Ordered parts through oempartsonline.com fulfilled through Greenway / Singing River Honda on 9/8…read more Saw the website advise that it could take 2-4 days to fulfill the order. Called 9/12, 4 business days later, to get an update when the order showed still "In Progress". Was given a bunch of excuses: "we're understaffed," "we're experiencing a high volume of orders," "there's no phone in the back where the online orders are fulfilled," "with 1500 orders, it might take a little longer but you can cancel your order if you want". Ok, fine, so I wait. Another 4 business days go by with radio silence and the order still showing "In Progress". I call back and speak to the same guy and am given the same excuses. I'm wondering if it's not this poor dude's job to answer the phone all day, talk to customers angry that their online orders aren't shipping, and provide the "company line" excuses and deflections because that seems like a crummy job. He says he'll have them email me. The next day, no email. It is now 9/19, a full two business WEEKS since the order was created and its still showing "In Progress". I call back and speak to my buddy in the parts department. He says, "they sent out an email with an update yesterday". Neither my inbox nor my spam folder received anything from them. I have him send the update to a different email and I receive an email with the same excuses I got on 9/12. At this point, I am through waiting for these clowns so I cancel the order. This is not my first experience ordering OEM parts through these websites by a long shot but this was definitely my worst experience. Don't make the same mistake I did and order parts through oempartsonline.com / Greenway / Singing River Honda unless you want to throw weeks on your project into the toilet. Who knows when I would get the parts if I just kept waiting. Possibly never. The employee that I spoke to was fine but if this is the best service Greenway / Singing River Honda can provide, they need to shut down their online orders department. I asked to speak to a supervisor about this and was told I'll get a call back. Not holding my breath for that one either.

Highly NOT recommended company. They've sent a wrong part. No refund or re-sending the right part…read more Think twice before buying anything from them!

They take good care of me I been using them for around 5 years the best people you could deal with…read moreask for Devon she will take good care of you

Service department... I had an appointment for Monday morning at 9:30 am. My vehicle was left…read moresitting for "more important" customers until the next week when they finally found time to inspect my vehicle and then took another 3 days to order and install a simple part. Why was I left to wait for over a week before my vehicle was inspected when I had a confirmed appointment? What is the purpose of making an appointment at Bentley when it is not honored? After about 3 days in Bentley's shop, I was finally given a loaner AFTER I raised the issue with them not very politely, they should have offered a loaner when my vehicle was brought in. Overall, not very happy with Bentley, and PLEASE use my review on your web site, like that would happen.

I rarely leave reviews but after traveling out of state and stopping by your dealership to see if…read moresomeone could verify why my sisters key fob wasn't working your Service Manager Keely was walking by and asked if I needed assistance. She then went above and beyond to make sure to get us taken care of and within less than an hour she had our vehicle up and running and threw in a car wash. Our dealerships in our area never wash vehicles so it was an added plus. It's Customer Service like this that makes people want to come back. Thank you for everything Keely! We appreciate you.

From the owner: Working in the automotive industry for over 100 years, we know a thing or two about purchasing a…read morevehicle. We also understand just how frustrating this can be. At LONG-LEWIS™ we have spent countless hours learning how we can make the buying experience as good as it can possibly be. We even went as far as surveying our customers and found out exactly what they want. And this is our guarantee to you: Our Best Price Up-Front Without Having to Beg for It. No Hidden Fees or Bogus Markups to Trick You into Paying More. Non-Commissioned Salespeople that Don’t get Paid More to Charge You More. Our Best Price for Your Trade the 1st Time. We Buy Your Vehicle even if You Don’t Buy Ours. A Money Back Guarantee just in case You Change Your Mind. Isn’t that the way the buying experience should be, easy, and stress free? And that’s exactly what you will get every time at LONG-LEWIS™ and our unique Customer Centered Buying Process. At LONG-LEWIS™,

During the grueling task of finding another vehicle I ventured here. This is part of the muscle…read moreshoals group. It is worth the drive. Although I could not find what I wanted due to a recall where Ford as usual taking forever to do something, the staff here was Great. They were so far from pushy car salesmen. They had a great business atmosphere in general. Next time I do look, I believe I may actually even start here. It is actually in Florence and not muscle shoals but the parking was fair. The waiting room was nice and once again I just have to commend the staff on their excellent service even though in the end I did not purchase from them.

I had a coupon for a free brake check and took our van in. The staff there were absolutely great…read moreand very friendly, helpful and cheerful. I ended up taking the van in a second time for 4 all new tires. Great prices too! They have a kids play area which was a huge hit for my daughter during the wait. A few days later, we got a thank you card in the mail from them. Wow!

The owner and sales staff are absolutely wonderful. They make you feel right at home and will do…read moreeverything they can do to get you in the vehicle you want. They also work on cars and their mechanics are the absolute best in the state and that is not an exaggeration.

From the owner: Let Garner-Pierce Autos LLC show you how easy it is to buy a quality used car in Florence. We…read morebelieve fair prices, superior service, and treating customers right leads to satisfied repeat buyers. Our friendly and knowledgeable sales staff is here to help you find the car you deserve, priced to fit your budget. Shop our virtual showroom of used cars, trucks and suv's online then stop by for a test drive.

Purchase parts on-line and needed return. Automated response says someone will respond. 2 weeks…read morelater nothing. Called several times to the parts depart. Left messages and nothing. Unable to speak to anyone. If want a new car, instant response. Funny how that works....

Bought tire from there they will not beat around the bush when you get a hole in twice when it…read moreshould've had another tire on it, that's not a good place to buy tires at all

These dealers will rip you off and lie straight to your face, I made the dumb mistake of not…read moregetting the car checked out, was told that I only needed a oil change, tires rotated and balanced, and a few minor repairs. I called them to see if this was a honest mistake, told me I was a liar and they wont do anything to help. go somewhere else and avoid these people at all cost. No sense of integrity or honesty, had buy around 750$ in additional repairs.