an active leak after business hours. The owner…read morepersonally called back and came this morning to check my leak at no cost. He gave me options including using my handyman or plumber since the leak was not directly from the well. I wanted LaLone to do the work, so they returned the same day. I was given courtesy calls before they arrived. The work was done quickly by two polite technicians at the agreed upon price.

From the owner: Quality Proves Performanceread more

I needed a well pump replaced and this company did an amazing job! They were fast and friendly and…read morecouldn't ask for a better company! The price was what you would I expect to pay. I see there trucks in the Goodrich community and I knew I had to stay local.. They also went beyond the service and fixed a pipe that was leaking.

Matt did an amazing job! Our water died this morning..called CE Layman at 8:30 and had new piping…read moreand a pump by noon! He was a pro and gave us lots of great suggestions for "managing" our water, faucets and filter for optimum performance. Well worth every penny we paid!

As noted in other reviews, Glen is simply fantastic to work with. Very knowledgeable about wells…read moreand general plumbing issues. Communicates effectively and is prompt in responding to your concerns. Came out to check my well pump and made numerous helpful comments on improving the use of my water treatment system. I highly recommend using his service should you have well related issues. You will also find him to be highly competitive price wise.

Glen came out same day to deal with a well issue that was causing water to stream into our…read morebasement. He immediately knew what the issue was just by looking at it and after a short description of the issue from me. He promptly was able to get the equipment he needed to the house and get misdig on site to mark so he could dig. We had another plumber come the day before and try to tell us significantly more work needed to be done. The price was very reasonable and he was great to work with. I'd highly recommend Maglothin for anything well related!