This place is always looking out for my Toyota!! They call when it's getting close to time for oil…read morechecks and remind us. I mean you can't get any better than that. Recently we did the oil change and mikes check up. Yet when we got home the car start acting funny. We called and told them and they had us bring it back. They assessed the car and found a leak. They took ownership as they had just assessed the car and got everything covered through warranty!! Now that is excellent customer service !! Thank you !!

I came in for my appointment ON TIME. And there was a car in front of me which is fine no worries…read more But after the associate checked in the car in front me he, the guy decides to just hang out and talk to another associate just laughing doing nothing. Then goes and drops off the car that was in front of me and walks very very slowly back in the lobby and he starts drinking and talking to another girl associate It wasnt until another car pulled up next to me for him to wake the hell up and realize he has a job to do! I think his name is Manuel Lopez. As you can see from the photos there was absolutly no cars in front of me and you cant see but when I took this photo it was when he was in the lobby talking to a girl. And when he finally checked me in you can 100% tell he didnt wanna be here. He made me sign 4 signuartes not even telling me what im signing. He just said "sign here 4 times" Just Sloppy presence all around. I hope the manger sees this and trains this guy again! DO BETTER!

Debbie was great! I was in and out quickly with the truck I needed…read more Definitely would recommend and will be passing along Debbie's information to my friends and co-workers for their next vehicle purchase. Thank you again and see you in a few years when it's time for another truck.

thank you debbie, matt and the team at ron dupratt dealership. i'm happy with the great customer…read moreservice

Ask for Nick. I…read morebrought my vehicle in due to having wet mats in the cargo area. We never have water in the trunk and the mats were wet on the underside, causing condensation to build on the underside of our Weather Tech mats. I was having to use our home carpet cleaner to clean and suck up the water. It was enough water to fill a 5 gallon bucket. I finally had enough and contacted Chrysler Cares and I was directed to call my local dealership. Future Dodge absolutely refused to look at the vehicle and have lost me as a customer. When I called Vacaville, they said come in first thing tomorrow morning and we will take a look! My service representative was Nick L. He was friendly, very helpful and regularly kept me up to date on what was going on the with vehicle. When I ended up needing a rental car, he helped me find the closest place and helped remove all the car seats in my vehicle when I needed to load them into the rental. Nick went above and beyond in every aspect. My vehicle ended up needing to stay in the shop for 5 day and upon return, Nick was there to finish out the job and make sure that I was a satisfied customer. We need more people like Nick. I will definitely be back if I need an oil change or other service! Thank you!

I purchased my car from this dealership about 5 or so years ago now. Long story short, I had a…read moreterrible car-buying experience here. Many of the car salesmen I interacted her were conniving and couldn't tell the truth to save their lives. The male assisting me with choosing and purchasing my car here was no exception. The Carfax report that he showed me of the vehicle I purchased was fabricated, as I recently found out. After purchasing the vehicle, he said he was going to have people "detail" my car before driving it home. The detail consists of them putting crumpled trash in my center console and wiping (what appears to be) grease all over the entertainment area. The male assisting me also pretended to "assist" me with getting car mats, but he never followed up no matter how many times I contacted him. Overall, I would NOT recommend this place to anyone. I'm sure things have changed in 5 years, and there may be a strong possibility that those same workers I dealt with aren't there anymore; however, after such a bad experience with them, I will not come here ever again. 0 out of 5 stars if I could.

Andrew helped me on my journey to my new car. I couldn't have felt more attended to. He even stayed…read moreway past closing time for me. I spoke with a few different dealerships. Some good, some bad and one really bad one. But Hyundai of Vacaville stood far above the rest. I have purchased many cars in the past and this was one of, if not the best experience in doing so. I am very happy with my choice and will be recommending Andrew with confidence.

Over the past few days, I've been working out a deal for a Rivian on this lot. After a lot of back…read morein forth, we settled on a price I was comfortable with and I came in to test drive the car. When inspecting the car, I noticed how unkept it was. Mounds of sand in the front truck, the storage tunnel had drawings made with crayons on it. Just unkept and filthy everywhere. I test drove the car and noticed it had a slight pull to the left, which made me question the vehicles history, and asked for a full report. The car had an open recall, and when I asked the manager about fixing it, he tried to sell me on how they sell cars with recalls all the time and took no ownership over the issue. He stated that because Rivian has a slower turnaround time, that they refused contacting them about the truck I was interested in. Basically putting the issue on me. They clearly didn't recondition the car. Rushed it to market, and haven't invested anything into it. The sales rep was fine - more of a yes man - even agreeing with me on things I found questionable. The sales manager - Mike - refused to take ownership of anything and offerd no solutions to valid questions/issues.

David from GMC Vacaville is the best. He knew exactly what I wanted and was quick to respond to my…read moreneeds and was to the point. Helped with my APR and pricing on my 2024 GMC Sierra 2500HD. Definitely recommend visiting David at GMC Vacaville.

