For years, in two homes and for two different grand pianos, David Weiss Piano Service has delivered…read moreimpeccable results and value to our family. Pianists who are recording artists with international reputations play our piano to rehearse upon and perform. We trust only David and his colleagues to tune this instrument!

Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

Had an amazingly easygoing experience at Keller and George, as I waited my turn they patiently took…read morecare of every customer in order in a timely manner! Linda helped me with my watch so fast and was a joy to talk with! Another woman who works here offered me drinks snacks and a place to sit, while the manager briefly explained they were busy and how long it would be. Overall wonderful experience, I wouldn't go anywhere else to get my jewelry fixed!

I'm a recent UVA graduate that needed help printing and preparing letterhead. The staff were…read moreincredibly kind, attentive to detail, and professional. Genuinely blown away by their hospitality and services. Will be coming back!

I called and got a quote of $5.50 for binding 100 pages together (basic copy paper with a simple…read morespiral binding). When I arrived at the business that same afternoon, I was greeted rudely by an employee who was working on a project and acted as if I was disrupting his work. He barked some questions at me and then took my pages, binded them, and demanded $10.53 for his work and "labor". This was not the quote I was told over the phone and when I said this, he continued to talk down to me, and I payed the $10.53 to avoid any further conflict. Not a good way to be running a business with such rude and disrespectful employees who don't want to help. Better transparency with your quotes and pricing would also be beneficial.

Considering they are the second largest music store in the Commonwealth ,they do not have one…read moreleft-handed guitar. Went in looking for a guitar tuner..very poor selection and high prices.They wanted to sell me a tuner you put on an acoustic guitar..I told them my guitar has a built in tuner. They tried to tell the built in tuners are inaccurate... Not true ask anyone that has one. The place looks more like a furniture store than a music store. Save a trip and buy online

I have been there twice in the last 1.5 years and each time I received the most professional…read moreassistance that I have ever received any where. First time I needed a decent acoustic amp. They showed me several within my price range and did not try to sell me anything that I couldn't afford. Therefore, I made a good purchase. The second time, I was looking for a guitar that could come close to matching my (1976) Guild D50 in sound and playing quality. They set me up with a Taylor 710CE again within my price range. They do their best to help.

We brought in a family heirloom ring that needed to be resized/reshaped for a wedding. They were…read moreupfront that because the platinum band was thin, they may not be able to resize it without compromising the structure, but that they would try. They worked quickly, were very communicative and were able to resize the ring and reshape the bent band. Highly recommend Andrew Minton for any jewelry repair.

Unfortunately, I did not have a good experience with Andrew Minton Jewelers. I brought in a pair…read moreof earrings in early April that I wanted converted from studs to dangle earrings. I was told that the dangle earring backs would need to be ordered, but that it shouldn't take long. When I didn't hear anything back for 2 weeks, I called and was told that it would be done shortly. After another 2 weeks, I called again and was told that the earring backs were backordered and wouldn't be available for 3 more weeks. Why couldn't someone call me to let me know? A customer shouldn't have to keep calling. When another week went by, with no update, I called again and talked to Andrew Minton who told me that he would get back to me. The next day, a woman who identified herself with the last name of Minton told me that the earrings were ready for pickup. I came today (June 9) to pick them up only to see that the earrings were not worked on at all. When I asked why I had been called and told they were ready, the young woman (who initially waited on me in April) went back to talk to the jeweler. During this time, a female employee came up to the counter and was working on a computer. She saw the earring back that was to be worked on for my earrings on the counter and promptly put her finger in her mouth to pick up the earring back to give to Andrew Minton. When the young woman came back, I was told that the reason they told me that my earrings were ready (when they weren't) is that my order had been placed in the wrong box. It seemed like a very poor excuse. I remarked on the unsanitary practice of picking up earring backs with spit on one's finger, only to be met with a testy remark from the woman who did it, saying that all jewelry is cleaned before it's given to the customer. Regardless, what this woman did was simply unsanitary and frankly, gross. Adults in a retail setting don't need to spit on their fingers to pick up items. During this exchange with the two employees, the owner, Andrew Minton, was sitting within earshot and never once came over to say anything to me -- a customer who waited 2 months for earrings that were never worked on. I took my earrings back and will take them to another jeweler. Customer service at Andrew Minton Jewelers is poor and unprofessional.

