Complaint 1: Poor Customer Service at Charlottenburg Branch…read more I recently had my second haircut with Motoki, but unfortunately, it was disappointing. I was explaining how I wanted my haircut, but he insisted on cutting it his way. I even mentioned that no matter how good his cut was, it wouldn't matter if it wasn't what I asked for. His facial expressions were unprofessional and dismissive. At one point, he went to the reception and brought another staff member. While I was talking to this person, Motoki suddenly tried to stop me from speaking. When I questioned why he brought him if he didn't want me to talk, he denied bringing him in the first place, which was confusing and unprofessional. Additionally, when I tried to show him which clipper length I wanted, he warned me in a rude manner not to touch his machine. The overall customer service was extremely poor, and I felt uncomfortable throughout the experience. Complaint 2: Booking Mismanagement at Prenzlauer Branch On another occasion, I mistakenly booked an appointment at the wrong branch and went to the Prenzlauer location. The receptionist acknowledged my mistake but kindly offered to reschedule me for an available slot 45 minutes later. I appreciated this and agreed to wait. During that time, I saw a barber I had previously gotten a haircut from and liked. I requested to have my haircut with him, and both the receptionist and the barber agreed. However, when my turn came, I was suddenly assigned to someone else. When I questioned this, I was told that the barber was now busy because another appointment had been booked online. This was frustrating because I was initially told I could have my haircut with him. The receptionist's attitude during this interaction was dismissive and rude. His facial expressions and tone made me feel like he was saying, "Just shut up and get your haircut; I already helped you." This kind of treatment is unacceptable, especially for a loyal customer. Final Thoughts You can check my customer history--I am new in Germany and have been coming to your barbershop every two weeks since I arrived. However, these negative experiences, from the receptionists to the barbers, have made me feel unwelcome. This is not how customers should be treated. I am deeply disappointed and, as a result, I have decided not to return to your barbershop. However, if you address these issues and improve customer service, I may reconsider in the future. I hope you take this feedback seriously and work on providing a better experience for your customers. Regards Denis Gültekin

Bad fade, not blended well or how I asked. The guy cut my neck several times and then at the end…read moredidn't seem to care. $39 euros wasted because I had to go somewhere else afterwards and luckily the guy Dimitri at Reydy's fixed it.

Complaint 1: Poor Customer Service at Charlottenburg Branch…read more I recently had my second haircut with Motoki, but unfortunately, it was disappointing. I was explaining how I wanted my haircut, but he insisted on cutting it his way. I even mentioned that no matter how good his cut was, it wouldn't matter if it wasn't what I asked for. His facial expressions were unprofessional and dismissive. At one point, he went to the reception and brought another staff member. While I was talking to this person, Motoki suddenly tried to stop me from speaking. When I questioned why he brought him if he didn't want me to talk, he denied bringing him in the first place, which was confusing and unprofessional. Additionally, when I tried to show him which clipper length I wanted, he warned me in a rude manner not to touch his machine. The overall customer service was extremely poor, and I felt uncomfortable throughout the experience. Complaint 2: Booking Mismanagement at Prenzlauer Branch On another occasion, I mistakenly booked an appointment at the wrong branch and went to the Prenzlauer location. The receptionist acknowledged my mistake but kindly offered to reschedule me for an available slot 45 minutes later. I appreciated this and agreed to wait. During that time, I saw a barber I had previously gotten a haircut from and liked. I requested to have my haircut with him, and both the receptionist and the barber agreed. However, when my turn came, I was suddenly assigned to someone else. When I questioned this, I was told that the barber was now busy because another appointment had been booked online. This was frustrating because I was initially told I could have my haircut with him. The receptionist's attitude during this interaction was dismissive and rude. His facial expressions and tone made me feel like he was saying, "Just shut up and get your haircut; I already helped you." This kind of treatment is unacceptable, especially for a loyal customer. Final Thoughts You can check my customer history--I am new in Germany and have been coming to your barbershop every two weeks since I arrived. However, these negative experiences, from the receptionists to the barbers, have made me feel unwelcome. This is not how customers should be treated. I am deeply disappointed and, as a result, I have decided not to return to your barbershop. However, if you address these issues and improve customer service, I may reconsider in the future. I hope you take this feedback seriously and work on providing a better experience for your customers. Best regards, Denis Gültekin

Great barbershop. Proper barbershop. Everyone speaks good English for us Americans here on business…read moreor pleasure. Everyone is very nice and welcoming. Sam was my barber and did a great job. Very detailed and took his time. Accepts credit cards. Highly recommend.

Have come twice, once on Saturday an hour and a half before closing, told me no more haircuts…read more Came today an hour before closing and told me the same. I'd make an appointment but they don't answer the phone. I would come here if you had a lot of free time but if you have a job that keeps you at work until 6, it's almost impossible to get a cut. And you have to be early on Saturday. That's not very fair for working people. If they're not interested in taking money, that's cool. There's plenty of good barbers in the area who are open until 8:00 on weekdays.

High quality cuts from high quality guys. Nice environment, comfortable and easy time all around. I…read moream a repeating client. Thank you

Very proffesional, friendly hairstylist and barber, great atmosphere, kids friendly barberread more

I debated whether or not to write this review and realized yes, I should write this. Yesterday, I…read moregot a haircut at this salon and in fact one of the co-owners was my stylist and I was thrilled at the prospect of having my hair done by him. I walked in, waited a few minutes and then was escorted to his chair. From the moment the haircut started to the moment it ended he paid a little attention to me and was chatting with people who had come in from off the street. He kept turning around talking with these guys, paying little attention to me and my haircut. In fact the time he talked with them was longer than my cut. I had told him that I wanted the back to be left alone and long. Well of course it wasn't. It was all cut off... months of hair growth were now on the floor next to guys he had been speaking to the whole time. I felt like I was interrupting their conversations and unfortunately then fell victim to his complete disregard for me as his client. I didn't say anything I even tipped him. I walked out and I thought I would never go back there again. And sadly at the very beginning of the haircut I said how excited I was to be in his chair. But when the owner of the shop ignores you and not only ignores you but continually has side conversations throughout your entire haircut...clearly you are not important. I have never felt so disrespected and ignored in a hair salon....never.

They wouldn't not cut my hair because I am a woman even though I want a traditional men's haircut…read more Seriously?

Very good prices, was crowded when I went so I got into a waiting list. Guys are very helpful and…read morehave style. I went out that place happy with my haircut which is a lot to say.

I'd previously gone to Cutman for my haircuts (cheap, reliable, no fuss), but one day I passed by…read morethis place, and felt curious. The first time I went in there, I only waited about 10 minutes and the haircut itself only took 10 minutes. The skill these guys have is very high, they're super precise, and are just no fuss or bullshit. The atmosphere is sort of a classic American barber, but with Turkish music videos in the background. It's clean, efficient, and there's a coffee machine in the corner too if you have to wait a bit. I probably would expect to pay 15-20€ for a cut there, but it's just 10€. I really can't think of a better deal for guys with this amount of skill. I'm actually incredibly surprised I'm the first to review them.

My boyfriend and I were visiting Berlin and he needed a cut and shave. We found this place through…read morethe app so we went ahead and tried it. They were all so friendly and my boyfriend got the exact haircut and shave he wanted. The price was very reasonable. We would definitely return to this barber shop.

Amazing haircut, great price. Left a huge tip because they spent more time and attention on my hair…read morethan my American barber who charges 3x the price.

This has to be one of the best barbershops in Berlin. Very professional headshave and beard trim…read more Friendly staff.

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