Always upfront with me. Squeezed me in for a tire repair and had me on my way in short order! The…read morebest!

I orginally asked for a simple throttle body cleaning and the guy behind the counter said what they…read moredo is shoot some chemistry thru the inlet of the throttle body and i had left with a symptom the car didnt have after they had custody of it..im sitting in the waiting room and i can hear them reving the engine to 5000rpms at least and then i see their person roll out to test drive my property ...he comes back parks the car in the rear to hide their shame ..the guy charged me $182 dollars for 1 hour labor and the chemistry ..so i get int the car after they gave me back my key..i start it ..the idel surges past 2000rpm and throws a check engine light ..and putting it in gear was jolting the whole car cause the idel was stuck at 1500 rpm ..and still has not got any better since a month later and it still thows codes still idels too high ..the did look at it on the original day later in the afternoon ..told me the issue was my MAF sensor and so i replaced it ..they asked for another bite of the apple ..i refused ...cause they seem clueless here and quiet frankly ..they were looking to be in my pocket as deep as they can get ..thanks obrien since you dont know a throttle body relearn ..or to just clean the throttle body ..i now gots to spend 100's of dollars trying to chase down what ever you people did to my car ..dont reply ..just go way like everyone else should ..they always put the blame on the customer ..and isnt that special ..

I just left the Granite City IL Valvoline, the team there was very curtious and professional. They…read morestated other services my car might need, even one that they wouldn't be able to perform. All in all I would recommend this Valvoline to my family and friends.

Nathan the manager on duty. He sent out a young kid asked me to move my car to let a car that was…read moreon the lot before me go ahead of me. So I obliged and moved. She went in got her oil change and left. Which put me behind a mini. The Kia that pulled up my right entered the building for their oil change. I got out and spoke to the Nathan if you doing first come first served then how is the Kia ahead me and he kept giving excuses saying he was short handed and no one gets any brakes as if that had any bearing on the line up of his lot. By the time I pulled into the lot the Kia had left. I had things to do just as she did but the fact of the matter is the manager had zero concern about correcting the matter. You should go elsewhere for an oil change. If Nathan is on duty you then your definitely rolling the dice and will always crap out.

I just need brakes put on the front of my BMW on I have my own brakes and I need this soonread more

From the owner: Again, we have our trained staff with 20 years of experience and the most up-to-date tools…read more Diagnostics are free. CIV Auto Repair offers engine replacements, top-of-the-line transmission changes, oil changes, brake service, and anything else related to auto repair. We also repair tires. We can provide on-site estimates for $30 near Grand City.

I'm a 80+ yr old female Brought my car in for an oil change. When I picked up my car they said II…read moreneed brakes and calipers almost $900.00. Took it to Weber Chevrolet for a 2nd opinion and there was nothing wrong with it. Lost my business

Things haven't been the same at this Car-X since Derrick been gone. Service has been horrible and…read moreprices has increased by a lot.

make sure to set an appointment. the customer service was awesome. the prices where amazing. I will…read moreuse them again.

Been servicing my vehicles for over 20 years. And I really appreciate their professionalism.read more

Worst Walmart auto center that I have ever visit. Traveling 300 miles from home and my Walmart tire…read morepicked up a nail. Went to the Granite City Auto Center to get their tire repaired. I got there when the doors opened. Went to the counter to explain I was traveling thru and needed the tire repaired. Was instantly greeted with an attitude of do you have an appointment? I told him no my tire was not aware that it had to make an appointment to go flat. Was told he could not repair tire without an appointment. This will be the last time ANY Walmart autocenter will get any of my business. No more tires, batteries, oil changes, You can shove that service writer right where he needs to be.

It took four hours for me to get a synthetic oil change. I actually have to go to AutoZone myself…read moreto try to find the oil filter because they did not have it. I was only given a two dollar discount.

