Complaint 1: Poor Customer Service at Charlottenburg Branch…read more I recently had my second haircut with Motoki, but unfortunately, it was disappointing. I was explaining how I wanted my haircut, but he insisted on cutting it his way. I even mentioned that no matter how good his cut was, it wouldn't matter if it wasn't what I asked for. His facial expressions were unprofessional and dismissive. At one point, he went to the reception and brought another staff member. While I was talking to this person, Motoki suddenly tried to stop me from speaking. When I questioned why he brought him if he didn't want me to talk, he denied bringing him in the first place, which was confusing and unprofessional. Additionally, when I tried to show him which clipper length I wanted, he warned me in a rude manner not to touch his machine. The overall customer service was extremely poor, and I felt uncomfortable throughout the experience. Complaint 2: Booking Mismanagement at Prenzlauer Branch On another occasion, I mistakenly booked an appointment at the wrong branch and went to the Prenzlauer location. The receptionist acknowledged my mistake but kindly offered to reschedule me for an available slot 45 minutes later. I appreciated this and agreed to wait. During that time, I saw a barber I had previously gotten a haircut from and liked. I requested to have my haircut with him, and both the receptionist and the barber agreed. However, when my turn came, I was suddenly assigned to someone else. When I questioned this, I was told that the barber was now busy because another appointment had been booked online. This was frustrating because I was initially told I could have my haircut with him. The receptionist's attitude during this interaction was dismissive and rude. His facial expressions and tone made me feel like he was saying, "Just shut up and get your haircut; I already helped you." This kind of treatment is unacceptable, especially for a loyal customer. Final Thoughts You can check my customer history--I am new in Germany and have been coming to your barbershop every two weeks since I arrived. However, these negative experiences, from the receptionists to the barbers, have made me feel unwelcome. This is not how customers should be treated. I am deeply disappointed and, as a result, I have decided not to return to your barbershop. However, if you address these issues and improve customer service, I may reconsider in the future. I hope you take this feedback seriously and work on providing a better experience for your customers. Best regards, Denis Gültekin

Great barbershop. Proper barbershop. Everyone speaks good English for us Americans here on business…read moreor pleasure. Everyone is very nice and welcoming. Sam was my barber and did a great job. Very detailed and took his time. Accepts credit cards. Highly recommend.

Have come twice, once on Saturday an hour and a half before closing, told me no more haircuts…read more Came today an hour before closing and told me the same. I'd make an appointment but they don't answer the phone. I would come here if you had a lot of free time but if you have a job that keeps you at work until 6, it's almost impossible to get a cut. And you have to be early on Saturday. That's not very fair for working people. If they're not interested in taking money, that's cool. There's plenty of good barbers in the area who are open until 8:00 on weekdays.

High quality cuts from high quality guys. Nice environment, comfortable and easy time all around. I…read moream a repeating client. Thank you

Love this new place!!! The ambiance is amazing, it feels like a real gentleman's living room. They…read moreoffer you drinks from coffee to a nice glass of whiskey. I have Afro hair so to get a decent cut in Berlin is still kind of hard but I put all my trust in Can and Arzu they are the best and take their time too. I have been getting my haircut from them even at the old place called "Cutbusser".

GREAT and relaxing haircut, beardtrim, hairwash and headmassage from top professional #barberazubln…read more+ drink, nice and relaxed atmosphere. Located next to tram and railway station. Feeling SHARP after this