1 STAR: CRM Abuse, Bot Spam, & Disrespect of Consent If I…read morecould give zero stars for the handling of my contact information, I would. I originally reached out to Vacaville GMC as my first choice to replace a vehicle I'm returning due to a VIN fraud case. I told them clearly, repeatedly, and in writing that I was already in communication with Jason from Sales, had submitted a credit application, and was awaiting legal and financial resolution before moving forward. Instead of respecting that, I was repeatedly harassed by automated text messages and follow-up emails from someone named Emma, who behaves exactly like a chatbot, sending "personalized" messages that blatantly ignore everything I had already shared. When I asked to be removed from automated follow-ups, I was told it would stop. It didn't. I explained that I am in a sensitive legal situation, working with lawyers, and needed time to plan my next steps without being flooded by canned CRM responses. I was more than clear. I have screenshots of: Text messages confirming removal from SMS lists... followed by more messages. Emails from "Emma" continuing outreach after I asked for it to stop. A full transcript of a live website chat where I asked to escalate to a supervisor and was brushed off by a representative named Savannah H, who then ended the conversation immediately. Vacaville GMC's failure to honor direct opt-out requests is what's called CRM abuse. It's a violation of communication consent practices and opens them up to complaints with: The Federal Trade Commission (FTC) for unwanted marketing. The Consumer Financial Protection Bureau (CFPB) for failure to honor communication preferences. The Better Business Bureau (BBB) for unethical sales practices. To this day, no one from the dealership with actual decision-making authority has reached out to acknowledge the situation. I wanted to buy a 2025 GMC Acadia from them. Now I'm reconsidering everything. Until this dealership can show that they respect basic boundaries, data privacy, and human communication, I strongly suggest others stay away. There are plenty of GMC dealers in California who don't treat their customers like line items in a sales funnel. I've attached screenshots of everything texts, emails, chats. Nothing here is exaggerated.

Mazzei Chevrolet in Vacaville is amazing! I first spoke with Javier in Parts and Bob in Service…read moreabout purchasing a transmission and potentially replacement; both were very patient and helpful. I was so impressed I moved my truck from another dealer I wasn't pleased with and drove to them from Vallejo. Joseph in Service continued the great experience and got my transmission replaced quickly. Everyone here is friendly, reasonable, and feels like family, not a big corporate chain dealer like the many others out there. Worth the extra 30 min drive past other competing dealers! Huge thanks to Javier, Bob, and Joseph! Highly recommend Mazzei for honest, reliable service. They're definitely not like the other "sharks" out there just after your money.

I can't say enough about Paul and Mazzei Chevrolet. They truly went above and beyond--recognizing…read moremy situation and taking action to take care of both me and my car. They saved me thousands of dollars and handled everything with complete transparency and honesty. It's rare to find that level of integrity and customer care these days. I'm genuinely grateful and already looking forward to my next purchase with them

I had a great experience at Mazda Vacaville thanks to Daniel. He helped me through the whole…read moreprocess of getting my car serviced right when the dealership opened, and he was extremely kind and welcoming from the start. What I really appreciated was how he explained things about my car in plain, easy-to-understand terms. Instead of using a lot of technical language, he made sure I actually understood what was going on and answered every question I had without making me feel rushed. He also went out of his way to point me in the right direction for other things I needed help with regarding my car, connecting me with the right people at the dealership. Overall, Daniel made the whole experience smooth and stress-free. I would definitely come back to this location again just because of the great service he provided.

I came in on a whim because they had a used car in the model and color I was looking for. Off brand…read morefor me, I usually buy Mazdas, but this was my have a fun roadster purchase. Anyway, Jack and Trenton were amazing at finding me what I needed and getting the payment terms along with the right warranty to a place that's not only comfortable but surprisingly less than what I anticipated it would be based on a less than stellar experience somewhere else. I didn't end up purchasing a Mazda this time around, but I will be going back to them the next time I'm ready to buy another car for sure!

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

Absolutely Outstanding Service - Honest, Knowledgeable, and Trustworthy…read moreAfter another Volkswagen dealership told me I needed almost $8,000 in repairs that were supposedly not covered under my warranty, I brought my car to Volkswagen of Vacaville for a second opinion--and I am beyond grateful that I did. From the moment they looked at my vehicle, it was clear they actually knew what they were doing. Volkswagen of Vacaville determined that every single issue WAS covered under my warranty. No upselling, no scare tactics, no inflated labor stories--just honesty and competence. Chris, my service advisor, was phenomenal. He communicated clearly, kept me informed every step of the way, and treated me with respect instead of brushing me off. Nick, the foreman mechanic, went above and beyond to thoroughly inspect the car and explain what was actually needed (and what wasn't). I also want to recognize Jennifer, the service manager, who was involved behind the scenes the entire time. Even though she wasn't always front and center, her leadership and advocacy were obvious throughout the process. She ensured everything was handled correctly and professionally, and her involvement truly made a difference. The difference between this dealership and the previous one was night and day. Volkswagen of Vacaville saved me thousands of dollars and a massive amount of stress. If you want a dealership that is ethical, knowledgeable, and truly advocates for their customers, this is the place. I cannot express enough gratitude to Chris, Nick, Jennifer, and the entire team. They have earned my trust--and my business--for life. Highly, highly recommend.

volkswagen vacaville know how to treat their customers, eric white assisted me, and when i tell…read moreyou he was very polite, has a open to your needs, checked on me after my purchase, made sure everything was going well, also funny too, i could be more happy with the service i received from volkswagen vacaville.

i absolutely LOVE Honda Vacaville!!! they made the car buying process easy and smooth, and now i…read moretake my car in to get serviced and Dominic takes care of me! i don't normally trust dealerships, but Honda's service department is amazing.. super friendly and trustworthy!

I had a great experience buying my 2026 Honda HR-V AWD Sport…read more Shout out to Joshua Warshawsky for making the entire process, easy and quick! I am very pleased with my vehicle and the exceptional service provided by Josh, Ricardo, and Glen. Thank you Vacaville Honda Team!