Awesome! My dad had been going to Ohana to maintain the pool at my childhood house growing up, my…read moreaunt had been going here for hers, and now that my fiancee and I have a pool of our own, we've been coming here ever since. Matt and his team are great! I am not as well versed in pool maintenance and it was intimidating at first, but Matt has always been patient with me, answered any questions I had, and anytime our pump acted up, he made sure someone came over right away to check things out. I also bought a "pool robot" from Ohana to help keep our pool clean and when we found out it was a lemon, Matt helped us replace it ASAP. I would definitely recommend this place!

I have extended a great deal of grace to Ohana over the past decade but this last year or two has…read moreseriously and irreparably damaged my trust in them. I no longer have faith that as a business they care about their customers. It started several years ago when I needed sand for my filter. Fortunately, I had the documentation that I ordered sand, and not the expensive glass medium, that Matt told his pool technicians to put in my filter. When they tried to charge me for the expensive medium, I told them I did not order that as I wanted sand. Thankfully, I could prove that Matt had told them incorrectly. An honest mistake, I thought? Now not so sure. Last year, when I paid them $350 to open my pool, much to my chagrin, I had a leak and had no water, and I required a new liner. The billed me $200 for a "failed opening." This is on top of the $350 that I already paid. I went same day, check in hand, and spent close to $10K on a new liner. Matt was nice as can be while I wrote the check and ordered the liner. This was in May. He said that I would likely have it installed in a month or so. The "or so" ended up being mid-July. I get it. They are busy and I tried to be patient. But when the installers used the wrong electrical plug for the pump, (I told them to use the dedicated plug for the pool, which they did not and I had to leave while they were finishing up the pool), they kept blowing the circuit breaker. When I returned home, my pool was not running. When I called Matt, he said "well, they tried and your electrical wasn't working." I reminded him that they failed to use the dedicated plug and I needed Ohana to get my pool opened. He tried to tell me to just do it myself, but I insisted that they had already now charged me $550 for an opening and I wanted them to open it. He sent out a technician who got the job done. I miss Xavier as he recently left and he was one of the reasons that I kept returning to Ohana as I felt I could trust him. My pool was up and running and it was great. Fast forward to this year's spring opening, when new technicians came, two of the liner bead locks had fallen out. I asked if they should get them back in now and they said no, they would do it at closing. Within two weeks, I noticed that not only was the liner pulling away and air was behind it in two of the corners, but now I had massive wrinkling in the liner. Also, from the screws installed on the skimmer and return, rust was now forming on the liner. I immediately texted Matt, and sent pictures. I asked if they had used marine screws and he said they used the right screws, and that my water needed balanced. Mind you, I come nearly every week for a pool sample test. I asked if he could consult with the installers, and he said that he would. But after a week, and no response, I went to Ohana and asked for him. He came to front desk and rudely stated that it was a busy time and that I should send more pictures, which I did. Still after a week, no response and so I went back. As soon as Matt saw me, he turned and went into another room. I sent messages on their service request website, I have emailed/texted Matt, the owner Dave Spillers, and the Operations Manager, Megan Spillers. No response. I have gone back to the store and asked for Megan to call me. No response. It is coming up to a year since installation and they care less about my liner. They have already pocketed my money. I agree with another reviewer that the treatment that women customers receive is appalling, especially from Matt. He is condescending, dismissive and avoidant, (and sometimes even verbally aggressive as if the customer is always to blame, and never Ohana) especially when it comes to addressing concerns. All I wanted was the installer to confirm to me that the liner was secure and that my investment was safe for the amount of time that a liner should last. I take good care of my pool, I try to be a loyal and patient customer, but have learned very unfortunately, that Ohana is not the type of business that I will ever use again.

I like the ARC! Been…read moregoing for the past 4 years. They're always aiming to improve the machines and it's been getting better with the cleaning. I like the large space and the availability of machines. They also host some pretty cool events and have a lot of services for students. I am glad I have a cool gym in my vicinity!

This place is definitely better than CRCE. The biggest foible of this entire facility is that there…read moreare a separate set of stairs for each floor and the fact that there are waaaaay too many meeting rooms. For an activity center, I wish those activity rooms could be converted into actual workout areas. It does seem like an awful waste of time. However, they do have a lot of cardio equipment and an indoor track. They have a good amount of basketball courts and racquetball courts. There's also a place to play ping pong, soccer, and even the Wii. Oh, there's also a rock climbing area.

Just contacted the Pool Boys to ask about liner and tile work. Answer "we don't do that"....I asked…read moreif they could recommend anyone "No - just Google it"...I would not recommend for any professional work.

This company sent out service people who broke my filter basket cover and did not report the damage…read moreto anyone. After reviewing video footage, I was able to capture them breaking the cover and trying to hide the damage. However, the owner replaced the broken cover after I sent him the video. A few months later the owner cancelled my contract the day they were supposed to come out to service my pool because I complain about the calcium buildup on the walls of my pool. For $295 per month, I should not have buildup if you are servicing my pool every week! Goodbye, good riddens! I would not recommend this company!