Möchte meine äußerst negative Erfahrung mit dem Barbershop in Berlin teilen, der angeblich einer…read moreder besten in der Stadt sein soll. Leider entsprach mein Besuch dort in keiner Weise den hohen Erwartungen. Der Barber, der mich bedient hat, machte einen extrem ungepflegten Eindruck. Seine Hände stanken wie ein alter Aschenbecher und er war sehr unhöflich, kannte keine Höflichkeitsformen und hatte eine sehr primitive Art. Die Atmosphäre war dementsprechend äußerst unangenehm. Zudem gab es nicht einmal einen Kleiderständer, sodass ich meine Jacke irgendwo hinlegen musste, ohne zu wissen, ob sie während meiner Behandlung sicher ist. Die Rasurleistung war katastrophal. Laut Angebot sollte die Anwendung 30 Minuten dauern, tatsächlich waren es jedoch nur 8 Minuten. Es wurde einfach nur schnell und lieblos rasiert, ähnlich wie man ein Schaf schert. Auf die Optik wurde keinerlei Rücksicht genommen. Ich hätte das selbst besser und wahrscheinlich schneller erledigen können. Es fehlte jegliche professionelle Linie; die Rasur war rein maschinenbasiert und ohne jegliches Feingefühl. Besonders alarmierend finde ich, dass der Barber keine Quittung ausstellt, was auf Schwarzarbeit hindeutet. Zusätzlich führte die Anwendung zu gesundheitlichen Problemen: Meine Haut war nach der Behandlung gerötet und begann zu jucken. Ich vermute, dass dies auf die unhygienischen Hände des Barbers zurückzuführen ist, der mir eine Creme aufgetragen hat, die offenbar nicht sauber war. Dies empfinde ich als Körperverletzung. Insgesamt war mein Besuch eine äußerst negative und unangenehme Erfahrung. Ich rate dringend davon ab, diesen Barbershop aufzusuchen, um nicht wie ich Opfer dieser unseriösen und kriminellen Machenschaften zu werden. Für 8 Minuten hat man mir 30 Euro berechnet, was ein Stundenlohn ist von 225 Euro! So viel verdient nicht einmal einmal ein Chefarzt der operiert!

Not recommended. Half of the staff don't know how to cut hair. That's the sad thing about Berlin,…read morehundreds of barber shops but only a handful good ones.

I had read about this barber before, but I never made it there. I'm a guy who loves to go to…read morebarbers to indulge myself by getting a professional indulgence Now I decided to give the nomad a try and I booked a haircut and a shave. When entering the place, a stylish and friendly lady was at the front desk. The barber is situated in the basement. The left and right walls of the entrance are covered by illuminated shelves full of high quality and well-known wannabes Luxurious beard oils, beard shampoos, beard brushes, preshave products and countless other nice gent stuff. I was led downstairs. A friendly guy, the Batista as I found out later, welcomed me with a smile and asked me if I would like something to drink. Whilst waiting for my barber, I had a look at the room. Although it's basement, the room is light and spacious. A guy approached me, shakes my hand and greeted "Hi I'm Nick". He led me to my chair and we bespoke what I wanted. He did a great and professional job!!! He's the first barber (and I've been to many high class and professional barbers) who gave me an accupressure message on my forehead, my neck and my temples after a haircut. It felt great after a stressy working day. The guys there are VERY professional AND friendly. After the haircut was done, I had a coffee at the bar and had a nice chat with the Batista. It was all so relaxing and enjoyable. Later on the lady at the entrance gave some great advice when I needed information about beard oil and some products Nick used to finish my hairstyle. I can recommend this great barbershop 100℅

Excellent barbershop with top professional barbers. Thanks to Evelyn for a GREAT haircut, beardtrim…read moreand shave! English and German spoken, probably more languages. Loated next to U Bahn in a cosy nabourhood. Will be back next time in Berlin!

They wouldn't not cut my hair because I am a woman even though I want a traditional men's haircut…read more Seriously?

Very good prices, was crowded when I went so I got into a waiting list. Guys are very helpful and…read morehave style. I went out that place happy with my haircut which is a lot to say.

What an incredible barbershop experience…read more Çetin is a Turkish-German hipster (wearing a rad blacksmith's apron) doing old school barbering. He uses high quality American Crew products, and takes a lot of care with your locks. I wasn't planning on getting a shave as well as a cut, but I could tell I was in the hands of a master, so I did both. I am so glad - what an enjoyable, relaxing, experience. His straight blade shaving technique is first rate. In a classic barbershop like this small touches make a big difference. Çetin does them all - the touchup flame for your ears, the massage, the confident wash. Excellent value as well. The cut and shave ran 30 euros. Highly recommended.

Had a great haircut today lovely meeting Çentin! Right as I walked in everyone was so frendliy and…read moreI knew I could trust this barbershop.

I went out looking for a hair cut and found Johnny's Art as he was standing outside and engaged as…read moreI walked past. Fabulous experience, a shop full of history, interesting family story, and a colourful character. Proper barber too! Cuts with a razor and knows exactly what he is doing with the hair. Definitely going back.

Nice barber with professional work and care with friendly attitude and very fair priceread more