The team at GG does fantastic work. Whether you come in with a specific idea or need a lot of…read moreadvice, they are terrific. They have wide-ranging frame, mat, and glass options and do beautiful work. I won't go anywhere else.

Today I picked up my friend's diploma and it was stunning - the picture doesn't do it justice. We…read morewanted a specific suede border and the owner was able to order exactly what we wanted. The owner runs a small, family business right on the downtown mall, it's a cute and friendly space so I highly recommend stopping by for your framing needs. You can even touch all the different sample frames that are velcroed to the wall. It's not just diplomas but for all the special moments in your life down to just framing a poster. There's even some amazing prints and art to look at while you wait!

Photo prints are always very high quality, and they provide friendly customer service.read more

If i could give ZERO stars it would be warranted. Since Candace N. Bohanon has taken over Mailbox…read moreExpress the services are no longer customer based. The previous owners were very professional and most importantly kind to their CUSTOMERS. Unfortunately the new owner is one of the rudest, seemingly self centered and a ridiculously unprofessional "so called" business owner that I have ran across in a long time. FORTUNATELY the mailbox services used were terminated. I say that because there are ABSOLUTELY better servives that will meet CUSTOMER NEEDS. Here is really the why- Hence the payment was 30 dollars every three months or ten dollars per month. The cost isnt the issue at all. FACTS 1) They do not offer any forms of automated bill payments, no on line payments, no automatic account bank withdrawal 2)Payments are only accepted in person, or over the phone................ 3)No store manager available on site or over the phone............. 4) Sending Email is pointless when you have absolutely no portal linked to make payments............... 5) No text reminders as a lot of businesses offer..........NOTHING for business climate in 2024!!!! So in other words customers are supposed to be on MBX time and MBX time only???????? Looks that way. I have called this place repeatedly to make timely payments and you're really lucky if someone answers the phone or you have to call repeatedly. Let me guess- that must be impossible with one poor young lady thats always working the counter alone, and who seems certainly overwhelmed, timid and maybe even racist.............. Previously they also discarded the contents of the mailbox without any real due dillugence. MBX never attempted to offer any other alternatives for payment outside of thier ancient business model. The mistake the owner has made are the false accusations and defamation of character presented in the termination of services letter. Falsely and blatantly accused of having an "aggressive tone and negative behavior in thier establishment" Rarely does anyone on this end visit MBX because most business transactions are on line or over the phone!!!! I do know they charged about 100.00 to send one letter overnight, no problem we paid!!!!!! However falsly accusing someone of anything and I KNOW it is totally false is plausible for legal action. Filing complaints with the appropriate agencies accordingly regarding this would be deemed appropriate. Falsely accusing your customers of anything I'm confident that you have ZERO PROOF of other than your overwhelmed counter worker AND it's in writting is a further indication of the level of insufficiency and uprofessionalism which obviously reflects on the owners true characteristics. A few months ago when the mailbox contents were discarded -thrown in the trash -the first thought was to not do business there anymore but gave it another chance- Bad decision. Business owners in any capacity where you are supposed to meet or sometimes exceeed your customers need, Mailbox Express has ULTIMATELY FAILED. Not deserving of anyone's business.

I took a vintage ring my husband bought me for our 30th anniversary in to have a pearl replaced,…read moreand they did a superb job. They confirmed it wasn't the same one that fell out previously, as well as making sure all the others were seated firmly. I should mention the ring was not purchased here, although they do have beautiful and unique jewelry there for sale. The price was far below what I anticipated, and it was ready when they anticipated it would be. I couldn't be happier with the results. I will admit, I should have posted this review several months ago, I just forgot I hadn't already done it.

Incredibly Helpful I…read morehad several questions about different types of gems and stones, and Jeweler's Eye couldn't have been more helpful! All of my questions were answered with extra nods to the jeweler's expertise and obvious love for gemology. His advice and insight has helped further my quest for the perfect ring. Highly recommended for jewelry repair, advice, and purchasing!