Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

Hero mechanics at Gateway Tire & Auto on Pepperell pkwy! This poor kitten rode under the car all…read moreaway from Phenix city, AL unknowingly. It was stuck behind the grill. We tried and tried to get it out with no success. I called gateway tire because they were close by and they offered to help. We carefully drove the car over and the guys successfully rescued the kitten for no charge.

5 star service all the way. I was traveling to western…read moreGeorgia from north central Wisconsin when my 2004 Dodge truck failed to start at the Super Walmart in Opelika Georgia on Pepperell rd. One of the employees there at Wal-Mart auto center highly recommended Gateway Tire & Automoive just down the street. I had AAA tow my truck there after I saw good reviews on them on my phone. When the tow truck driver took me and my truck there they were very busy, I explained that I was just passing thru and don't have any friends nearby to help me as I didn't plan on anything more than sleeping here last night and continuing on my journey. They got me right in, figured out what I needed and fixed for less than I anticipated and had me down the road within a few hours. I highly recommend this place.

I was driving down Veterans Parkway when my car stalled in the middle of a busy intersection and…read moreimmediately my temperature gauge went directly to hot. I called Smart Choice Mobile and the owner himself came out cause he was already close by. He towed my car to a safe location, took a look at it and realized my supentine belt had broken. He took me to the auto shop to get a new one, and put it on for me. He was very reasonable, gave me a receipt to file with my insurance to get a refund. I use them everytime I break down. My daughter needed to buy a car but didn't want to go by herself and get ripped off so she asked if someone could meet her and look at a vehicle she was considering of buying, before she purchased it. They were willing to come meet her and check it out before buying it. Good down to earth people. Very knowledgeable, honest and reasonable.

Owner was texted on Monday Aug 24 never herd back until Thursday Aug 27 after I texted him because…read more I didn't hear from him at all. He got angry and called me and got into a shouting match telling me he just did my brakes which he has never done work for me he was mixing my truck with another job. He kept telling me how busy he was which is fine he just had days to tell me he got the text and would let me know if he could or couldn't do the work. He ended the exchange by saying fu@#k off and hanging up. Very bad business practices not professional at all.

My daughter and her boyfriend were driving to Grad school in Statesboro, GA from New Orleans,LA ,…read moreit was raining and she was driving a UHaul with a trailer and her car attached. Unfortunately, she clipped a curb and a trailer tire broke off in Phenix, AL. The traffic cop called Faulks to move her out the way. She was so greatful and appreciative of the customer service she received. I know my child was stressing badly and was a definite basket case. Bubba, her tow truck driver, went out of his way to help her. From guiding her through filing a claim with her insurance and dealing with UHauls lack of customer service to knocking off a good chunk of the total bill, to giving her some good advice on how to handle this unfortunate setback. He even called her later this morning to make sure they were doing ok, on their way and reassured and reminded them of all the good things that are on the way. Thank you Faulks and Thank you Bubba!

Stacy is a superhero! He went above and beyond to help our family and we can't thank him enough!…read moreLove the pride that comes with a family business that's been around for 75 years. Incredible service! Thank you a million times!

Call Rod earlier today and he came through with no problem, he fixed my truck in no time. Would…read moregive him more than 5 stars if I could.

On December 15th I fell and broke my hip. Since I lived alone my car just sat there until this week…read moreFebruary 24th. I knew the battery would be a problem. I called Rob and he came out this afternoon and worked on my car. It's a Kia Forte and at the least little thing the alarm goes off. It did but Rob quickly got it off. He installed a new battery and went to get something to go in the gas tank because I had a full tank of gas that had just been sitting there. I was very impress with his work and how polite he was. Try him when you cannot get your car to have it serviced. His prices were very reasonable for all the time he spend getting the problem solved. Thank You Rod!!

lady on the phone sounded strung out on somthing took all are info and we waited over an hour and a…read morehalf and no one ever came called back and she said we never called then hung up on me DO NOT USE THIS PLACE

Steve my friends 99 Continental the key rack stripped ignition switch went around and around I know…read morethis does happen to me as a technician and the customer sayed that it never did that before so I ended up eating that one the dealer had a abundance key racks in stock whats that tell you the plastic teeth strip I don't see the guy's name on the receipt but it was at 7801 Veterans Parkway State Farm Insurance the service was prompt and quick I didn't even get the finished my cup of coffee he was very friendly and informative and answered all my questions having been in automotive for 45 years myself now retired having done tows myself maybe doing again giving it consideration if they do semi retired i highly recommend them

I broke down in Auburn late in the evening after an unfortunate encounter with a deer. I called…read moreseveral local towing companies for quotes, but since it was around 9:30 pm, after hours prices were understandably steep. On top of that, I needed my vehicle towed over two hours away. Whitlow Towing answered right away. Robert was courteous, transparent, and offered the best value for such a long tow. ($650) They accepted my credit card without issue and texted me a receipt immediately after processing the payment, which I truly appreciated. They arrived within 10 to 15 minutes in a well equipped tow truck. Robert took the time to look under the hood to see if there were any obvious issues before loading my car. He then carefully loaded Grace and kindly allowed me to ride in the cab, which meant I did not have to make other arrangements late at night. I was incredibly grateful for that. I was a little nervous about a two hour ride with someone I had just met minutes earlier, but it turned out to be completely comfortable. Robert was a perfect gentleman. He respected my need for quiet when I needed it and engaged in friendly conversation when I initiated it. He is an excellent driver and handled my vehicle with great care throughout the entire process. In a stressful situation, his professionalism, kindness, and calm presence made all the difference.

Daniel Hewitt blew my mind by how fast he started my car. Before I called him, I had 3 people try…read moreto help me get my car to start. Then Daniel pulled up and did it within 10 seconds. Great services.

I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.