Wanted to post an update to let people know the head of Customer Service called me, and we spoke…read more I was not thrilled with his outlook on service for older Ford branded cars ... nor his attitude but we did work it out toward the end of the call. I did take my car there and they did a great job on it. They still are NOT giving any consideration to letting their customer know how long they will need the car... you are just supposed to guess... They know what needs to be done and their workload... but giving you a time frame and hinting at how long you might need to use Enterprise is just an afterthought to them or they just do not care... oh we will call you at the end of the day... well that is too late to get a rental.... from my first experience of being without a car for 3 days... with NO WARNING... I reserve a rental with Enterprise automatically.... I have never had car service like that before Weber. Their question is always "Do you need this back by the end of the day?" Uh, well, OF COURSE, then you call, and it is not ready until tomorrow or the next day.... Just look people in the EYE and tell them when to expect the vehicle SO THEY CAN PLAN! The mechanics deserve knowledgeable and empathetic assistants because the mechanics are great. I base future buys on current service.

Probably the worst experience I've ever had working with a car dealership. Top to bottom horrible…read moreservice. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2023 Nissan Altima 50,000 miles), only to drive home in the dark and discover the car hadn't been cleaned out - let alone detailed - after being told it would be. Also absent was the extended warranty document, which we were also assured we'd be given. I had to call multiple times to finally have that sent. Multiple issues with the car were then discovered over the next couple days - this after being assured by the salesman that it had passed a rigorous certification process/inspection and that the dealership "wouldn't sell a car that wasn't safe, road ready, or in need of a bunch of work." It was like I was an idiot for even asking. Well, low and behold, the following issues were all identified by two separate mechanics days after bringing it home: 1) Dead battery (which I unfortunately discovered while out running errands:() , 2) Completely Shot brakes on front and back, 3) bent front left axle causing bumping sound, 4) back passenger sensor/electronics failure. 5) On top of all of this, they sold the car with 4 mismatched tires, which was something my mechanic said should never be done on modern cars other than as a very short term fix. I didn't realize it at the time. When I called the dealer with these concerns, the salesman mainly wanted to argue with me, saying most of these were "wear and tear" issues the dealer wasn't responsible for. On the brakes, he quoted some supposed internal initial inspection report, saying there was still 6-8 mm or something left on the brake pads - this despite the fact that I sent him video from another dealer/mechanic showing there was no pad left. Fortunately, the car came with the Ford Blue Choice 3 month warranty, so I felt I had at least some kind of recourse/protection. Anyway, the salesman eventually told me to bring the car back so they could look at it. The repair supervisor then called me back that afternoon with a quote of around $2000+ to replace the front and back brakes and battery. The "good news " was the bent front axle would be covered under the extended warranty. Yeah! I, of course, would still have to pay the $100 warranty deductible. When I demanded that the brakes and battery be replaced without additional cost to me, the matter was escalated to the manager (whom I had unsuccessfully attempted to contact previously by the way.) I was then told by the service coordinator that the mgr had agreed to replace the battery and back brakes only, insisting that the front brakes were still ok...(Really? So then why were you going to have me pay to replace them?!) .As far as the mismatched tires were concerned, the salesperson scoffed and said a 2023 car was perfectly safe with 4 mismatched tires, and the different tread patterns etc., would have zero impact on the cars internal components or drivability. Both of them acted like they had done me some kind of favor and I should be grateful. I asked to talk directly to the manager. There was of course no one to be found, but I was assured he would call me back asap. I was so pissed off at the whole crappy experience that I paid the $100 warranty deductible and left. I, then, over the next month tried to get in contact with the manager. He finally called one afternoon while I was in a meeting and left a message, stating that he was on his way out the door but would get back to me asap. Yeah right. Nothing. I called multiple times after, always being assured by whomever I spoke with that the mgr would call me back pronto. Never happened. During all of this, I was still able to text with the sales person, who would answer eventually and also told me repeatedly the the mgr would call me. When I asked the salesperson about still needing the back passenger sensor replaced, he stated, "there is no way you would know that it went out." I said, "it shows right on the front dash!" He then gave me the 800 number for the blue choice warranty program and told me to take it to a Nissan dealer for the repair... Anyway, I've given up on this place. Terrible. Embarrassing. Sad. I'd never go back there. Ever.