Formal Complaint Regarding Unprofessional and Abusive Treatment of Customers and Elderly…read moreIndividuals I am an Uber driver and am filing this formal complaint regarding an extremely disturbing interaction that occurred while I was assisting two elderly individuals at your facility III South Fulton located on Bucknell Rd. When I arrived at the gate, the young lady working there was already engaged in an argument with another customer. That customer requested to speak with a supervisor, and the young lady stated that she was the supervisor. Throughout the interaction, she was rude, condescending, and dismissive. I asked a simple question and received an answer. I then remained in place briefly because I was transporting two elderly individuals and wanted to determine whether they needed additional assistance before having them exit my vehicle in the heat. The situation escalated when a young man went to retrieve the elderly couple's vehicle. The young lady abruptly and rudely stated, "You're going to have to move your car." I calmly responded that I already understood that and was simply waiting to determine whether I needed to assist the elderly couple. At that point, she became visibly upset, mumbled under her breath, and proceeded to call me a "stupid bitch." This behavior was completely unprovoked, unprofessional, and unacceptable. When the gentleman returned, instead of helping de-escalate the situation, he joined her in antagonizing and disrespecting me, even after I repeatedly explained that I understood I would need to move my vehicle. What neither employee seemed capable of understanding was that two things could happen at the same time: I could move my vehicle and also ensure that two vulnerable elderly individuals were safely assisted. Both employees displayed explosive tempers, impatience, and an inability to communicate respectfully with customers. It was apparent from their interactions with both myself and the customer before me that they lacked the temperament and professionalism necessary to work in customer service. The customer who was there before me later discovered that the young lady was not actually a supervisor despite representing herself as one. Additionally, when asked for her name, she provided the name of the road where the company is located, "Bucknell," as her last name. This deceptive behavior gives the appearance that she intentionally provides false information to prevent customers from filing complaints. Even more concerning, two elderly individuals were left standing on gravel while using a walker and a cane. The elderly woman slipped on the gravel during this ordeal. The elderly woman suffers from early dementia and had forgotten about the vehicle payment. Her daughter had already paid all fees and has assumed responsibility for the payments. The daughter, who arranged the Uber transportation for her parents, was on yhe phone listening to the entire incident and also contacted your corporate office before this incident and spoke with Mandolin and Megan, who was identified as a manager. She explained the rude and unprofessional treatment, particularly toward elderly customers. Unfortunately, there appears to have been absolutely no effort to address or correct this behavior. To make matters worse, the elderly woman involved is retired law enforcement and deserves to be treated with dignity and respect, as does every customer who enters your facility. No customer should ever be called derogatory names, subjected to aggressive behavior, deceived regarding employee identities, or witness elderly individuals being treated with such disregard and indifference. We expect a thorough investigation into this matter, appropriate corrective action, and a response addressing how your company intends to ensure that no other customer--especially elderly and vulnerable individuals--is subjected to this type of treatment again. We will continue pursuing this complaint until it is properly heard and resolved.

Tow truck driver arrived within 30 mins as quoted. He was very pleasant and professional. The rate…read morewas fair and reasonable. They called me to inform me that my car safely arrived at auto shop. I appreciated their quick arrival and communication. I will certainly call them again.

I called. I was told 30 mins for service. Spoke to the actual person with the truck, he said 30…read moremins (so it was confirmed). An hour later he still hasn't shown up. Had a horrible attitude. Don't use this business.

I would rate a zero bc they never showed up and my calls remained unanswered to find out what was…read moreup. I had schedule them several days in advance and they had confirmed. Shrugs

Got my car towed for $100. John was very sweet and reasonable price. 24 hour tow company. Cheapest…read morein atlanta ive found.

my car was stolen and then found by the police and taken to another tow yard. Paid the tow fee…read moreand when we tried to get the car moving it wouldn't go into drive. The tow yard I was at wouldn't provide me a tow home despite being THERE! So called and called numerous tow companies and got NO ONE!! Then I called "John's Towing" He told me the price and said it'd be an hour. He got me, got my car hooked up. I asked and he said it was ok to ride in the cab with him. We rode together, had wonderful conversation, great driver, he was such a pleasure to have help me in lieu of everything that happened before. I will wholeheartedly recommend John's Towing for anyone that needs.

This company is a RIP OFF!! DO NOT USE!! Charges me $80 for 4 miles tow. Rude and Rude!!read more

From the owner: Welcome to Wheels Up Towing. We have over 25 years of experience in this industry. Towing &…read moreRoadside Assistance in Atlanta, GA is what Wheels Up Towing does best. We offer towing service, battery replacements, jump starts, tire changes, gas delivery, car unlocking, stripped lug nut removal, mobile tires, & other services that complement everyday roadside emergencies. For all your roadside service needs. Serving: Atlanta, GA and the surrounding areas. If you get a flat tire, lock your keys in your car, run out of fuel or find that you have a dead battery, don't worry, we can be there in minutes to save the day. No matter what roadside assistance service you need, we will get the job done, or we will refer someone who can. Let's get you back on the road! We are open 24/7. Contact us now for a free estimate

Answered immediately. Super knowledgeable, reliable, friendly and a fair price. Would never use…read moreanyone else. They are perfect

It's very hard to find anyone who will keep their word and go the extra mile for a reasonable…read moreprice. Smile and treat people with kindness and consideration when they are in need of help. The owner operator of Tow Boy is this kind of guy. Just so impressed with the service. Don't hesitate, call and leave the tow part of the worry to Tow Boy!

These guys are amazing. They were very professional and the communication was great. They came…read morethrough when my truck died in my work's parking garage. They helped me get it out of the garage and towed to the dealership. Def save their number!

D&D provided great prompt service. The driver and his helper were very professional. The got my…read moredaughters car back to the house and even gave a quick diganosis. They referred me to a mechanic who was able to come to our location and repair the problem. Thanks D@D Towing

I've used J& J twice this month and both times the service was timely and the price quoted was…read moresignificantly lower than other tow services in the area. The customer service was 10/10, very matter of fact and straight to the point. Driver showed up, asked for a few details about the cars condition and the drop off location. I received a delivery confirmation when the car was dropped off which I really appreciated. Did what needed to be done.

This is a 10-star review crammed inside a 5-star one. I was having H#ll Week with my toddler home…read moresick and, on top of all that, my car battery died--likely as a result of aforementioned toddler leaving a light on. but I digress. after making a few calls with no luck, I happened to find J&J Towing and they were at my property in Midtown within 20 minutes. Chris was literally *amazing* and was able to squeeze in a tight spot with complicated conditions. I would use them again in a heartbeat and highly recommend if you're in need of a quick, efficient tow.

Mr. Terrance is professional, prompted and has excellent customer service. I had issues with my…read moredaughter's vehicle. I called and left a message. He immediately responded to my message within 5 mins. I was so upset and was rambling. With his calm tone after he listened to me go on and on (lol) he stated I understand your frustration and asked me where I was located. To make a long storey short, Terrance diagnosed my daughters vehicle and gave me his professional opinion and his personal opinion of what could be done and what he would do if it was his daughters vehicle. I could appreciate that. But most importanly, He listened to me completelly without interrupting me. Terrance thank you ao much. I have and will continue to recommend your services. Blessings to you and your company.

I met Terrence years ago, when my VW Passat broke down. Now we all take all of our cars to him…read more Honda CRV, Dodge Ram, Audi A3 and Infiniti QX50. Terrence is a fabulous mechanic and person. He has become a trusted friend and realiable professional.