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    Rattigans Rapid Repair

    2.7 (7 reviews)

    Services - Rattigans Rapid Repair

    Appliance repair

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    Mr. Appliance of Douglasville

    Mr. Appliance of Douglasville

    (22 reviews)

    Mr. Lafayette from Mr. Appliance of Douglasville GA Is very…read moreprofessional and respectful his service is outstanding and he has done a great service for fixing my oven that I thought couldn't get better. He saved me money and his service is outstanding. His professionalism is an A+ you need more technician workers like him. Thanks again for having him into your team L. Lavaud

    I had been a regular customer of Mr. Appliance in Douglasville, GA for almost ten years, but that…read moreended today. Despite calling them to install or repair multiple appliances in my home over that time, they decided on a recent microwave repair to treat me rather shabbily. The repair technician arrived as normal and performed a diagnostic. He told me the unit needed a new power board, and I agreed to pay for the repair (parts and labor). But, a week later when the part arrived and the technician returned, he learned that a switch was bad. I then agreed to repair this item. He returned that afternoon and installed the new switch. It was only then he discovered that the microwave's power magnetron was broke, and that would have required a third parts order and delay, and advanced the cost of repair way beyond the purchase price of a new microwave of similar size and function. I elected then to replace the microwave, using Mr. Appliance to do so. For the record, the technician agreed with my decision. This is where things went sideways. The technician originally stated that the repair service fee would be applied to the installation, but then I learned that only half that fee would be applied. I attempted to explain the situation, but the company's manager firmly stated that sales and service were two different "companies" within Mr. Appliance and their policies were not going to be altered. I won't go so far as to say this was a manipulation, but I will say that the company was firm in wanting me to pay for the parts that failed to repair the unit and also pay the full cost of replacing the microwave minus only the service call fee. Forcing me to pay for new parts that did not work when Mr. Appliance would have received back all those parts did not strike me as fair treatment. So, I cannot any longer recommend this company.

    Rattigans Rapid Repair - homeappliancerepair - Updated May 2026

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