1. Rapid Robert's # 120

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Kimberling City, MO

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Rapid Robert's # 120

3.0 (2 reviews)

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2 months ago

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Walgreens

Walgreens

1.7(6 reviews)
5.6 mi

The pharmacy seems to be overwhelmed - my "rapid" Covid Test results were never emailed to me. I…read moretried calling the pharmacy the next day but was put on hold for 35 minutes. I was finally connected, the phone rang for another 5 minutes and then went dead. ugh! My husband finally drove to the pharmacy and was told the results might be in my junk mail (which they werent). They did finally email the results. Hi

All Walgreens stores use an automated phone system that states, "I can help...." This system tries…read morevery hard to keep you from talking to anyone in the pharmacy. This system is coupled with a phone messaging system that keeps you informed about the status of your prescription. The problem is that the employees completely ignore the system because they don't like it either; several employees have admitted this. Over time with many instances I have learned not to trust the system. I have one very common prescription that is almost never kept in stock and they always assure me, "it will be on the next delivery truck" . sometimes it is sometimes not. If it is not, they never contact you. You have to contact them.... if you can get past the automated system. There is always a great turnover in techs at this store. New people are not trained very well; sometimes they try to charge for something that should be no charge. If you question them about this you often get an attitude. After 3 years of trying to figure out their system I have realized that they really don't care. All you get is attitude and obfuscation. So, I just transferred to a different pharmacy. Goodbye Walgreens in Branson West! And good riddance!

Rapid Robert's # 120 - convenience - Updated October 2026

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